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March 2024 by Jordan L.
I made a whole yelp account while sitting in the parking lot just to warn people not to come here. I don't even know how to express how bad this place is for filling prescriptions. i am type 1 diabetic and every month when I have to go pick up insulin, they are out of stock, even when you work with them and give them time to fill the order. all you are provided with a staff who couldn't give 2 shits and tell you they are to busy to help you. I was told even though I can see them unpacking my shipment behind the lady. that they can't fill my prescription because the pharmacy is too busy. never come here, for your own sake.
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February 2024 by Barbara Pace
Refused to give an rsv vaccine because that kept saying the insurance did not cover it. Medicare not only covers it they recommend getting this vaccine. Kept making reasons why it wasn't covered. These people need to stay updated on insurance information.
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February 2024 by Howard Lisack
My wife and I are really upset that our Aetna Payflex cards did not save us anything on our purchase of so many items in our cart. We tried both cards and know that they are loaded with our account credits. Please let us know why your system is not working!!
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December 2023 by J.D. Pat
i could tell the pharmacy staff was working super hard and i appreciate the fast turnaround for my mom who was sick
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December 2023 by Patty Aiken
I have always had a great experience at CVS
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December 2023 by Anthony M.
Needed something late night and they closed early, Why close early if you are open until midnight, this place sucks. Nice
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November 2023 by Brandon Beaor
The worst customer service from employee named Kelli. Defiantly seemed miserable and not wanting to help
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October 2023 by Jessica P.
My boyfriend went to pick up a prescription for my daughter esmeralda. He waited in line. He spelt her name wrong on accident. The pharmacy technician wanted to be little him over it. And talk to him like he was stupid. And because he voiced his opinion on how she shouldn't be treating ppl like that. She wanted to call the cops. Rudest encounter ever. There was No reason for that lady to downgrade a person like that. I work in a rehab and my clients would never treat me like that and I would never treat them like they are less then me. Get better staff because you guys suck!
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September 2023 by Brianna Wohlwend
RUDEST encounter I've ever had with a cashier. I wish i saw his name. I was trying to complete a doordash and purchase a bottle of grenadine. I go to check out and I barely get out of the aisle and and he asks if I have my I.D. I said I left it in my car and I'll go get it. He RIPPED it out of my hand, starts to raise his voice and says he's not selling it to me. I ask why and he literally would not give me a reason. Just kept repeating and yelling he's not selling it to me. Like talking to a wall. An angry wall. Told me to walk across the street to walgreens, I'm like sir it's a doordash I can't do that. He tells me to leave. So I go get my ID and grab another bottle and go to self checkout. He calls another employee up to the front and she scanned my ID and sold it to me no problem. But that behavior was unacceptable and appalling
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August 2023 by Edward Scott
I've always had a good experience with CVS. They take care of my needs. Very Friendly. Especially Rodney.I recommend CVS to everyone.
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August 2023 by Pauline W.
Today went to get a voucher filled for a new med from Dr's office went to window Ananda was at window and from beginning I felt like I was a bother and she was not helpful at all. There was a problem with the voucher so I got out of line and called number on voucher. They needed info from cvs to get it taken care of and she refused to take call to give them info they need so I put my phone on speaker so I could ask her what they needed. She would not even give pharmacy number or info I needed. I ended up calling Dr's office to work it out. I get it they are busy but don't have an attitude with people. I will probably nit come back here again. Don't recommend cvs in prescott valley, AZ.
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June 2023 by Richard Kirk
This pharmacy use to have great customer Service but now it is truly a nightmare as the the other lady said. Wait time have increase from 20 /40 minutes to any hours. They need more help!!!!
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May 2023 by Mary
I have been going to cvs for about 20 years,I never had any problem with this pharmacy. I shop there and get my meds there , I use to love that pharmacy. They twice in one month I have been through the drive up to get meds, once for my friend because she couldn’t get her meds because she wasn’t feeling well. The lady at the drive up window wouldn’t give the meds to me even though I had her name and birthday, she didn’t give it to me because I did not know how to spell her last name. I left very angry because I have picked up her meds before and my sons many times, never has anyone ask about spelling the last name correctly. I thought that the full name and birthday was fine but apparently that day it wasn’t enough that day. Then again I went this time to get my own meds, the lady at the window was ruder then rude, telling me I had two prescriptions and one wasn’t ready so if you want them come back in thirty minutes . I told her a text that came to my phone that said they were ready about an hour or so before I even went there. I told her that and said one was ready but you have to wait thirty minutes. The pharmacist heard her and he came to the window and said it will only be a few minutes. I waited went back around to the drive up window on the outer window and waited for a long time , with cars piling up behind me. She help about five people in the other lane when your supposed to help the customers on both sides back and forth to be fair. I finally said out my window in front of everyone , your not helping me , your supposed to help each side . A few minutes later someone sent my meds through, only one not two. I asked where the other one was that woman told me you only have one. Really? She said I had to from the start . I have had it with cvs and the rude manner they use! With nothing being done even talking to the manager. I am going to a different pharmacy I will never buy or go to cvs again, no reason to, I will not tolerate stupid rude people Who don’t have any clue about customer service !!!
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April 2023 by James B.
Saved my money by suggesting this discount card. Later got the mobile app now it's like having double coverage to use while paying for RX
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March 2023 by Shady River Ranch TV
Was told to pay 200 dollars for a medication I could get over the counter… because they wanted to go to lunch. Thanks cvs