Home Improvements in Glendale, AZ

“This is the 2nd we’ve gone with Diamond for a kitchen remodel.
Working with Andrew was such an easy, pleasant experience even though we reached out to him a zillion times for various things! He was so very patient.

The entire process was so smooth. I love how they communicated every step of the way. Each team that has come out to do their part was professional, informative, and punctual! Thank you!

Overall, we’re very happy with our new kitchen cabinets and countertops.”

“Well I went into the store looking for a small amount of white PVC pipe. They did not have it but not only they go through the links just to make sure they didn't have it but they also found me another product (black 3" pvc) that will work just as good. See you right now I'm building a custom speaker box and thanks to the gentleman at the store for helping me find well I didn't know that I needed LOL I am able to finish it tonight. Thank you Home Depot thank you for the employees and staff that you guys have there's a reason why I've been going to you guys for over 30 years and I will continue to go and see your company till the day I die. You guys are awesome!!!!”

“3.28.25 @7pm
The lady at the front desk was very friendly and helpful.
Then we ran into Steven and helped load the concrete to our flatbed. Guys at the register were so polite. We paid and went to our vehicle and ran into Steven, again. He helped us load the concrete in our vehicle and was such a professional and friendly. Definitely one of the best experiences I've had here.”

“Reggie and Sean are the best. We came in for flooring and they gave us amazing customer service. They were both very patient with us and helped us the entire way.”

“Outstanding Service and Truly Proactive Customer Care

I recently purchased two toilets and installation services through Lowe's. One installation was completed successfully, but the second project became complicated when it was discovered that the toilet required a 10-inch rough-in rather than the 12-inch model that had been purchased.

The plumbing contractor removed the incorrect toilet and returned it to Lowe's, which resulted in a refund for the toilet itself. However, there was understandable confusion regarding the installation charge that was no longer needed.

Here's what impressed me: before I even had to follow up, a Lowe's associate contacted me.

She reviewed the entire order history, clarified what had happened, confirmed that the installation refund was being addressed, and made sure there was no confusion regarding my replacement purchase and upcoming installation.

As someone with a busy schedule, this level of proactive customer service was priceless. Most companies wait for customers to call back repeatedly. Lowe's did the opposite. They reached out first, took ownership of the situation, and ensured everything was handled correctly.

I especially want to recognize the associate who called me. She was knowledgeable, professional, patient, and genuinely invested in making sure I had a positive experience. If Lowe's can identify her based on my order history, she deserves recognition for an outstanding job.

More importantly, I want to recognize Lowe's as an organization for empowering employees to provide this type of service. Large home improvement projects can involve multiple vendors, contractors, deliveries, returns, and refunds. The fact that Lowe's took the initiative to contact me and verify all the details demonstrates a level of accountability that is becoming increasingly rare.

If I were shopping for a home improvement retailer and came across a review like this, it would absolutely influence my decision. Products can be purchased anywhere. What earns customer loyalty is knowing that when something becomes complicated, a company will step up, take ownership, and make it right.

Lowe's earned my trust through this experience, and I greatly appreciate both the employee who helped me and the organization's commitment to customer care.”

“Keegan over in the blinds section was very helpful and got my blinds cut down to size for my window opening! He was professional and soon as I rolled into that area @ Home Depot he was there ready to help me out! Thanks Keegan!”

“The first employee I encountered was not very helpful. Not due to efforts just due to lack of knowledge. But the second employee, I believe her name was Jada. It was amazing did exactly what I needed.And got me what I needed in a very timely manner, and thank you for that”