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“I recently moved here permanently, and I can honestly say that this is a busy branch, but the employees are efficient and courteous. I love this credit union! I have lived in Asia, Europe, Hawaii, California and now AZ, and NFCU has consistently made me feel valued and comfortable.
I have transitioned almost my entire family to NFCU, because of the ease of use.
Once, I even applied for and received a car loan over the telephone, while en route from a different financial institution to a car dealership, and by the time I drove the three miles to the dealer, I had been approved for the financing. #bestbankever.”
9AM - 5PM
25 AZ-92, Sierra Vista
Banks
“This bank actually opens until 2pm on Saturday!! Extremely important to everyone in Tombstone. I speak for the entire town. Thank you for opening until 2pm on Saturday!! You are appreciated!! Now please please open another branch in Tombstone. Lol. Long shot but had to try.”
“I went in to open a checking account and had the most wonderful experience. The customer service far exceeded my expectations. The team member that I worked with,Susan, was so kind, courteous and professional. She made the process seamless. I can not recommend this branch enough.”
“Everyone at Chase in Sierra Vista are so nice. They know my name and always say Hello and Goodbye. I get the best rates on banking fees and interest. Keep up the Great Job!!”
“I like this branch!!I always get treated well.The other day, a young man named Torren assisted me. Very good customer service. Very efficient. He's is an asset to the institution.PS, I hope the right people see this. Because I only do do Google reviews.Good job Torren!!!!!”
“Just went through the drive-thru to make a deposit and payment. The ladies working that area were very friendly and upbeat. Much appreciated on the positive attitudes!”
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“Disclaimer: I do not speak for American Southwest Credit Union (ASCU), and these words are entirely my own.
I’ve been a member of ASCU for over 30 years and was employed there until nearly a decade ago. After reading some of the negative reviews, I felt compelled to share my perspective.
Many of the complaints I’ve seen on Google reviews seem to come from misunderstandings about basic personal finance, with blame unfairly placed on employees. The truth is, your money is your responsibility. The employees at ASCU go above and beyond to assist members, but they can’t fix issues if you don’t keep your account information updated or fail to communicate with them.
If a manager tells you that you need a routing number (not your account number), or that your account was frozen due to lack of contact, that’s not incompetence — it’s standard procedure to protect your account.
During my time both as a member and employee, I saw firsthand how much ASCU staff genuinely care about helping people achieve their financial goals. I learned so much from my co-workers and the members I interacted with. Their support has had a lasting impact on my own financial well-being.
ASCU is a great credit union, and I’ll always appreciate the people behind it.”