-
August 2023 by F Cain
There are words one could use to describe the Coarse, Unpleasant, Nasty, Terrible, Snippy personalities who work here. None of them are polite.
-
May 2023 by Joey Morrison
I love their products, but PLEASE make sure you use the correct shipping address. I called immediately after placing my order when I found out my Apple Pay changed my current shipping address to my old address. Customer Service could not change my order to the correct address. They told me to contact the carrier. I created an account online and called UPS customer service, and they can't change the address until the order is delivered....Kiehl's at first would not refund me or reship my order. After talking with them for a while and wanting to speak to a manager, they refunded me (but told me only this one time). They really need to get a better policy or structure in place in case this happens. Other companies are able to change addresses or resolve, especially if you are diligent in contacting them immediately.
-
May 2023 by Dena Roach
I love Kiehl’s multi-corrector! Almost out. I never go without it!
-
March 2023 by Daryn Viser
I was blown away by the amazing service that MURPHY gave me at Kiehl’s Scottsdale!!! I came in with a plan to buy some of their products for the first time based on reviews I had read online and when I came in, he immediately asked what I was looking for and what I wanted from my face products. He was so helpful suggesting products for my 25-yr old skin and not only asked the right questions, but did the full service, testing my skin and certain products I wanted to try. When I asked questions, he listened to every detail and provided amazing feedback on what he thought would be best for my skin and his experiences with certain products. I have never felt so listened to when it came to personalized skincare and I would give him 100 stars if I could. He also sent me home with a few samples to try and insisted I come back if there were any issues with my purchases. I’ve always found it to be so inspiring when someone in the hospitality industry can make you feel right at home and Murphy is magic. For this reason I will continue to buy Kiehl’s products, especially at the Scottsdale location!
-
December 2022 by Kimberly Marie
I would give zero stars if that was an option. This location has the worse customer service and the only guy working was very rude not helpful. I walked up to the counter and they continued their conversation just staring at me.
-
December 2022 by Thomas Moffat
I shopped at Kiehl's the past 2 Holiday seasons and feel that the product's they sell are of good quality and they offer free gifts if you purchase a given dollar amount. This year I made 4 separate purchases and each purchase qualified for a free gift. Within 3 days I received several notices that all of my orders had shipped with a tracking #. The tracking link took me to the UPS site and they had not received that shipment for 2 of my orders and the other 2 they had no information. A few days later 2 orders showed up at UPS and those orders were delivered. One of my orders was missing the free gifts. My outstanding orders still had no tracking and they were now 4 days late. I called Kiehl's and asked about my free gifts and the 2 outstanding orders. After a considerable amount of time (on hold) I was told by the customer service agent that they were out of free gifts and the orders were being shipped by a different shipper. The agent didn't know who the shipper was and that my orders would be arriving late. I ask when I would be receiving my orders and was hung up on.To summarize, products good, shipping, tracking and customer service room for improvement. Also, don't count on getting a free gift.
-
September 2022 by Tim D
Kobe had amazing customer service. No pressure sales with knowledgable service was refreshing.
-
August 2022 by Max Grossman
The woman wasn’t very helpful when coming in to buy shampoo I’ve been using kiehls since I was a child, I entered the store no one was inside then a lady appeared from the back which was fine but when I started asking if they had anything I wanted in stock nothing was in stock for men only bars of soap which I probably would have purchased except for the strangest reply I got from the store clerk when I asked if I could order through the store to pick up shampoo she replied your better of just going to a Nordstrom or somewhere else… which is exactly what I did. Lush right below the store is eco friendly with their packaging and is against animal testing. Probably boycotting this kiehls till they get some new employees. Which is very sad since I love everything they sell.
-
March 2022 by Sarah C.
Staff didn't care about helping , two members of staff were present but just focused on the only other male customer, guess we didn't look like we could afford a Kiehls product.
-
February 2022 by A B.
Delightful products and beautiful store! Their skin care products are incredible and priced more to the high end. Their staff is not consistently welcoming, friendly and attentive unlike their flagship store in NYC.
-
December 2021 by Cansu Kaya
Isn’t it standard to offer samples and introduce products to every customer at Kiehl’s? Ladies at this store don’t give any samples ?? I’d rather order online.
-
December 2021 by Terry H.
I am relatively new to Kiehls and the store in Scottsdale is the only store that I will purchase my Kiehls products from. The customer service is excellent. I had questions regarding many of the products and how to use them. Fortunately, the first time that I called, I spoke to Anne. She was more than willing to take the time to answer all of my questions and she helped me place an order. Since then, I have called and placed other orders and what is most amazing, my orders arrive at my house within 48 hours. I am very satisfied with the customer service at this store.
-
September 2021 by PERSOP
The line of cosmetics is exceptional. Store personnel are highly professional and far above average.The advice is as important as the product. The results are truly natural looking.Smart company. Smart retailer. Because they possess a great deal of practical knowledge they are relaxed. That allows a sense of humor and not being taken with themselves.
-
August 2021 by J T.
As usual, and always an expectation, the Kiehl's staff is always stellar. Christopher was not only polite, friendly but helpful, he actually allowed me to open up and share some personal information due to his active listening. I have been a consumer of this product for many years, and will continue to be that client! Christopher for your advice on some new products you recommended. I will provide you with results when I return from my cruise! Au Revoir - JT
-
August 2021 by BA F
Love Khiel’s skin care products, but customer service at this store is below average. Better to buy online and have it shipped to your home, so you don’t have to deal with snobby associates.