-
September 2023 by Sunshine State
Awful customer service, they won’t call you back or get back to you about anything. Not to mention the obvious racial and rude and judgmental language they use. It’s a joke of a bank. Read the reviews. Take your money elsewhere.
-
July 2023 by PHX S.
Poor service overall. Not very friendly or accommodating to customers. They expect full commitment to their own bank for all of your needs before they give any attention to you. Rates not great. Seem to nickel and dime you for all transactions. Even as a client, not willing to help with simple things, which are included, including notary and other simple banking things. I believe it stems from management, which is quite poor - have always been confrontational, in my experience. Disappointed - chose to move my business elsewhere.
-
April 2023 by 2020 Carland
The location will not open people of color accounts very bad place
-
February 2023 by Sean Laue
HORRIBLE customer service. Cross your fingers that you won't be charged extra fees for no reason because it's like pulling teeth getting the refund. Don't even try to do it over the phone! What a JOKE! I closed my accounts and changed banks. These guys are horrible!
-
December 2022 by staredecisis7
No atm here
-
October 2021 by Aakash bishwokarma
Aakash Sing
-
January 2021 by Sarah Hernandez
I went to this location to cash my check. I was surprised how unprofessional this location is based on location. One teller had a tattoo on her neck. I was embarrassed for her. Who works at a bank with tattoos and looks like that. The manager was sitting in the office on his phone doing nothing. I will not go back to this location. Scottsdale, should have not have people who look unprofessional.
-
November 2020 by making app
Aakash Sing
-
March 2019 by Brad Morantz
If I could give less than 1 star I would. I had a Five year CD with them. There is nothing that one can do with a 5 year CD during the 5 years. This is standard. After 2 years, they went and gave the money to the state as unclaimed funds and now I have to fill out tons of forms and fight to get my money back. This is no way to do business. I checked with other banks and this should never have happened. I called them up and they just said to go file the forms. This is terrible.
-
March 2019 by diana apodaca
Worst customer service. I've called 4 times to set up automatic payments and they never pull my payments. When I call to check what happened. They say my account was never set up . I hate being late on paying my stuff and these ppl don't care. I have other things to do than to be on hold for 10 min .. every month with the same issue.
-
March 2018 by Toni Eberhardt
Another local business referred me to First Citizens when I started my business, and I am so glad she did. Old-fashioned, community banking and exceptional customer service.
-
March 2017 by Bobby Patton
always great service, on top of the banking needs for our business!
