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November 2023 by Gail McKenzie
It was disappointing to say the least. Service was not that great
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September 2023 by Kajene Etienne
It says they close at 7pm I got there at 6:38pm there people inside and they will tell you that they are closed
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September 2023 by Brian Zara
Hello Everyone,So I show up at 11:00am with a sign on the Door that says on break be back in 15 minutes......well I have no idea if that sign was just put there or left up from yesterday... so I waited.....and waited....and waited...after about 10 minutes I shake the door and a minute later out came a girl whom looked to have just woken up, hair undune and greasy and not friendly at all like a latina Billy Eilish. So I got my phone wet and needed a replacement quickly since i use it for work, she ask for my info and says I cannot get a phone because they changed a policy and my wife needs to be there with me, ok well why didnt your company email everyone about the policy change, not a big deal but after waiting 10 minutes outside when its a 105 and 40% humidity. I ended up walking out the door and just getting my phone online without my wife needing to be there, Its a two day wait but way better than dealing with these young people with no customer service....maybe AI will be a good thing as these people are pretty much useless. This has been my experience at almost every Cricket I go to with few exceptions. I suggest closing al the retail locations and be online only, definetly not an asset to your investors.
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April 2023 by Rochelle J.
Patty was friendly fast and efficient. I just needed to set up a new line with my unlocked apple phone she had me in and out in less than 15 minutes for making everything quick and easy!
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March 2023 by Cary Gleason
Total waste of time going here. They can't and won't help you if you have any problems. They tell you to call the 1800 number just to get the hour run around.
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October 2022 by Rick B Lit
Completely unprofessional. One worker on his phone presumably controlling the speaker bumping some inappropriate tunes. Only the youngest of the two acknowledged us. Unfortunately he was so phone illiterate I did not feel comfortable allowing myself or loved ones be in the store any longer. It was truly a very disappointing experience. Service from cricket is normally outstanding & honest.
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July 2022 by D Rood
I swear, I've been a Cricket customer for 22 years, and the service I got at this store was incredible. Got 2 phones with screen protectors and activated in 30 minutes.
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June 2022 by Brian St. James
Just say no cricket. Find another pay as you go phone... They dont care about the money you already spent on em.
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March 2022 by Lando Lopez
The store employee was very helpful and greeted me when I walked in. Told her I want to upgrade my phone. An she got me exactly what I wanted and lucky for me they had the color I wanted in.
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January 2022 by Jill C.
Excellent customer service. There was no waiting in line. I got a free iPhone. Super happy!!
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December 2021 by Thomas Roden
Good place to go but could have been a little more friendly.
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December 2021 by Kymm
Most of the employees are nice and helpful. Some are the complete opposite.
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July 2021 by Kat Gatrost
The cricket employees Mayra and Angelica at this cricket wireless store were amazing at 2910 N. Hayden Rd. in Scottsdale. I spoke with Mayra on the phone and she was so polite and her customer service was great. She informed us what we need to do in efforts of finding out if our phones were eligible for an upgrade. We went to another Cricket that was closer to where we live in the northwest valley. Unfortunately, we did not have a good experience at that cricket by where we live and the employee was very rude and disgruntled. Due to Mayra’s excellent customer service over the phone, we made the drive to Scottsdale and they were able to help us out with what we needed. If you want great service, Mayra and Angelica help us at this store location and they provided us with a phenomenal experience.
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July 2021 by Mike Smith
Angelica was very professional and help me with all my needs.
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July 2021 by Ignacio Ayala
Went in to buy a phone , Angelica and mayra were so helpful and helped me choose the right phone that best suited me ! I’ll definitely be back to this location.
