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November 2023 by Allen Braunbeck
Owen at the Surprise store was very helpful yet not pushy, answered my questions and provide knowledge and experience based on what I was looking for.
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November 2023 by Misty Lafferty
Stopped by the Redwing store for my hubby a pair of boots. I must say, we received the BEST customer service from Owen! Thanks again, Owen!!
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November 2023 by Joel Wakefield
Staff was super helpful and knowledgeable on product. Very friendly and accommodating. I’ll be returning for my next pair.
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November 2023 by Mike Restricted
I called in and spoke with Shawna. She told me what store had the exact boots I wanted and went further by telling me she could order them for me.I came in the next day and met with her and she remembered me.I was fitted and sized with a similar pair and she knew what she was doing.
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November 2023 by Chad Lewis Shahan Jr (CJ)
From walking in I was greeted treated well and given excellent service.After the greeting, I told them what I needed and they double checked everything and got everything going for me with no problems.
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October 2023 by Travis B Link (Blink619)
Wow, the fitting experience was great. I am not accustomed to work boots, but I couldn't have asked for a more comfortable pair. The service provided at the Surprise, AZ store was absolutely top-notch. She offered me several options of accessories to make the boots even better. It has been about a week, and so far I am extremely pleased with Red Wing Shoes
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September 2023 by Wolf 43
The boots I bought for West-MEC was amazing. The feel and comfort of the boot is what I was looking for. Great stability for your ankles and my feet have a lot of cushioning.
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September 2023 by Jd Park
My daughter plays soccer and she fractured her toe on her left foot when she was practicing. I researched on Youtube about methods of protecting your toe and I saw a video from Red Wing Surprise about applying Tuff Toe to your shoes for protection. When I went to the store to purchase the product, they stated that they would apply the product for FREE as long as I pay for it and come back the next day. Sure enough, they applied the Tuff Toe for me PERFECTLY. My daughter tried on the shoes and I applied heavy pressure on them, and she didn't feel anything. Thank you Red Wing Surprise!!!
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September 2023 by Don Slate
The salesman was very friendly and helpful. I will keep going back to this store and I will refer all my friends at the TSMC project to this store as well.
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August 2023 by Rob M.
"When does a store's staff move from great to heroes?..." I got up today and headed to my regular Red Wing store to replace my boots only to find that my boot had been discontinued. Day destroyed!!! Over dramatic? Maybe to some but if you are reading this review you probably wear Red Wing boots, you work hard, and you know how important your boots are. Anyway my normal store tried to get me in to what was closest to my normal boot but didn't have my size, then proceeded to call their "sister" store who ended up not having my size either. Resigned to the idea that I was going to have to change what boot I wore and loved I drove the 10+ miles further to this store. I walked in incredibly deflated and told the staff my story and that was when the magic happened. Instead of automatically trying to sell me what I didn't really want they thought outside the box and immediately hit the phones and computers and located the very last remaining pair of my boots in the entire country. Yes a store in Oklahoma had my discontinued boot and they are now being shipped to this location thanks entirely to a staff that really wanted to get me what I wanted not what they had. Heroes I tell you. Day saved!!! This is now my new store for life and would encourage you reading this to make it yours. I recommend this store at the highest level possible. Post script: Red Wing, please bring back the Irish Setter Ashby 9" soft toe pull on boot. Please.
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June 2023 by David Wyrick
Sales associates were AWSOME very knowledgeable and friendly and helpful I won't go anywhere else for work boots!!!
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June 2023 by Ryan Ewers
Salespeople were very nice and helpful. The shoe fitting experience was very advanced and got me into the correct boot the first time.
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May 2023 by Sarita Alarcon
The lady who took care of us, was an excellent person, thanks for your service!
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April 2023 by shane martz
The lady working at the location I went to was very helpful and very professional and will go back to that location
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January 2023 by Daniel V
Red Wing has some amazing high quality boots. Their staff is very helpful and go out of their way to help you find the right shoe.However none of that matters is NOTHING IS IN STOCK. Half the shoes I requested were not in my size. Quite of a few of the shoes on the shelves were according to the employee ''discontinued'' and not available for order anymore. SO THEN WHY ARE THEY ON THE SHELF AND WHY NOT MENTION THAT WHEN I ASK FOR A SIZE.I am sure the supply problem is not on this store but it could be managed more effectively. The Red Wings website does that annoying thing where it lists shoes as only available in store yet provides no easy way to check for availability.Red Wing wants to be an in person service but lacks the stock in store to effectively provide their service.If you are looking for work boots, go to the Boot Barn. More choices and more sizes in stock.