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December 2023 by Shalom C.
If I could give them a zero rating I would. I purchased this service and equipment several months ago. On October 5, 2023, I had a fire at my house and it was a complete loss. On top of loosing everything I owned almost, I had to worry about paying a monthly payment for the service. The only option that AAA Smart Home Security provided me was to pay off the equipment that burned and pay whatever else was owed. There was no empathy for the distress that I was going through or any offer to deduct any part of the equipment costs. I would recommend you look else where when searching for a home security system.
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December 2023 by Katie P.
I would not recommend this security system to anyone. I have had the most difficult experience with them. I have had multiple issues with my cameras not recording, changing my door code, etc. Getting ahold of tech support is the most difficult thing to do, I either get hung up on or not called back. Now I am stuck with a poor security system I have paid thousands for and nobody will help me. Very unfortunate because I am a very loyal AAA customer.
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December 2023 by Tommy C.
Brian was absolutely fantastic. He showed up right on time and finished his work very quickly and professionally. He also found additional ways to help us optimize our system during the install. He made lifelong customers out of my wife and me. Get that man a holiday bonus!
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December 2023 by Sharon R.
I am SO very frustrated with trying to obtain help from Tech Support. After being on hold, for a very long time, the rep helped resolve the issue - or so he thought. Not even 10 minutes later, the same error code and beeping continued. I have now spent 2 hours trying to get back to tech support and am still on hold. I plan to cancel my service and go with a different company! Unbelievable service!
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December 2023 by Steven F.
While away for the weekend, my AAA Smarthome security system was armed and my house was broken into. They broke my glass slider in the master bedroom where I had a glass break sensor mounted on the ceiling. The sensor clearly failed as the alarm never activated. I called AAA Smarthome as soon as they opened and explained what happened and wanted an answer as to why the detector failed. Was told they'd get back to me in 15mins. No call back. Called again the following day. They were in a meeting and would call back after meeting. That was 2 days ago. I've since cancelled my service and will be switching companies. This situation was awful for so many reasons. If they simply returned my call, figured out where the problem was, maybe they could keep me as a customer. Lack of a callback in this type of situation is completely unacceptable. DO NOT USE AAA SMARTHOME.
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November 2023 by Saskia Silva
This was the best home service experience ever…To say the service and installation was outstanding is an understatement! Techs were punctual, informative, respectful, helpful, knowledgeable, and professional! Raj, Ezra & Allen, your work is impeccable! The techs went above and beyond to ensure the installation was seamless, they gave me several options to avoid from drilling into my walls. They were patient and courteous and we couldn’t be happier! Thank you so much for all your hard work and keeping a smile during the entire day! If you’re looking for a security company this is it, they will not disappoint 10/10!!!
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November 2023 by Octavio L.
very pleased with the service!! they got everything done quick just how I wanted and answered all my questions and walked me through how to use all the equipment.
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November 2023 by D W.
I've had my Smart Home system for a little over 6 months now. I made the choice to go the self-install route and I'm so glad I did. The set up was so easy!! I've gotten so used to my Blink and Ring system and totally didn't realize that there was better, higher quality systems like AAA Smart Home out there. My parents have been AAA Members for 50+ years. Now I need to tell them about the new line of business with Smart Home. I love it! Great job AAA
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November 2023 by Steven N.
Tarek did our install today and he was so professional advised we the cameras will be better and showed us how to use our system super friendly guy I recommend him for anyone who wants to install a solid alarm system
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November 2023 by Honey Grayson
My experience with A3 and my tech Pat Ivey was wonderful and seamless. He was wonderful at his job and went above and beyond. If you're going to have a stranger in your home and/or have tech equipment stalled I want and recommend Pat with A3 to do the honors. My installation went smoothly and at the very end I couldn't think of one question to ask because he covered everything without overloading me with information by giving me small doses throughout the installation process. Just an overall great experience. I highly recommend Pat and A3. Get you a security/ ring camera today, and request Pat Ivey!
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November 2023 by thomas Adams II
Our techs jack and Sean were knowledgeable and efficient. They we also polite and thorough. They answered our questions and we were able to work our system before they left. Thank you again AAA. I can’t sing enough praises.
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November 2023 by Richard Mirell
Outstanding service and installation performed by Anthony Taulbee, AAA certified technician. His work is impeccable, his attitude is professional, friendly, kind, courteous and always respectful. His demeanor is calm and serene, I could not have asked more of him.The A3 alarm system is absolutely fantastic and user friendly. I have never felt as safe while at home or as secure about my home when I’m away. I easily set the alarm remotely from my phone and can monitor the cameras and the system from afar. I’m also able to remotely open the garage door for deliveries. I’m very happy with my purchase and highly recommend A3 Home Security and Mr. Taulbee, both are top notch!
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November 2023 by Lyse M.
Rajan is very knowledgeable and very helpful in explaining how to use my home security system. I recommend Rajan with AAA Smart Home Security System to everyone else that wants their system installed, he's an expert in his job performance. Really great guy overall. Thank you so very much, Rajan for helping us.
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November 2023 by Russell Tal
Kudos to Cal & Raj for quality customer service and strong commitment to resolving issues efficiently & effectively. They called in advance to give me a heads up and was punctual to the appointment time. They were personable and professional and gave me confidence that they were committed to ensuring my safety and peace of mind. They were patient with me, especially since I like to ask questions to understand the processes followed and products installed. Outstanding customer service, military grade equipment and reasonably priced - I highly recommend to anyone to secure their homes. Thank you Cal & Raj.
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November 2023 by Paul Ayers
I just had a security system installed and would like to say we are very pleased with the equipment that was installed and the ease of using it. Very easy to learn how to operate it. Lastly, our installer Rudy was great. He cleaned up after himself, was very knowledgeable and professional. He even took some extra time to install the power cord to the keypad in such a way you can barely see it. Great product good company to work with.
