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July 2025 by Brad Busher
Charged me to print a prepaid label
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June 2025 by Baracus Ray
After receiving a heavily damaged package shipped by UPS. I had to return the contents to the original seller who filled a damage claim with UPS. I went up to this location and had to pay for another box to fix the one UPS damaged in transit in order to send it back to the seller. After completing and paying for everything, provided the new shipping label and told everything was good to go yesterday 06/17/25. I received the same package back at my door step today 06/18/25. After everything, why is the package back at my door step?!
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May 2025 by MMT
Needed notary service, called about 5 times in the morning to ask what the notary person's hours where, no answer, I stopped in but left because of the long line and I didn't have much time, I checked the website and scheduled an appointment, there was availability for the same day, I go back and was told the notary person isn't available, he may be back in 30 minutes or I can go to office place down the street, I showed him my appointment time and he says he can't do anything about it, I'll head over to the Office Toolbox from now on, it was a small business that is better managed and less expensive
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April 2025 by Neeta Pathak
Very good customer service staff .
I recommend Jessica is the best, very helpful customer service representative 🌟⭐✨
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April 2025 by Daniel
I went in here on a Monday and they were closed for no reason. Google says they're open and close at 6 pm. I came in at 10 am, no one was in the UPS and they had the area where workers are supposed to be fenced off. I was was forced to drive down to the UPS on Bell Road who were actually open to drop off my package. If the one on Bell Road was open with workers inside I don't understand why no one was working on a Monday. I read online the reason was because of some car accident that happened on Sunday but that didn't interfere with customers getting to this location. I saw people walking inside and were disappointed there were no workers. Zero reason for this location to be closed on a Monday.
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April 2025 by Jason V
Great Associates, fast process any time I step in there. Keep up the great work. Polite and courteous support means so much and y'all have it.
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March 2025 by Jessica Herrera
It sucks to see bad reviews because I have always had the most smooth experience. But I do understand that every situation is different. As for me, tho, I come in and out this place a lot. Returns for amazon or using as a checkpoint spot so packages(expensive ones) are not left on my porch. Overall, wonderful staff and pretty quick transactions.
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February 2025 by Cindy Aro
Great customer service!🙌🙌🙌
Thank you!
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February 2025 by Danny
If Nisha (I apologize if I misspelled this) is there, you know you are in good hands. Her work ethic is spot on and she knows how to do her job very well. Thank you for the help today you are amazing!
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January 2025 by Sam Sun
Not only did my package not arrive in time, the tracking is totally inaccurate and it looks like it went all over the US except to my destination
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January 2025 by Dyneil M
The lady that helped me 2X now was amazing. She is so nice and helpful. The price and the availability to be able to mail everything off was awesome! Employee 131707 I love this UPS store best in Surprise
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November 2024 by M K
Very useful and very handy to ship across the country
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November 2024 by Kevin Saysana
Staff are all friendly and helpful, making the shipping and receiving process smooth
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September 2024 by Dale Talbott
Supposed to open at 8 am. 8:25 still not open. Quite a few people were not happy
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September 2024 by Sara Dunnet
Helped us notarize some documents with efficient and kind service. Thank you!
