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September 2023 by Bianca R.
This pharmacy is literally unreachable. They never answer the phones during business hours and their online app doesn't work (staff is aware of this too), so your only shot at getting in touch with them is going in person, which is really inconvenient, especially when you get there only to find out your prescription isn't ready. The pharmacy staff unfortunately has no sense of urgency so there's always a long wait to pick up prescriptions. This is the most dysfunctional pharmacy I've ever seen and sadly I'll have to move my prescriptions elsewhere.
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August 2023 by Natalie Good
Very rude, the staff is very discriminatory. Treats people like they are drug attics or act very judgemental.
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August 2023 by Steve Surkis
The customer service here is absolutely amazing. Every time without fail. I wish that I switched to this (Hayden and Chaparral) Safeway Pharmacy years ago.
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April 2023 by Jeff Dur
Very nice staff, never had any issue whatsoever over the 3 years I've been coming here. Great job!
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April 2023 by Cheryl W
Very bizarre staff here . They are very socially awkward , short rude answers with any questions you might have over medication. They have been like this for awhile now & so glad to get rid of them . They do not answer their phone for doctors to call back . NONE of the employees at the pharmacy should be in customer service .. they should never be around any people . It’s very bad ! Stay away if you can . You will be extra stressed .
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January 2023 by Cj M
Racist staff and the worst pharmacy experience I have ever had. They didn’t even have the courtesy to apologize waiting an entire hour for them to tell me they couldn’t do anything and then not even calling me when it was ready. I got in my car and had a mental breakdown because of how poorly I was treated. Never coming here again. As someone who works in the medical field, this is shocking and eye opening. Never go here!!!
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December 2022 by Claudia J.
Racist staff and the worst experience at a pharmacy I have ever had. I cried on my way out the store due to how poorly I was treated, they made me wait an hour for my fill, even though they had all morning to do it, I waited HOURS after my doc called it in to be considerate. I mean I came in in the afternoon and had to wait and hour just to be told they couldn't do anything about it. I was promised I would get a call when it was ready. I called an hour before the pharmacy closed because NO ONE CALLED ME. And I was told it was ready. When I voiced my experience to the man on the phone I was dismissed, he scoffed everything I said off, I didn't even get an apology. Maybe if I was white I would've gotten treated differently because guess what?? I was the only minority waiting. Everyone else was ready. Never go here, they like their patients to stay white based. Never going here again. 0/10
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November 2022 by Katherine Bates
Awesome staff! Very professional and will do everything they can to help!
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October 2022 by Emma L
I’m still waiting for over 1.5 h for a simple refill! The pharmacist and old tech is extremely rude and unprofessional!You should not be treated with disrespect if you have a foreign accent or you are person of color at the pharmacy!I’m going to contact board of pharmacy and safeway head office about my visit today.
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August 2022 by Joshua U.
Yelp asked, "did you recently try Safeway?" yes yelp, I did "recently try Safeway" and it was satisfactory.
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July 2022 by Cynthia N.
My family and I have been happily shopping at this Safeway for over 15 years. Unfortunately, I no longer feel safe or comfortable shopping at this location after the discrimination and poor customer service I was meet with after today's visit. In attempting to purchase a birthday card, a gift card, and a bottle of wine, a cashier by the name of Donna Jean intensively interrogated me, accused me of potential identify fraud, threatened me with police action, publicly patronized and humiliated me, and demanded I confirm my identity to make a purchase. No else at this store was treated in this manner and after speaking with the manager, they also agreed that the employee had acted inappropriately.
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June 2022 by Treya D.
Wish i would give less stars... terrible service, the store was not well stocked, and the manager of this establishment was rude and doesn't know how to speak to customers. Never in my life have i experienced such terrible customer service! You guys need to do better
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April 2022 by Sierra M.
Initially intended to write a bad review about a situation that happened today and instead decided to compliment the person who was genuinely working to resolve it. Been a loyal weekly shopper with Safeway for years now and after a bad experience with customer service, I resolved to permanently switch my business elsewhere. Monica was not involved in the original dispute but took the time to apologize for it and make sure I was taken care of. Solely because of her, I will be giving Safeway another chance. She deserves a raise for her excellent customer service skills and the obvious care she puts into her position.
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March 2022 by Kylee T.
Love this safeway but please bring back grocery dividers! Long overdue. Staff is very pleasant, they have a great selection and beautiful flower section.
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March 2022 by Dora B.
I have always had very positive experiences here. All of their team/every single pharmacist is caring and kind. They've had different teams being severely understaffed (just like everyone else) and have remained polite and provided me with great service. Some of these reviews make me sad. We should all have compassion for one another and understand that these are also just people doing their best too. I would recommend this pharmacy for sure.
