“Diamond Kitchen and Bath provided an exceptional experience from start to finish. A special thank you to James and Micah, the designers, for their professionalism and expertise. They guided me through every step, turning my lack of knowledge about cabinets into confidence in my decisions. I also want to give a big thanks to Ben and Rene at the warehouse, who were incredibly helpful when I was picking up the cabinets. Their assistance made the pickup process smooth and hassle-free. I’m grateful for the outstanding service from the entire team. Highly recommend!”
“Love my new kitchen & laundry room but there were hiccups along the way.Started working with one designer and after many, many months of planning and tweaking the design I go in one day and she is gone. Travis took over. He had lots of good insight and tips. The order went well. Things progressed as scheduled. Delivery was great. Everything was unboxed so I could examine each piece before it was moved into the house. Installation went smoothly. Greg did a beautiful job. He even had to build one special cabinet on-site. The finally day of installation I was not able to be in attendance & that’s when Hiccup #1 happened. When I returned home, although the installation was “done” some trim pieces were missing. This is also when I realized the upper kitchen cabinets only had one shelf. I assumed there would be two as all my life my kitchens had two shelves! I called Travis to schedule someone to come finish the trim and to order additional shelves (this is October).Next a guy came to measure for countertops. He too was prompt, efficient and appeared to do a good job. Then was the counter install. Hiccup #2. This is a quartz countertop, one of their most expensive options. The install guys were nice and did a good job but the seam where the two pieces were joined was in a very noticeable place. It still makes me frown every time I see it. (I realize the installers did not choose where the seam was located. Someone at Marfam, the fabricators, made that poor decision. In the future I will know to question where the seam will be.) Also, they could have done a better job caulking.It’s now November & I’m waiting to hear from Travis about the cost of the extra shelves and when someone is going to come finish the trim. Call the office. He doesn’t know yet. December rolls around. I call again. He’s waiting to hear back from the cabinet builders & he’ll get the trim fix scheduled right away. Meanwhile I can’t put things away in the kitchen because I need the shelves. A week or so later the shelves are ordered at last. The shelves arrive end of January /beginning of February. Hiccup #3 Shelf clips are included with the shelves but they are a different type. They are thicker than the others so the shelves are now too wide to fit. I call Travis to get different clips & to ask if anyone is ever going to come to fix the trim. Hiccup #4. Apparently there was a mixup and it never got on anyone’s schedule. I will say, it now got quickly scheduled. Today Junior came to finish the trim. He was a dream. Did everything I asked, was cheerful and even creative when figuring out a fix for one of the cabinets.In conclusion, the cabinets are beautiful, the countertop is beautiful (if you look past the poorly located seam), everyone was nice and easy to work with. I’d only say that the following through on some things was slow. After spending $45,000 I expected better.Would I use Diamond Kitchen & Bath again? Yes, I would. I’d just be on top of their follow through more.”
“Very reasonable. The cashier was very nice and gave me a tire pressure gauge because I wasn't sure of the price so he threw it in with my purchase. Sometimes they have an item in abundance,i.e..flooring. other visits it might be swamp coolers.”
“Always friendly, helpful, clean. And, don't miss the Parking Lot sales here during snowbird season! This weekend parking lot sale was great - as usual! They do a remarkable job organizing it and the deals are fantastic! Support this local friendly store.”
“Gail in appliances made this outing the "Best it could be". We came in "dreading"appliance shopping. Gail came over and offered her assistance. She was amazing. We left within an hour with a kitchen full of appliances (gas stove/oven, refrigerator, above range microwave). The next day everything was installed and ready to go! Thanks Gail for wonderful, knowledgeable, professional assistance. Great Day!”
“The team at Lowe's is AMAZING!
Taylor especially shines!
She was our personal guide to everything we needed for our home improvement projects.
She helped us pick out our kitchen counter, sink, trim....etc.
Taylor is knowledgeable, professional, and a dilightful young lady!
Melinda is also a great employee, friendly, and very helpful!”
“Michael is such an expert in customer service. He truly goes above and beyond! I always see him mixing paint so diligently and efficiently. He directed me to everything I needed to find and was super friendly about it! I had such a pleasant shopping experience with him and I'll be sure to come back to this Home Depot for my paint needs. We need more workers like him in the world.”
“Well I went into the store looking for a small amount of white PVC pipe. They did not have it but not only they go through the links just to make sure they didn't have it but they also found me another product (black 3" pvc) that will work just as good. See you right now I'm building a custom speaker box and thanks to the gentleman at the store for helping me find well I didn't know that I needed LOL I am able to finish it tonight. Thank you Home Depot thank you for the employees and staff that you guys have there's a reason why I've been going to you guys for over 30 years and I will continue to go and see your company till the day I die. You guys are awesome!!!!”
“Super friendly staff.. Very clean store.. Nice items to consider.. Most importantly super friendly staff.. Chris / Quinstin and Donnia are the best.. Thank you Chris for all of the help loading and unloading and just being a great guy..”
“Had an online order that was pending van item the store had in stock but none of the employees could find the pick up desk assistant ( Dmarcus) was there with me helping find it asap and I had to make a change to my order he again was johnny on the spot helping me out. Idk if you get this kid but you where awesome keep up the good work you made my experience with leaving a comment”
“Great store associates, very helpful and pleasant. The store had almost everything I was looking for and I ended up purchasing additional items I found while shopping there.”
“Always has friendly employees. Pretty well stocked. This particular visit, Nettie at Pro desk remembers us, always informs us if Pro is having sales or upcoming events, which is really cool. Also, Andrew was so super helpful and sweet to get us two storage bins and extra lids from up on a very top shelf, never complained, he is the one to see them up there and offered to get them, way cool and provided great customer service.”
“Went there and found clearance plants. I mean honest to goodness healthy plants on clearance. Bought 6 lantana, 2 grasses, a couple succulents, and 3 Tacoma's. Half price and worth the Trip.”
“This review is long overdue but well deserved. I stopped in looking for gardening supplies and had a hard time finding a few select items. I was approached by Bethany, who took a personal interest and walked me through the store heloing me Select the best possible choices for my garden project. She's a wonderful resource, and your store is lucky to have her. It is also beautifully staged in well stocked”
“Sully was amazing we came in trying to find screws to mount our tv up on a wall and he was super funny, very knowledgeable, and exceptional customer service and helped us find the right screws.”
“I had a fantastic experience at the Home Depot in Surprise! The staff was incredibly helpful and friendly, offering guidance and advice on my project. The store was clean, well-organized, and fully stocked with everything I needed. I especially appreciated how easy it was to find items and how quickly I was able to get assistance when I had questions. This location goes above and beyond to ensure customer satisfaction. I highly recommend this Home Depot for anyone needing quality tools, materials, and excellent service!”
“Walked for the first time and within seconds I was greeted by Dennis. He asked great questions and helped me find what I needed. He walked me tothe doors I was looking for, showed me all the colors and talked me through some differences. Super painless and got a great price! Great people there. Will be back”
“This is a very busy store. Their selection is good, their customer service is so, so. But in the end, I found what I needed and was satisfied. I would have rated this Home Depot 5 stars if I had a good customer service experience, but mine was not so stellar.”
“Big home Depot shopper. One thing I cannot stand when I'm working and I need something I jump online go to home Depot.com look they say they have it so then I go to the store but they don't carry it they don't have it it's not true it's a lie they want you to order it online. I highly disagree with that if you have it online you should have it in your store. If I look at it on your shopping list online I should be able to go to the store and grab it not wait two weeks for it to get delivered to me.”
“Stopped by the store a few days ago and a very friendly worker named Alycia helped me find the item I needed, the location isn't the best but the workers are”
“Quickly found what we needed and did self checkout. No issues and didn't speak to any associates. UPDATE We have bought an evaporative Cooler and Refrigerator since the first review and it remains unchanged.”
“Mike and Sean in the paint department are absolutely rad and provide the best customer service & help~assistance. I had to get a few gallons of paint to redo some rooms and it was a total worry free and easy process. Highly recommend this store and always has good in-stock inventory true to their webpage.”
“This is the best Home Depot. I am part of a huge company in AZ and I handle all purchases. I bought the wrong lg stacked washer and dryer online 30+ days ago and you are supposed to let them know about any problems writhing 48 hours. So when my team finally began our utility room build they let me know I got a gas powered not electric. After a good call with Home Depot customer service rep. She let me know the stores manager would accept this return for fair trade meaning we needed to buy the same model but electric. AMAZING I was so relieved. You guys are the best thank you so much for your help. Could not have done it without your support and understanding.”
“They will hung up the phone calll when u have a question within 3 seconds; when they notice u have an accent or who knows why. Tried calling the second time and maybe he hung up the moment he picked up the phone and gave me no time to explainmyselfbetter. Strange they get my 5 or more stars if it were possible when I pay my items with cashiers. The store in 99th Ave in Glendale, Arizona maybe need a person with good customer service picking up the phone calls some of us drive from the other side of town to shop there so a little kindness would be appreciated.”
“Kathy was right there greeting me when I walked in. She helped me with kindness and courtesy in nuts and bolts ☺️. She Even got me the name, phone number, and directions on how to get to a place that could help me with more.”