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March 2025 by pp pp
This Cvs is NOT open until 12am. I went to pick up tampons for an uber order and my customer was in the hospital depending on the items they ordered. We stood outside for 10 minutes until security told us they close at 10 unless you know someone inside who will let you in. Absolutely ridiculous it is extremely easy to update hours online.
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February 2025 by Mae
I don’t know why their Google website always says they’re open later than they are. I don’t know if the staff are closing down early and the managers don’t know that this is happening. But they are always closed at 10 PM. I don’t know why the website says they are open until midnight on Mondays when they’re always closed at 10 PM. Doors locked, nobody there. Always
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December 2024 by Robert Wolff
Extremely poor phone response
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October 2024 by cecilia villanueva
CVS is People-Oriented store, Customer service has always been wanting to assist and trying to be courteous, CVS is a kind people conscious store, And I am a regular customer I was not paid to say my comments, Thank you CVS 💕
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October 2024 by Bert Poliakoff
great service
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October 2024 by jason faria
Terrible customer service by the operations manager. This is the third day in a row I’m trying to get a prescription filled. The first two days there was miscommunication by my doctor to cvs. I finally get it squared away and the cvs employee (Kristina) tells me the prescription wasn’t filled because cvs wasn’t sure if I wanted it filled. Why would a customer come to a pharmacy to get a prescription three days in a row and not want it filled. She was rude after I said I would wait another day two to get it filled. Another employee then notified her that there was none in stock and I should try surrounding cvs pharmacies.
Due to Kristina being rude and giving off the vibe she didn’t give a shit I will take my business to Costco. I know this will not hurt cvs, but I’ll let individuals make their own decisions based on my poor experience with cvc on Scottsdale and Shea.
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September 2024 by Satish patel
Good people
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September 2024 by Bryan Lambert
Don’t let the Google hours fool you, they close at 10.
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July 2024 by seyed hashem
I couldn’t find my OTC’s what I needed and wanted. Very frustrating.
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July 2024 by Herb Zinn
Most rude staff on record. They do not listen, not concerned with facts, are undereducated and incompetent and completely devoid of customer care. My wife was just insulted by a moron staff member who told her he was "done talking to her," turned and walked away. We asked to talk to the manager and he said he heard the exchange and it was totally appropriate. Utterly shocking. Perhaps they need to be furloughed and put through a mandatory course in customer service.
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April 2024 by RA general
Do not visit the nurse in the Scottsdale CVS on Shea and N Scottsdale road. I was really sick with fever. I came here to avoid wait times at the urgent care. This was far worse. The lady before me was very frustrated too. This nurse was with a man for almost an hour. And they are scheduling appts every 20 mins. To top it, after waiting for 30 mins the nurse asked me to leave if I want to. The nurse does all the work. They are under staffed. AVOID and just go to an urgent care.
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March 2024 by Christian Barajas
Hi update your hours please
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March 2024 by Jon Smith
Incredibly awful experience. The incredibly young/inexperienced pharmacist on duty was a complete narcissist. After he filled a prescription, I was then informed they would NOT take GoodRx because the insurance reimbursement was a lot higher (about $120 more for 30 day supply). After discussing it with him, he tried to make the point they only charge more for those with insurance because they want to deter them from getting prescriptions and not appearing to filling more than a “quota.” Although, he did agree, if I was uninsured, they would take the $120 off and use GoodRx. He’s right, I’ll never use CVS again and it will reduce their output. I would’ve taken the script back, but I’m going out of town for 2 weeks on business and needed it filled. What a joke, shame on you CVS.
Your job as pharmacist is to FILL prescriptions that DOCTORS order. Not, to discriminate based on those with insurance or try to control the amount prescribed with monetary policy by pumping up drug cost and refusing to take Discoint cards. Again, shame on you CVS. Do better.
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January 2024 by Rosemary
If you want service about home health aides, FORGET IT!!! Disconnects, hang ups, and no schedule info for the one person who's in charge of it. ridiculous!!!
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January 2024 by Deandre Wright
Lying about their hours constantly
