-
December 2023 by Kristi
Haven't been before but cute, clothes and love the sweater I purchased!
-
November 2023 by Rebekah S
This store is amazing. The clothes are great quality. The staff is attentive and amazing. I had two very pleasant experiences here.
-
June 2023 by Gail Wise
Well supplied with all sizes. Lay-out is great.
-
June 2023 by Alli
Terrible customer service , won’t buy again from this store !
-
April 2023 by Fran Brady
One word -- cute!!! Okay two words -- super cute!!!
-
April 2023 by Rose Carr
Anisa was super helpful! I ordered two pairs of jeans online and neither fit just right. Anisa provided a creative solution that met my needs AND made sure I got a pair of jeans that fit me wonderfully. I am super impressed with Madewell’s alterations service also!! I am a short and curvy woman who struggles to find flattering denim. Thanks for helping me find a staple in my wardrobe and providing fabulous service that I’ll rave about forever!
-
April 2023 by Bill Lakie
My wife and I stopped in later one evening when we were stoked there was a Madewell store nearby. We wish we had the name of the lady helping us. She was super helpful and so friendly. We enjoyed making our purchase.
-
February 2023 by t zues
Buyer Beware! Do not attempt to return items and expect a refund.This company will come up with all kinds excuses so they do not have to return your money. Customer service is terrible for a company that appears legitimate in appearance, but is a shame when requesting a refund. posted (01/18/2023)
-
January 2023 by Robbin B.
Great Madewell location in Kierland Commons- Scottsdale. A nice well organized store with multiple size options in stock on the day after Christmas 2022.A busy shopping day but the employees were very friendly & helpful. My all time favorite open air shopping area- period!
-
December 2022 by Marilou Cielo
While I love the brand, the staff were unhelpful and not polite at all. I bought a pair of jeans that was supposedly on sale. I even asked one staff if it was on sale and I was told yes. I also checked on the checkout counter and I was told it was on final sale. When I was handed out the receipt, my mistake was I did not check it. I was apparently charged the wrong amount. So I called in the next day and I was told nope that style was not on sale. Then I checked online and it clearly said it is on sale and it did not say it was an online exclusive sale. So I called again and I told them I found it online and this time I was told I needed to come to the store so they can adjust it coz they cant do it on the phone. I went to the store and explained what I was told over the phone. But the staff insisted it is not on sale. I said I would have not bothered to come back if the person on the phone did not tell me to come over. This staff even discredited me saying that she asked and no one called earlier! Then she said ok we'll just adjust it as if she was doing me a favor. Handed me off the receipt without even saying anything.Is it because I don't look like most of your customers?
-
December 2022 by Marilou C.
While I love the brand, the staff were unhelpful and not polite at all. I bought a pair of jeans that was supposedly on sale. I even asked one staff if it was on sale and I was told yes. I also checked on the checkout counter and I was told it was on final sale. When I was handed out the receipt, my mistake was I did not check it. I was apparently charged the wrong amount. So I called in the next day and I was told nope that style was not on sale. Then I checked online and it clearly said it is on sale and it did not say it was an online exclusive sale. So I called again and I told them I found it online and this time I was told I needed to come to the store so they can adjust it coz they cant do it on the phone. I went to the store and explained what I was told over the phone. But the staff insisted it is not on sale. I said I would have not bothered to come back if the person on the phone did not tell me to come over. This staff even discredited me saying that she asked and no one called earlier! Then she said ok we'll just adjust it as if she was doing me a favor. Handed me off the receipt without even saying anything.Is it because I don't look like most of your customers?
-
April 2022 by Marcy B.
I hate shopping for jeans. My sister in law recommended Madewell and they did a fantastic job finding what I liked and even altered them while I waited.
-
February 2022 by Holly G.
My shopping experience began as pure frustration! I had been to 4 stores looking for jeans and none fit. I wanted to go to Madewell but my gps was sending me in circles - ugh Just as I was about to give up I saw the store. Regan was first to greet me and had 3 pair of jeans in hand in under 5 minutes that all fit! In addition she was kind enough to give her opinion as well as guide me on how to find my desired size and style online for future purchases. Thank you REGAN and thank you Madewell!
-
January 2022 by Cajka Piano
Too too expensive and nothing special
-
January 2022 by Annie Gottinger
Regan was so amazing and made buying my first pair of Madewell jeans amazing! Madewell at Kierland commons is the best!
