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August 2023 by Turner L.
Good luck getting anyone at the pharmacy to answer your phone call. Had prescriptions processing for weeks now that still aren't filled and there's no way to get that info online, finally decided to drive there to see I showed up the first 5 mins of their lunch. Not going to wait 25 minutes. Very frustrating
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August 2023 by Bubba B.
Go in for prescription they say come back in 2 hours they have med. Then get text it's on back order. Call told "yes we have your med the tech didn't look in back of cooler?" So I get text out of meds. Then go in 2 hrs later than the 2 already waited still not filled. Deal with moody tech. Go to refill a month later now. System says out and they will contact me but nothing so I call them 3 days later. Says I have to drive 7 miles to get meds. Ok I'm fine with that but no apology nothing about why no communication and she will transfer to other store. Then get message order cancelled and asked me if I want to refill it on app. I get they are busy but we are customers in need of meds. Called back and told ignore app and store would fill it in 2 hours. Then why have an app if it's not right. So frustrating. Teach empathy to your staff.
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January 2023 by Daniel C.
I am convinced CVS is the absolute worst pharmacy in America. This one in Scottsdale in particular. Always slow, always understaffed, never has the prescription ready even when it was called in the day prior so then you have to either wait 20 minutes or go and do something else and come back. Get it together already!!! Oh and to add to the terrible pharmacy the store is awful as well. There is never anyone there to assist at checkout which leaves you using the kiosk checkout if they aren't broken.
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December 2022 by Minda H.
The worst pharmacy in Scottsdale. The lines are always long because they are extremely short staffed. Sometimes you will see three employees just chatting amongst themselves while shoppers are walking around and looking lost.
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October 2022 by Tod M.
Thank you Tasos for quick and caring service. CVS always on point. Enjoy the sunshine
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September 2022 by Cristina D.
Convenient, clean and well-equipped CVS for all of your last minute needs! I have not personally tried the pharmacy here, so I can't speak to that, however my review is geared more towards the convenience store goods and services. Pros: Spacious, well stocked: This CVS is well organized, large and spacious. It is extra cool in the summer-- the AC is blasting, and upbeat music is always playing!Friendly employees: The employees here are friendly and helpful-- they will greet you as you enter, and assist with any questions that you have. You never have to wait too long in line here-- between the friendly employees and self-checkout, it always is an efficient experience. Conveniently located: The CVS is conveniently located off of Indian School Road, very close to old town scottsdale, making it walkable. There is also lots of parking outside of the CVS. Good selection of beauty products: This CVS carries a good selection of beatuty products-- shampoos, nail products, and makeup-- I always find the beauty product that I am looking for...and even some I am not looking forCute seasonal products: Lots of cute seasonal products at this CVS-- you can even see some in the picture that I posted! Other: No passport photos: I don't believe that this CVS offers a photo booth, so just keep that in mind if you need to have pictures taken for your ID.
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January 2022 by Brett Erickson
They deleted my post apparently on this. I have had two abysmal encounters with this pharmacy. Hold times in excess of an hour, blatant disrespect from associates, and a complete disregard from customer service. This CVS is a disgrace to the CVS company and no one should ever go to this CVS under ANY circumstances. After being on hold for over 2 hours today with no one ever answering the phone, I eventually was forced to drive to the store and wait in line for 20 minutes. After that, they told me my insurance was wrong. I called walgreens down the road and they helped me with zero problems. Deleting negative posts is a further indicator of the lack of customer care at this CVS.
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January 2022 by John Sterling Robertson
Excessive delays in the pharmacy, in terms of getting either service or prescriptions filled. This has been a long-term problem. I feel they are understaffed and have remained so for quite some time.
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November 2021 by Allan W.
Several weeks ago I visited the CVS at Miller and Indian School. When I went to check out, the female clerk dropped down below counter level while I was addressing her. I asked "How can you hear me down there"? She replied " I am looking for something." She then walked away while I was talking to her. She never looked me in the eye.I called CVS headquarters twice and they never returned my calls.I will never shop at CVS again. I now shop at Walgreens.I will NOT tolerate such rudeness and poor customer service!!!
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October 2021 by Kristina A.
Just to update- along with the emergency medication they had my regular prescription for refill. I never picked up any of the medications because I didn't want to wait in the insane line and couldn't get any verbal confirmation that they were even ready. I called my doctor to have the scripts filled at Walgreens down the road, they were able to filled the emergency medication but not the regular prescriptions because CVS claimed that those were picked up. I never picked up ANY of them. So either they gave my prescriptions (which are controlled substances by the way) to someone else or some sort of fraud is happening in the pharmacy, my doctor took it upon herself to report the incidents for investigation after doing her own digging, her staff tried to get ahold of the CVS staff for two weeks before doing so to no avail.
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October 2021 by Risto K.
If you need medications do not come to this CVS pharmacy. Not only do they operate with reduced hours, but you will wait for hours on end. You might even have to leave as they will not be able to fill the prescription! I had medications transferred here as it is close to mynew house. Called for several days and as I was on perpetual hold for hours- decided to go there in person. I waited in line for 45 min to speak to someone followed by another 45 min wait. Heard horrible stories from people who are there second or third time trying to get meds. And if your insurance has a special deal with the CVS...well you will have to wait. The main reason for this horrible situation is that just about all pharmacist have quit recently due to variety of reasons. Whatever the reasons are, management needs to wake up and start paying attention. Maybe CVS is just too large to fail...
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December 2020 by Fares T.
Worst experience! I had dental surgery and needed antibiotics and pain meds. Came here at 4 pm and they asked me to come back at 7.30 because they didn't have a pharmacist to give me the pain meds. Came back at 7.20, was not acknowledged till 7.30 and they still don't have it. It's now 7.55, my anesthesia is long gone and no one is even acknowledging me or explaining what is going on! They are walking with a slow paste and chatting with each other.Also the place is disgustingly dirty and out dated.
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September 2020 by Tia P.
DO NOT USE THIS PHARMACY. Truly I have nothing positive to say about my interaction with 2-3 different pharmacy associates. Obviously an array of negative reviews dating back 5+ years has done absolutely nothing to improve this atrocious excuse for customer service. For me, it was not the fact that they had troubles filling my prescription, but it was almost as if they were actually going out of their way to sabotage and elongate the process. Each time I contacted the pharmacy (four days in a row) I was met with a different, but equally apathetic and unhelpful worker who gave me a new hoop to jump through - none of which got me any closer to the simple end goal. Save yourself the headache! And for the pharmacy management, please take the feedback that has been offered time and time again. How disappointing to see that this has been troubling people's lives for years!
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September 2020 by C S.
Customer service for CVS is absolutely horrible. No reflection on this facility. When you try to resolve a billing issue, you will be on hold for 30 minutes or better.
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August 2020 by Kimmi O.
THE WORST pharmacy experience I've ever had. Got a notification that my prescription would be ready for pick up at 1:15. Went to pick it up around 4:45 and they said it would be about 20-30 minutes until it was ready. Annoying but okay. Returned after 20 minutes of waiting and with the most attitude I've ever received from someone in the service industry, she replies with "I already told you it's going to be 20-30 minutes"... uhhhh that was 20 minutes ago. Ive now been waiting for an hour. DO NOT FILL YOUR PRESCRIPTIONS HERE!
