Wells Fargo Bank is praised for its friendly and professional staff who listen carefully and make customers feel cared about. Customers appreciate the efficiency of appointments and the personal attention provided, including follow-up calls from the branch manager. The staff is described as super friendly, checking on customers while waiting and ensuring questions and issues are resolved. The branch values personal relationships with customers, which is highly regarded. However, some concerns include limited accessibility to parking, likely due to management, and the bank's Saturday closures, which make it difficult for working people to visit. Overall, the experience at this branch is positive, highlighting good customer service and a caring atmosphere.
The teller Amber has an attitude problem. You guys should stick her at a branch in Glendale or South Phoenix. I reported her to corporate I'm going to report her to a manager as well.
January 2026
Very rude teller, had to threaten to close my account to talk to a banker. manager over the tellers wouldn't even get out of her chair to help. Branch manager was very helpful once I got to him.
February 2025
We had an appointment with Samantha and she was great. Professional, kind, listened well. She really cared about why we were there and made sure any issues or questions we had were resolved.
