Somethings have improved and some have declined. The customer service has improved, over the last six months. The newer layout isn't easy to navigate. The skincare selection has declined, but that might not be their fault. Still, a decent experience.
Nice place for reasonable home items done food items and clothes (most of the time). Pleasant cashier's, not much help on the sales floor.
A lot of these bad reviews are based upon the mean old lady in the dressing room and I experienced her rudeness myself. Also their cashier wore PAJAMA to work one time I kid you not! Talk about standards for work environment.