Red Wing in Surprise, AZ offers the Ultimate Fit Experience, engineered to get each customer into the perfect pair of work boots with a tailored fit system. The fantastic, super helpful, and incredible staff provides great customer service, walking customers through selections and knowing them by name. They are very helpful and friendly, going above and beyond, such as sourcing discontinued styles from other states.
The store offers great quality boots, including styles with the convenient BOA system. They handle sizing issues and exchanges without problem, even on work-worn footwear. Comprehensive after-purchase care is a key feature, including fast, professional, and free weekly cleaning and oiling, which extends boot life exponentially, along with complimentary lace replacement. They also provide convenient access to minor and major shoe repair and offer insole upgrades that can make boots feel new again. This service and quality creates lifetime customers who highly recommend the store and its boots.
Excellent. The store associate did a great job identifying what type of boot was needed based on my work environment. And, spent time educating the benefits of the sole type and waterproof materials.
September 2026
Awesome customer service 💯👍
August 2026
I came in for the first time and got some help from Owen who provided excellent customer service and was able to answer any question I had on the different products offered, which was refreshing. Very happy with my decision to purchase from red wing, I will definitely be returning for any future boot purchases.
