“Since we moved to SCW almost three years ago, this has been our go to hardware store. I am willing to pay slightly more to a small business and locally owned store, purchasing goods and services from people who care about repeat customers than to deal with the Home Depot or Lowes. Always treated with kindness from the moment we walk in. Great family owned business. Highly recommended.”
“All of the people at our Sun City West True Value are caring, considerate and very helpful people! Today I brought in the base of a vacuum that I could not figure out how to open. Mike in service, took the time and opened it for me. He also cleaned out what was stuck. He then took the time to show me how easy it was to do, so that I could do it myself the next time I needed to clean it out! Thanks again Mike!!!”
“Very knowledgeable staff, and they have a HUGE assortment of all kinds of nuts and bolts. Anytime I need fasteners I go there. Don't expect warm and fuzzy, but they know their stuff.”
“Wow, what a great experience fast service.Only took a few minutes to order.And have them mix the paint in and out in less than ten minutes. Oh and another thing - they sell pink by the quart. Take the one gallon price and divide by 4.”
“Took an introduction welding class here and Nate was absolutely an amazing instructor. Made the class fun, answered all my questions, got me very comfortable with my machine. Would recommend highly. Thanks Nate!”
“Lots of mobile home specific parts but not the part I needed. However, the staff went above and beyond in an effort to help me. One employee showed my pictures of repairs he did on his own home, explained the steps he took and told me where to buy the project materials. I ended up modifying his process to meet the parameters of my project and resolved the issue with my roof.”
“The people that work here are really knowledgeable and they’re more than willing to do whatever they can to help you out. I like this store. I’ve been coming here for 11 years and I will continue to do so.”
“Daniel the store manager and Mrs Dominique are a blessing ? for your company. Professional, attentive, greet every customer that walks in, answered all of my questions. See you folks next time. This is now my favorite HF store. Avondale location store has gone done hill fast in the last few years. I will make the extra long distance drive to Surprise location to do business with Mr. Daniel and Dominique.”
“We were greeted at the door coming in explain our situation and take care of right away and I’ve been coming there for six years for all my plumbing needs screen needs bolts and nuts and you name it and advice on best weed killer. Great customer service and great employees. Everybody really friendly no question is d****”
“I purchased a part fro my washer today from Hunter at your Appliance Parts Co. store located at 1595 N. 113th Ave 85392. Hunter made sure I purchased the correct part and also helped me find another part I needed that was no longer available by finding one on ebay. I have very seldom gotten this great of service. Hunter was friendly, extremely knowledgeable, communicated well, and all with a great smile. You are fortunate to have such a great employee. Bruce Harte”
“There is a great bunch of guys working at Winwater. They helped me out with some 18" HDPE pipe and fittings for a driveway culvert. I highly recommend them for their great customer service.”
“Not only does Dunn Edwards sell the best paint, their Surprise, AZ location goes above and beyond with their customer service. My husband, a painter, was a lifelong customer for over 50 years in San Diego, CA and AZ. I wanted to tie his loyalty to Dunn Edwards into his Celebration of Life last year. I made the unusual request for empty paint cans with labels that would be the centerpieces on each table. The staff did a perfect job with the cans and then the florist added tropical blooms to represent his Guam heritage. Family and friends loved the arrangements and totally made both connections. Thank you Dunn Edwards for adding this special touch to his celebration. Alejandro was extremely helpful, caring and supportive, along with the rest of the team. Thank you Dunn EdwardsSurprise! With appreciation and gratitude, Michele”
“They were great! Super helpful in store and at pickup! Had great stuff in store too. When we got home we realized we were over charged and once I called they immediatly made it right! We’ll definitely be back!”
“Staff are very friendly and professional. I was helped by chase who was pushing a huge cart but he still stopped and asked me if I need help. He took the time to answer my questions and helping me find what I needed. Was a great service”
“wow this place is amazing i honestly didnt expect to find this kind of energy in a small town hardware store. the staff actually know what theyre talking about and they dont just point you to an aisle they walk you over and explain stuff. i needed some weird specialized part for my sprinkler and the guy spent 10 minutes digging through drawers to find something that would work. prices were fair too i didnt feel like i was getting ripped off which happens a lot at the big box stores. the whole place is clean and organized but in a way that feels honest not like a showroom. i will definitely drive the extra 20 minutes to come here next time.”
“Very personable and friendly staff. They had what I was looking for. They also said they carry as many things for the older Sun City homes as they can find. Very good to know!”
“Great service. They always have what I need. The employees always know where everything is which is great for not getting overwhelmed with the amount of stuff they actually have.”
“I recently had the pleasure of working with Carlos and the team at Fortiline, and the experience was outstanding from start to finish. Carlos was incredibly knowledgeable, professional, and attentive — he made sure every detail was handled smoothly and went above and beyond to ensure I had exactly what I needed. The whole Fortiline team was great — friendly, easy to work with, and provided amazing customer service from start to finish. It’s clear they care about their customers and take pride in what they do. Highly recommend Carlos and everyone at Fortiline Waterworks!”
“In the process of replacing the pull out spray hose on my Blanco kitchen faucet, I needed to replace the fiber washer seal at the connection under the sink. After stopping at a number of places to locate the needed part, Paul at Standard Plumbing Supply in Peoria, was extremely helpful yesterday working through my problem. They were out of stock on the actual item I needed but he came up with an alternative solution using a thick rubber washer which solved my problem. None of the other 3 or 4 places I had stopped at offered any potential solutions. The part was only a 50 cent item but Paul's dedication to helping me was priceless.”
“I would like to share my experiences with this store and its manager. I had window screens made and problems with arose. Each step of the way they demonstrated patience and calm understanding. Finally today problem solved. I feel the employees and especially the manager went far beyond in efforts to find the solution. So rare today, THANK YOU!”
“My service in this store from the lady in the front cashier down to the 3 guys in the key dept., were very professional, nice, & along with being knowledgeable about what I needed. This is my store & will be back!!!!”
“Manny is the boss when it comes to getting you the right equipment and supplies for a perfect job competition every time... 20yrs and he's still the best in town... ⭐⭐⭐⭐⭐”
“Always able to find parts and materials needed for work. Luckily if this location doesn’t have it in stock they can usually find it at a nearby location.”
“It's dark and dangerous most nights out there in the rails. I know that we can count on Ken and Jason to come through for us and light up any situation. I recently met with Jason and he didn't hesitate to offer me solutions not excuses. I appreciate his professionalism and hope to keep getting quality safety tools from Rail-Tek.”
“I have always had pleasant interactions at this store. Today was another wonderful experience. I had the pleasure of working with Mark White at store 0453 on Peoria and 92 ave. I was having issues with a painting job, and he not only gave me great advice, but showed me some paints on sale that would work for me. While he was helping me, another gentleman pointed to him and told me that he's really good.Another great experience at the store !”
“My husband and I recently decided to repaint our living room, and finding the right color was not easy. The moment I walked into Dunn Edwards, Angelina helped me right away. She took the time to look through colors with me and helped me pick out countless samples. Each time I came back, she was there guiding me and helping me narrow down what I was looking for. The other day I finally found a color I liked, but I needed it a little darker. Angelina immediately said, “We can make your paint however you want,” and helped me adjust it until it was exactly what I had in mind. I can’t thank her enough for putting up with my countless samples and visits, and she never once made me feel like I was being annoying. She was patient, knowledgeable, and truly on point. I will definitely be coming back to her for help with future projects in my home.”
“I was asked if I needed help from Ryan with the Pro Desk , I showed him what I was looking for to help keep my cover on my pickup during windy weather. He explained that the clips I needed were only available on line. Then he asked me if I had running boards on the truck? Yes I do I told him. He proceeded to sell clamps that ratchet. Freaking Genius!!! What a great idea and it saved me money. Thanks again Ryan, it was a pleasure meeting you and also the girl that was at the register when we paid could not have been nicer if she tried. She and Ryan are natural great people. Thanks and we will be back. Rich Estes Surprise Arizona”
“I have purchased so much of my garden material from this location fencing, miscellaneous tools, yard/garden items, sulfur to reduce the pH of the soil for the garden. The employees have been so wonderful and helpful. I was in earlier today joking around with a person I thought was another customer had no idea it was the owner. It was great to meet you. thanks much for that dollar deal And you have no idea how much of an urge I had to just go get a cart and see if you were serious by filling that cart. Dollar 💵 deals the only thing that I thought about coming back for is the chain in Clarence the yellow and galvanized and I might come back tomorrow and inquire.”
“I went in and was having a hard time finding some velcro. I asked for help and a wonderful lady named Tanya helped me, when I approached her she was dancing, smiling and definitely a delight to see, she wasn't even clocked in yet and still helped me. If only their was more people in this world like her. thanks again Tanya stay groovy!!!”
“Had a problem with a product that I purchased. Went in to the store and the manager Brandon resolved the situation immediately and to my satisfaction!!! He is an asset to your store and company!!!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.