-
September 2023 by Olga Hernandez
My husband and I went to Aero credit union bank on Thursday with issues entering new User ID and Password. Leah was very helpful and walked us through the problem. Everything was resolved we were satisfied with her service. Thank you very much Leah for all your help.
-
August 2023 by laura page
Larissa was so helpful during the whole process of my car loan. She answered any questions that i had really quickly. I have used Aero for my last 3 car loans and I highly recommend. The process has always been smooth and simple.
-
July 2023 by Frederick Ennin
Thanks Tanya for your help and patience with us.Leah, thanks for helping us meet with Tanya to help us set up our new account.
-
July 2023 by Ted Schlossmacher
Great rate on real estate loan and FAST. Friendly and efficient service through the entire process.
-
May 2023 by Pegi Patchett
Tanya Estudillo is awesome! I had an issue with my cc. I could not reach a human on the number they provided. So I called customer service. I spoke to Tanya and gave her all the necessary info. She contacted me later the same day and let me know everything was taken care of and gave me info to some questions I had. She was awesome! Customer service was the best!
-
May 2023 by C Starr
I called my branch of Aero Fed credit Union and my call was answered by Tanya who works at the Tempe location. She was very helpful, answered all my questions and also told me about a 12 mo CD that pays 3.75%. She answered every question about the 12 mo cd also gave me info on other rates and periods of time. I really appreciated Tanya’s help. I give her 5 stars and a big thank you!
-
January 2023 by Mark Simpson
THE CREDIT UNION THAT FELT LIKE A BANK. When my co-worker had never heard of Aero, that should have been my first clue. Went in open a savings account and was told i didn't qualify based on home and work address. I was about to leave but was told if i made a $15 donation to some charitable organization, i would automatically qualify. Against my better judgment, i decided to proceed instead of just walking away.They asked me to sign some docs and i specifically told them i was interested in having my credit run; i didn't need a hard inquiry on my report. They said oh no, its going to be a soft pull. Two minutes later i get an Experian alert on my phone, of a hard inquiry. And ofcourse because I had foolishly signed docs, relying on their word, I had no, real recourse. Apparently they can lie to your face, as long as you sign thedotted lines or they have no clue how to run soft pulls. Fortunately i have no need of my credit for the next couple years so the inquiry should fall off my report by then.I would avoid Arero Federal Credit Union if possible. If you must bank with Aero, avoid this branch like a plague; you can almost smell the incompetence in the air, like a dumpste fire. Worst transaction of 2022, hands down.
-
September 2022 by Pang Khang
Ashley and her team are always so kind and willing to help us. They all have great customer service and I have not had any bad experience. Highly recommend seeing Ashley for a mortgage loan. She was a great help to us!
-
September 2022 by vanitakhetan
The service I have experienced is 5-star. Be it email, phone or in person, each individual has been patient, courteous, accessible and responsive. There is always room for improvement, and none of them are branch related but rather overall Aerofed process - how fast transactions are processed and updated on the app, details of credit transactions on the app, non-ability to download statements on the app, the lead time for physical debit or credit cards initially, and so on.
-
July 2022 by Stacey Archer
Just wanted to thank Mary at Aerofed Credit Union- Deer Valley for her diligence and professionalism as she assisted us with a Refinance. She was extremely knowledgeable and patient while explaining the process & answering questions. Couldn't have asked for a more efficient and positive experience including signing with Larissa at the Tempe location. The rates were fantastic! If you're in need of banking or loan services, do yourself a favor and contact them. Thanks again for everything!!
-
May 2022 by Brian Harvey
Had an opportunity to refinance a loan with Aero Federal Credit Union. I met and worked with a couple members of the staff and they were all very friendly, helpful and respectful. I recommend them
-
May 2022 by Crystol Garrison
Absolutely fabulous experience working with Ashley abs the AERO team. Already sending referrals!
-
February 2022 by Espie Lopez
Ashely Sanborn is Amazing to work with. Honestly the smoothest Transaction ever. Ashely goes above and beyond. I did a refinance car loan and she did it less than two weeks. Quick to respond to e-mails like in minutes from the time you send an e-mail. I really enjoy working with the Tempe Branch! Ashely, Melissa are great to work with. World Class Service!!! I will not go anywhere else. I highly Recommend Aero Federal Credit Union.
-
February 2022 by Mike Mead
I worked with Ashley on a home mortgage, and it was the easiest thing ever. Very fast, the best interest rates, and super responsive. It was a pleasure to work with Ashley.
-
January 2022 by Matt Andres
I worked with Ashley Sanborn to get a home equity loan. Ashley was amazing to work with and the process was completed very fast. From inital application to funding took less than 2 weeks. I was so pleased I then re-financed both my cars with Aero.
