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March 2024 by Ivy Rayn
I have been shopping at these stores (I've visited the Sedona, Flagstaff, and Scottsdale locations) for the past 4 years and have a very large collection of their items. I find the quality of these items across all stores to be amazing as long as you know how to take care of them correctly (ie. Delicate cycle, line dry). None of my items have shrunk, faded, or torn.The photos show only a small amount of items I own and my most recent purchase. Yes they are pricey but they are good quality and have held up over multiple washes. If you love light, flowey, and boho style this is definitely the store for you. Every piece of clothing is a little different on material thickness. I have some pants that are very thin but with the pattern on them nothing is noticeable and I have some pants that are very thick. They also recycle their own material. So anything not sold they will cut up and remake into a new piece of clothing (ie. Pants into a shirt). Love every location I have been too and every sale rep has been very kind and helpful.
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March 2024 by Jessa O'Docharty
Let me start by saying that the customer service here is phenomenal. They're generally very welcoming and helpful. The reason I'm giving 3 stars is because of how much the quality in clothing has gone downhill in the last few years, especially with their pants. They are the same price, but cheap, thin quality fabric that shows EVERYTHING. These pants do not hold you in like they used to, nor will they last very long with constant wear. This makes me really sad and less likely to shop here moving forward.
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September 2023 by logan parham
I’m writing this in my car as I have just left this store (after spending a total of $80). I have spent HUNDREDS of dollars at this store, and absolutely love coming in. I live in Phoenix, so coming out is always a treat for myself. This particular time was not so pleasant, unfortunately. Although the girl at the check out counter was LOVELY and GRACIOUS, the other woman working, assuming she was a manager, was extremely rude to me. She followed me around the store, trying to look into my bag (a teeny tiny backpack, yes I understand its sketchy having a backpack in a store but cmon I cant even fit a water bottle in this bag). I have worked in retail for 7+ years, and know EXACTLY what shes doing. I even gave my stuff I was holding to the girl up front to hold for me while I continued shopping. I asked the woman who was presumably the manager a question about the fit of a pair of pants, and she was extremely short and rude while answering. Whatever, maybe she was having a bad day, I get it. When I went to pay however, I had my bag open on the counter as I grabbed my wallet to pay. This woman came around the corner and blatantly looked into my bag before condescendingly saying “Cute bag”, and walking away. Mind you this woman was following me around the store the WHOLE time I was in there…. And again… I just spent $80 in this store. I usually love this girls who work here as they are ALWAYS SO KIND! I hope this was a one off thing, and she was just not having a great day. I get it, for sure, but it definitely felt a bit pointed considering I am covered in tattoos, and so was the friend I was with (whom she was not following around the store). I totally understand shoplifting it getting crazy lately, but I took specific actions to show that I was not stealing. The following wasn’t was fully bugged me. It was how rude she was when I was nothing but nice to her, smiling and trying to ask her questions, while being met with icy and rude responses. I hope she reads this and understands how unprofessional it was of her to speak to me the way she did. Again, this is a great store with great products, but that woman was not very kind to me.
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August 2023 by Nonya B.
Back in the day, and I mean about a decade ago, Earthbound had some really cool stuff. I was alright with their prices even though they hike them up so much for retail. Now, there's not a single item in there worth buying. The staff seem a bit jaded in their trendy lifestyle, and it's just kinda cringeworthy. I don't shop here anymore.
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August 2023 by Mary Ann S.
Terrible customer service. The retail person was rude and not interested in helping. Items are of poor quality.
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May 2023 by Tara Speaks
What an awesome experience!!!!!! I like the ambiance, aroma and style of EB. It was a complete vibe. Great prices and customer service was exceptional. Can't wait to shop at EB again and tell m_ friends.
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March 2023 by Haley King
I used to love this place! But… every piece of clothing I’ve ever bought from there gets holes everywhere within the year. It’s really weird and they don’t have cheap clothes so its very disappointing.
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February 2023 by A L
Fun and unique products, great atmosphere, friendly and helpful staff!
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December 2022 by Kay Also
This place has a good feel inside!I love "looking" around. To me, they're overpriced. This is my wishlist store. Great Location!I've made multiple small purchases here, while taking out of towners to the nearby tourist shops. Earthbound has a discount section in the rear. Best find was a $1 bin of stones. Customer service has always been stellar. Just an overall diamond in the ruff for the old town Scottsdale tourist strip. I intend to have more family visits coming. Earthbound do me a solid & stay put. You are my safe place.Rant: After being starred at by employees and/or owners at neighboring shops/stores, Earthbound's a great place to re-center yourself.Pros:EclecticUniversal itemsGood Energy!Responsibly made clothes/ material.Cool finds/Gifts/Accessories.Incense, Art Decor and more..Cons:Overpriced (sorry)Small
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October 2022 by TheShyNeighbor
Amazing store. The employees were very friendly. Music was nice and calming and overall an amazing experience.
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September 2022 by Nina Tekwani
Friendliest staff! Coolest little store. We walked in at 5:59pm, a min before closing, and they were so kind in allowing us to shop and stay open a few extra minutes.
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September 2022 by Gina N
friendly staff and I don’t feel this store is as expensive as other stores like it. Had a good experience
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June 2022 by Donna Baron
Cool stuff for fun people like me! Very unique items.
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March 2022 by Charley K
I really like this store the Manager is very friendly and welcoming! My go to for incense!!
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March 2022 by Robin Dennis
This store was in a huge mall and i have children and one of them has autism and has a flight response. so my older teenage kids know how to keep her busy and behaved so I can shop. They bring playing cards and they play a game. They go in a spot where there is no merchandise, no displays and no people so they are out of the way. They werent bothering anyone. multiple people even smiled at them. They were told by the women working there that they need to wait out in the hall because they are a liability. My oldest kids explained they have parents shopping in here. they still told them no. And sure enough as soon as they had to put the cards away. my autistic 9 year old took off. what will be a liabilty to that store is me suing about the time my kid gets kidnapped because they weren't allowed to wait inside. i could understand if they were bothering people or in the way or causing trouble, but they werent and they they were being quiet. but apparently that is frowned upon and would rather have them out in the hall where they could've gotten kidnapped. Never going to shop there again. if you read these reviews, youll see other parents having issues that dealt with their kids. ridiculous!
