-
May 2024 by Richard Kaiser
Jackson went above and beyond helping us trying to figure out how to make new cases for our kachina dolls out of plexiglass. He cut some pieces and then had to shave another 1/8 inch off and immediately went and did it while we waited. Then recommended some silicone glue.Great job and effort.
-
May 2024 by Johnny Chang
I never mind paying slightly higher prices at Ace vs the big home improvement stores because of the extra service. However, this Ace is not properly staffed. So much for helpful service at my new neighborhood hardware store. The manager Craig Walford acknowledged that he is severely understaffed. I'll try my luck at Home Depot or Lowe's, sorry Paul you lost my business two weeks after moving in down the street.
-
May 2024 by Anne Marie Reed
Christo is a gem! Very helpful! The kind of person I have always appreciated at Ace! The person at register, Reggie, was awful. Lacks basic customer service skills. Didn’t acknowledge me in line while socially talking to someone else, didn’t say hello, didn’t say thank you. Just said “here you go” with my receipt. Reggie yapped her gum the whole time and laughed inappropriately as if to mock me, a long time customer at Ace stores. Come on Ace, you can do better than Reggie!
-
May 2024 by Collyer Ekholm
Paul's always has someone with lots of experience who can help me find a nut and bolt to replace the ones that have fallen off my loom. Only place that has ever asked if a nut and bolt could be metric because the machine was made in Sweden.
-
May 2024 by Marta Brandt
This store is amazing and Michael went out of his way to help me to secure the screen door to the top of my car. I would not have been able to do this on my own, he came up with the idea, got the cardboard and tape, made sure I can drive back with it.By the way if you need to get your screen door replaced - order it there. I followed the advice from my handyman and could not be happier - highly recommend. Thank you, All!
-
April 2024 by Scott R
Great place..
-
April 2024 by That Guy In the Desert
Do you know what I love about this place? It's like a time machine - 1953. As soon as you step through the doors, you're warmly greeted and someone asks you what they can help you find. It seems like that kind of care and customer service exists only in black and what films.The store offers good selection, fair prices, and plenty of help to make sure you get what you need. I think I have patronized all the departments at this store, and I have always come away with exactly what I have needed.About 35 years ago I received a set of Craftsman socket wrenches as a gift. They have seen much use over the years. Now, Craftsman tools have a lifetime warranty. And, Ace Hardware is a Craftsman retailer. Well, my son was taking his truck apart and, with the use of a cheater bar, he shattered the teeth of the 3/8" ratchet drive. I took it up to Ace and showed them the destroyed tool. I asked, "Do you want to know what happened?"The bloke replied, "Oh, I'm curious, but what's important here is getting you your replacement."Then we went to the Craftsman tool section where we found my free replacement.Then I told the chap, "My son used a cheater bar on this thing."The man replied, "Yup, nine times out of 10, that's why these things get replaced. And if your son breaks this one, we'll replace it again. But maybe he should be using a 1/2" drive."That was good advice, as well as a friendly jab.
-
January 2024 by Andy Demetriou
Cassidy was rude and lazy. Was not helpful pointing me in the direction of what I needed. When I went to check out, I presented the tag where I listed the per foot price and number of feet I was purchasing. When was asked to input my credit card, I noticed the price was double. I asked why she wasn’t following the tag I supplied, she said Litsey (sp) the manager on duty told her otherwise. Cassidy didn’t ask her manager to double check, or help figure out the discrepancy.. I was forced to go back and take a photo of the price. When I showed her, no comment, no apology.. customer service was poor.
-
December 2023 by Brian T.
My favorite hardware store for looking for unique items. The store seems to carry inventory used by the local home builders. The big box stores carry generic inventory which is great if you need a 2" x 4". I was looking for a specific cap screw. They have a super wide selection of screws, nuts, bolts and little hardware pieces you can't find elsewhere. The sales cleck came by to help me out since they have such a wide selection of screws in different materials and colors. She even assembled my bracket with the screws. They have great customer service.
-
November 2023 by Paul McFarling
Been shopping here for years. I ride a motorcycle (as was evident by the helmet in my hand). Apparently they think a frequent customer is now a thief and told me to leave my backpack with them. Absolutely not. I don’t patronize establishments that believe I’m going to steal from them. Furthermore If you don’t trust me, with all the security cameras and personnel doing loss prevention to shop. Why on earth would I trust your random employee with the extremely valuable contents of my backpack with zero supervision. Went to Home Depot without issue and got the item cheaper. I prefer to shop local but not at the expense of being treated like a criminal. Won’t be back.
-
October 2023 by Gary W.
Stopped in after work today (Sunday...10/15/2023) as Home Depot was no help. First I was happy to see they were open till 6:00 on a Sunday. I walked in and was Greeted by Mark.....I explained about the small screws that I needed......he looked at it and called back for another employee (also named Mark) to meet be back by the aisle with screws, bolts, etc......I met the second Mark there who, within 2 minutes, found exactly what I needed. These two guys were (are) awesome!
-
September 2023 by Teresa B
Ace is definitely the place that this girl shops. The other two big chains do not have near the customer service that Ace has. Everyone I’ve ever worked with there has been very helpful, but honestly I try to go Monday, Tuesday or Wednesday. Those are the days that Kris is there. He has unbelievable knowledge and has been a lifesaver for me a couple of times. They are lucky to have him.
-
September 2023 by Eric Allen
Had what I needed and helped me find it. I don't mind paying a little extra for personal service. Mr. McAllen and Mr. Steele were both very helpful.
-
June 2023 by Shelby Rowley
We really love this place. We go a few times a month and always have a great experience. The employees are awesome and very helpful. And always so kind to our dog Zoe!
-
April 2023 by Allison M
I was in such a bind and needed a key programed for my car. Celsi went above and beyond to make sure that the problem was something that she could help me with, and was so kind and through throughout the process. Give this girl a raise! Can't thank her enough.
