Old Navy provides great customer service with a friendly and welcoming team. Staff members are described as nice, patient, and extremely helpful, offering excellent assistance with returns and online orders. The store is usually well recovered and the clearance is sized. Shopping experiences are positive, with personable and energetic staff who provide kind service without rushing customers, including at the checkout and fitting rooms.
Lilly and Sierra were very nice and helpful with returning my online purchase and helping me find some deals in store. The customer service is phenomenal.
May 2026
We LOVED Bailey! She made our whole experience truly so much fun and we’re so thankful. I came in for a semi-new wardrobe and I really needed summer clothes. Bailey went above and beyond to find me everything I needed. Loved all the summer options and of course, sweet Baileys help!
December 2025
Marie, the manager at Old Navy, was very nice and patient while helping me with my return. The whole team was friendly and welcoming. Great customer service all around!
