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January 2024 by Cadman
Absolutely don’t go to Jackie or Adam. They don’t seem to have integrity and wont go the extra mile for you. Rachel, Ken, and Josh are the go to’s when you want something done right.
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January 2024 by Erika Lederer
On 1/8/24 I was in the store dealing with an employee by the name of Jaqueline and she had horrendous customer service. She was rude and darn right awful to deal with. We were in there trying to switch our acccount to a business account. In which she stated we had to have five lines in order to have a business account. We only had three. She was gonna then help us and she asked if we were gonna use all the lines for the business. Like she’s the damn irs. We had worked with some in Prescott who was awesome and asked her if she knew him. She said we are unaffiliated and are a corporate office. Those guys don’t know what they are doing. Well that was it we left. I told her she needs to eat lunch because she seemed hangry and that we will gladly take our business else where. Drove to Prescott where they were able to save our business from switching to another company. They also did mention that we were the second person to come in that day and complain about Jaqueline. Sure she could have been having a bad day I can understand that. Then maybe you should have taken the day off. We will never ever return to that store bc of her. Someone should talk to her. I think she needs some time off, food or a vacation
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January 2024 by Anthony Sua
Did what they needed to do thankful and appreciate them for that but asked to use the restroom walked past the managers office and got described as a “weird little guy” by him, appreciate the work they did but not happy about the way they talked about me..
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January 2024 by Rena Stone
Nilk at the Prescott Valley location was totally awesome. He was extremely knowledgeable, very personable, and a great attitude.
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December 2023 by BE Parker
This store is useless - the rep I dealt with, Melia, was very nice, but the coworker she interacted with, I am really sorry I didn't catch his name, was a complete tool. Not only could this Corp store not help me, the couldn't even manage to give me an accurate phone number for Tech Support - after devoting 4 hours over the last week trying to fix a problem, I'm pretty sure the next step is getting a different carrier.
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November 2023 by Ron Mansfield
IMO the best Verizon store in town. Tony was extremely knowledgable and helpful. He helped us both choose two phones and a great plan. Ported our old numbers, phone contents and settings. WAY better than trying to do this ourselves online!
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November 2023 by ExposedLife Photography
Good location. This is a actual Verizon store, so they have a lot of products in stock. I only waited about 25 minutes, but the associate was quick and efficient.
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October 2023 by Austin Imes
Terrible service. Was on hold for over 20 minutes and no one answered the call. Then was told when I went into the store they don’t have a working phone number but fail to let customers know that information. All stores only sell one IPhone product, no other options are given.
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September 2023 by Kathryn Huntley
Young lady who helped us was very nice and worked quickly with us to do all the paperwork when my husband got a new phone. I was a little disappointed when she had no clue how to move my phone's data to my husband's phone. She wasn't even sure it could be done. I knew it had been done before and for that $30 fee, it should have been done. I did research it and did it myself with Samsung Switch. Educate your employees please.
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September 2023 by todd
I went to the Verizon corporate store off Highway 69 Prescott because my iPhone 12 had locked up and it had some other issues. Tony was the agent who assisted me. He was absolutely professional and very knowledgeable and fixed all of my problems. I am so glad I am with Verizon and I am so glad Tony is with Verizon!
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September 2023 by Beads To You
Great place, very helpful and fast!!
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August 2023 by Queenie Scherer
The store associates were unfriendly and less than helpful. They literally told us to do everything over the 1800 number. what is the point of an in-person store? we are canceling service. not worth my time after 8+ hours with multiple reps on chat and phone getting conflicting info to finally advised to make the drive to the store that was completely useless.
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August 2023 by David Leckington
Horrible customer service and rude. They don’t care about resolving any issues. I bought two iPhones in the store in January and it was supposed to come with a promotion. It is August and it still has not been applied to my account. They did not want to help us download the phones over and ship our old ones out. Now I am having issues with my promotion. Every time I have been in this store I have dealt with nothing but rude employees. It sad when I get better customer service at a retailer. Stay away from this store. All they care about is the sale.
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August 2023 by Cadmun M.
This store has always provided the best service. When I went in two of the reps were being yelled at and was thrown a phone and he handled the situation with patience. I will always go back to see Jackie and Nathan they were professional and funny!
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June 2023 by D P.
I was in the store the other and waiting for service when I witnessed the RUDEST behavior from an employee name NATHAN. WOW, this "person" (don't want to assume gender) was accusing the lady in front of me of lying about a service she had prepaid and some other things. Nathan's condescending tone, and shortness with the women was truly disturbing. I wanted to step up and slap him myself! Nathan should not have a job in customer service, maybe something more fitting like a troll online (although he probably already is). Due to Nathan's ineptitude, the female employee had to help the lady out after she waited another 30 minutes. I had come to the store to switch my service to Verizon as I had had a good experience in the past. After seeing Nathan at his finest, I left. No one deserves to be treated like that, especially by some punk like Nathan. This store should fire Nathan ASAP! He is a menace to society!
