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July 2023 by vanessa cruz
they are liars! my dad went in to do a payment on his car and was told that he didn’t pay the full amount when he gave the lady the full amount! manager didn’t do anything but deny it and had my dad believing he was in the wrong just because he was speaking spanish!!!! they didn’t want to look further and said he was wrong but was certain he left the full payment!!!!
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October 2022 by Brian Willis
This location has great employees and great management. Their ATMs are the worst, one has been broken for a month and neither one of them will dispense cash or accept deposits. What am I paying my monthly fee for?
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August 2022 by Johnny P
Drive up ATM never works. Constantly needs servicing and is never fixed.
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July 2022 by Nancy Jacobe
We pulled up to the drive-thru window. We put our deposit bag in the carrier and hit send. We sat there for 3 or 4 minutes and then hit the Call Teller button to get some service. After hitting the button three times and waiting a total of 7 minutes, a teller finally came with no apology or explanation. I will be closing my account on Monday!
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April 2022 by Peter Harrington
I had really poor service at this branch. I needed to open up a new checking account. They required me to make an appointment, which I did, even though I saw bankers sitting around not doing anything or having social conversations with each other for long stretches of time. When my appointment came up a few days later, I sat in the lobby for 30 minutes AFTER they checked me in. Ultimately I left, not opening my business bank account. This was really poor service.
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March 2022 by PJ Potter
We just had the most amazing experience here! C. Esparza completed our notary today right at closing time.It was such a refreshing and pleasant experience.
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December 2021 by Yvonne E.
I walked in on Oct 29, 2021 to close out my checking and savings account because I just wasn't using it anymore. The teller that sits in the first window with long black hair helped me close it. The next day I see my account is negative $129.00 and my other account had positive $129.00. I thought it was a chase process where it would just zero out by itself. A week goes by and it still showing I'm negative and the positive $129.00 had disappeared. I walk into the bank AGAIN to ask what's going on with the negatives? The manager David is called over and he says "oh, looks like the account was closed incorrectly, you might receive a cashiers check for $129.00". I let them know I understand that the account was closed incorrectly and we all make mistakes. I ask if they can just void whatever was sent to me and just deposit funds into the account so it can all be over with. The manager says "let me look into it and I'll give you a call". 3 hours later and still no follow up. I end up calling the bank and one of his bankers picks up and says he's unavailable. I give the banker my email and to have the manager reach out to me ASAP. Fast forward to 12/03/2021 still no follow up. I call the bank and they get me connected to David the manager and I say "Hey! It's me, Yvonne with the account that you guys messed up on closing that's now -$129.00." He goes "Oh that's right! Thanks for reminding me!" I let him know I had received a check in the mail yesterday for $129.00 but I don't want to deposit it because my account has now been negative for over a month and I don't want it to effect me in the long run. He replies with "it won't because typically for that small amount, we don't report it to the credit bureaus. This was just the worst experience I've ever had in any bank. First, they close my account incorrectly to make it easier on their end. Second, they offer to have me deposit $129 from my own money without even knowing if a check was sent to me yet. Third, they let me know they will follow up with me the same day. Forth, no follow up whatsoever. Fifth, he has the audacity to say "oh thanks for reminding me!". It's not my job to remind you to follow up with your customers. When you mess up, you need to own up to it because that's what a professional does and go out of your way to do things right. End of this story is im now going to have to take time out of my day to deposit the check into my negative account that they messed up on and did not want to fix on their end because it's too much work. David, if you can take something from this message, learn how to follow up with customers and own up to your mistakes.
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June 2021 by Jean Dominique Charlas
Great branch to bank with ! The entire staff is fantastic and always on top of their game.
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April 2021 by hank 4
Chase review-Via Linda and Frank Lloyd Wright Blvd, Scottsdale AZVery poor customer experience. Couldn’t get a check cashed from the Title company because it was locked in the Chase protection program. The branch manager David was useless. Did nothing to offer assistance and no follow up. Have family members who are Chase customers for many years. Terrible branch service. I’d give zero stars if an option.Stay away from the Chase branch on Via Linda & Frank Lloyd Wright Blvd in Scottsdale Az.
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April 2021 by Sue, Tranquility for you
I have been trying to call both the Fountain hills branch and the 1-800 number non stop for over an hour. They do not answer their phones.
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June 2020 by Babs C.
There were 2 bankers and 1 person to help out people that walked in. There were two girls with knots on their heads ( the bankers ). The light colored hair girl ( sorry don't remember her name ) banker 2 was extremely rude and condescending. She barked at me to go follow the tape in the building when there was no one else in the bank. As I approached her she said "I am not able help you - you need to go to her and follow the lines on the floor. "So I started at the door and followed the maze of tape even though again there was no one else there !! An older man then came to her window and was obviously a little hard of hearing. This girl( light colored knot on top of head ) continued to use condescending tones and proceeded to yell at him. My suggestion is to put her in the back room. She is tired and not a customer service person at all !! We are all under a lot of stress and to come into a bank and have a " teller " treat a customer like that is absolutely unacceptable
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April 2020 by Karen Delfosse
Very Friendly And helpful..
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January 2020 by Matthew R.
Horrible customer service when it comes to the front end I walked in very nice and polite, I asked if someone was able to verify whether my title was open or not, they told me they don't know and that I would have to go to the DMV! I told them that I think they are wrong and that a notary of the public can simply verify this and one of the customer service reps told me he knows what he's talking about and that all of the personal bankers and notaries go to him for Q&A lol very nice! Well maybe back to notary school you go you should be nicer to people that bank with your establishment and probably not talk about them while they are right there waiting for a personal banker!
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October 2019 by John Maiers
Went to open new account today. No one greats you or appears to have any interest in helping you. There were two other customers waiting when I arrived, it appeared they had been there awhile. One of them spoke to an employee who said they would find someone to help her. A rude female employee with blonde hair came to the front with a why are you bothering me attitude. After about 20 minutes I left. No one ever inquired as to why I was there. I won't be going back.
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September 2019 by Aubrey C.
The staff here is very friendly! Everyone greeted us and asked how we were doing. Went to this bank to get something notarized and we were in and out in less than 10 minutes. Tyler Kust (the associate who helped us) was very personable and efficient and seemed to really care about our well-being.
