Enterprise Rent-A-Car offers a low-touch rental process with clean, sanitized vehicles from many global locations. Overall, customers report great customer service, with local staff described as extremely helpful, kind, accommodating, courteous, and professional. Many note a great experience and fast, friendly service in clean environments. However, some negative points include vehicles occasionally being dusty and dirty or not ready at a prescheduled time. The 800 reservation number may not give accurate vehicle availability, and the strong air freshener scent is noted. Minor issues like a rushed feeling or a non-adjustable steering wheel are mentioned, but the service is highly recommended for future needs.
