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April 2023 by Patches O’Nassis
Good to know they let their drivers drop the package off anywhere. Third time I haven't received a package of perishables food. It was delivered to the wrong house. Not to my neighbor but 1 mile or more away. ???
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January 2023 by Gabriel Staples
Failed to deliver my package 3x in a row:-4 stars for failing to deliver my package 3x in a row, even after I called the headquarters twice to ensure they had my correct address, phone number, and exact directions to my neighborhood (it's a new subdivision) from the highway.+1 star (5-4+1 = 2 stars) because they called me at the end of the day after the 3rd failure and I was at least able to go pick it up myself.The problem appears to be due to software tech debt: semi-broken software doing things which cause my package to keep getting on the wrong truck destined for the wrong address.
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December 2022 by Steven Million
Type security helpful people
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October 2021 by Betty B.
Deserves 0 stars. Drivers refuse to deliver a package based on what they THINK is bull crap. I paid for a service and I expect that service. I will be contacting the corporate office. Charges should be filed for theft of property. Driver should not make the decision after I verified the address for them. I am moving but I still have things at the house. I refuse to use this service again.
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July 2021 by Marissa M.
Caveat- This is for the Ground station at 4400 Industry Dr. I ordered a generator & sadly they picked FedEx to ship it. Hands down THE worst delivery service! Typically I get notifications about where the package is, but not this time. I tried tracking through Amazon & it never said it was out for delivery. Sure enough they try to deliver two days in a row while I'm at work. Can't get the app to work, the website is down, you can't reach a human at the 1-800 number, and no one answers the phone at this location & ignores messages you are required to leave. I had to drive across town just to get a person to make me stand at the outer gate, then told to come back later. The only saving grace is Michelle & Alma.
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May 2021 by David Sullivan
Not good. The local drivers are helping the profilers outside single out the homeless and stalking them.
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May 2021 by Kimberly Sims
Dismissive staff member tried to tell us we were at the wrong location. Once they checked they found out we were right.
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May 2021 by Ed and Julie Schenck
Good service and good people. Very dependable and careful with the packages.
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May 2021 by Craig T.
This waste of a space company took my package submerged my entire package in water and then decided to repackage relabel and still deliver the contents to my customer. Then had the nerve to send me a check for 100 dollars for an item that was sold for over 700 on e bay. A disgusting company and I would never do business with them again.
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June 2020 by Diane Perez-Lalic
I was very grateful for Alma that works at Fed Ex at 4400 Industry drive. Sierra Vista.She was very helpful and got my package delivered to me! I would give her a 10 !!I called 800 number and they were not to helpful!! All I got was run around!!
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June 2020 by jan s
Very helpful when I wasn't home to receive a package . Even carried it to my car for me
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June 2020 by Dori Richard
I havent received my packages today at all.Where is my packages?
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June 2019 by Jon Mestdagh
Be sure to call. URL states that its open 24hrs. Not so.
