CubeSmart Self Storage in Surprise, AZ provides affordable self-storage solutions with a wide range of units, including climate-controlled options. The facility is described as clean and well-ventilated. Multiple reviews highlight exceptional, top-notch customer service from the staff, who are noted as being very helpful, personable, friendly, engaging, and humorous. Staff members expertly explain different options, help customers understand the setup, and assist with the entire process, including registration and phone setup. They are knowledgeable, anticipate questions, and make the experience understandable, quick, and easy. The process includes a helpful welcome with instructions and a lock provided in the unit. Customers report a memorable and enjoyable experience, strongly contrasting with less positive experiences at other locations. The facility also offers moving supplies like tape, boxes, and bubble wrap to simplify moving.
Absolutely amazing experience Jennifer was very helpful polite and funny.
June 2026
Jennifer was very pleasant and easy to work with. Place was clean and orderly.
June 2026
The place is clean and the lady was friendly but I signed up online because it said first month free and 40% off and a free lock, but when I got there the internet wasn’t working so it wouldn’t let me finish online so it ended up costing me double what was advertised even though I had a confirmation number from... read full comment
