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December 2023 by Sandra G.
I have lived in Arizona on my whole life and always come to Johnny rockets in fashion Square. The manager Diana was so helpful and always so nice she always knows how to appreciate customers and help them.
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December 2023 by Tanya G.
I went with my family to the mall today for some Christmas photos and stopped by the food court. Although many places looked appetizing, the family and I were in the mood for burgers and milkshakes. Diana, the manager, assisted us with ordering and even followed up to ask how the food was. There was a previous time earlier in the year and it was just not it... so we decided to give Johnny Rockets another chance and so glad we did! We were so surprised the manager asked us how the food was but also felt appreciated as customers. The workers also had a great attitudes, it was clean and food was on point. We will definitely be back. Thank you!
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June 2023 by queenita d.
I'm over this my food was raw I get it's fast food I understand but I'm willing to wait for my food so I don't get sick I love this place but it's just not working out. Plus kids working here and they don't want to actually give you good customer service when you want to change out food
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May 2023 by Alfonso I.
I haven't been to a Johnny Rockets in a long time, but I'm glad I walked into this particular one for lunch. Seville and Gabriella were extremely courteous and friendly. They got our order quickly and served within minutes. And the food was actually very good! We got the burgers and fries. Once our food came they asked if there was anything else we needed. I would definitely return to this place for lunch again!
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November 2022 by laney g.
They were extremely disrespectful towards my partner. All she wanted was to add bacon to her burger, but the cashier had other plans. He said bacon is not permitted on burgers (basically telling us we are committing arson). #bacon is free
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October 2022 by Lynn G.
My great niece and I visited Johnny rockets after our birthday shopping fun. My niece is 4 and has tree nut allergies. I am always concerned about making sure we can have fun while still keeping her safe when eating. When I asked the server about their handling of food in terms of tree nuts she answered me with an air of confidence that eased my mind and allowed us to enjoy our meal. From the very first question to packing the leftovers to go our service was amazing. I can't say enough about how well we were treated. Nice to see above and beyond customer service still exists.
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May 2022 by Zachary G.
I normally do not write bad reviews. However, waited 30 minutes to order. Then was told multiple menu items were not available or it would take 40 minutes. This was at 6:30PM on a Friday, when it appeared only 3 people were working. Not sure if this is how this location normally operates. This was beyond disappointing.
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April 2022 by Kaylynn D.
my boyfriend and i went here today while we were shopping. they didn't have any milkshakes, we paid for chili fries and when they gave us our food they said they were out of chili and didn't offer to refund us. and just to top it off, my boyfriend started throwing up a few hours after we got home. never returning.
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March 2022 by Diane L.
David and Jared were seriously so awesome! Although they were very busy, they always were courteous & attentive. The food was delicious and fresh (as always).
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January 2022 by Josh B.
I love their chicken fingers and french fries here! But the service is terrible usually I don't mind if the food is amazing. I drove all the way from North Scottsdale to get their chicken fingers and french fries. but, the computers were down and they weren't accepting any orders! They were just being lazy! i'll still come back here because the food is awesome but hopefully this review shows management to improve!
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December 2021 by K A.
Mediocre mall food. Fronts as a cute '50s style diner that...you aren't allowed to sit at after purchasing their food that you intend to eat there unless you first sit down and order there. So d**** No obvious sign stating this, totally kills the experience. Tables around it are filthy. No one cleans them and there are no self-cleaning stations. The audacity to have a tip jar and then to deny paying customers a seat at the establishment they bought food from. Guessing it's like this at all JR's. First and last time trying one lmao. There are also wayyyyy better and more reliable chains in this specific food plaza. Give them your money instead of this fake little joint. By the way, TONS of space at the counter always. So many people getting turned away looking as annoyed as this review sounds lol. Also, they don't have any condiments out save for ketchup packets and if you ask for a side of mustard or mayo, they forget it. Why have packets and not a dispenser during the pandemic? That's so unsanitary. Also also, if you get a side of ranch or BBQ sauce with the chicken tenders, they only fill the small container halfway and still charge you for an extra. So lame. The fries are trash as well and they charge you $3.00 to add them to your $9 burger. This place is a joke. What a crap business model.
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November 2021 by T A.
$5 for a side of mediocre fries? Come on, man!!!! Indifferent staff can't be bothered to wipe down counters or put out napkins. Better choices abound.
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November 2021 by JemuelnleAnne M.
The burgers were good, the service was reasonable. Waitress was nice and the food was fast and hot. We discovered the juke boxes are just decor and steal your money. Lol so dont Make the same mistake
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November 2021 by Diane M.
We came here to take a break in between shopping. We love Johnny Rockets!. The burger and chicken sandwich were delicious. We sat at the counter so we could see the cook prepare the food. And I can tell you is that they did not pick their nose! They wore masks and gloves and constantly cleaned in between orders. Josh, Maria and Mercedes were very friendly. Stop by this joint for a quick bite and continue shopping. You'll love everything on their menu.
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November 2021 by Scott T.
Recently visited for lunch and it was by far the best Johnny Rockets. They were polite and the burger was amazing!
