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June 2023 by Morgan Neville
Mike was fantastic with us through the whole process of picking out our new leather recliner chair. He is very knowledgeable regarding the ALL of the product choices including features of the chair and grades and colors of the leathers, and a pleasant and cheerful personality. We will be very happy with our new investment when it comes to us, and he made the whole experience comfortable and pleasurable. Highly recommend this store for high quality leather furniture with fantastic one on one personal service to drill down to exactly what you want. Thanks again Mike!
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December 2022 by Emily
Mike Musa at the Tempe AZ location was extremely helpful and patient with me. It took me three trips to the store before I finally made my decision. Thank you, Mike; your knowledge and assistance is appreciated!
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October 2022 by P Duplessis
This is my second time purchasing at Arizona Leather and both times I have been very greatly impressed with the level of service, friendliness and professionalism of the salesperson. The quality and variety of their products is exceptional and their commitment to customer satisfaction is outstanding!
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October 2022 by Ted Heel
Outstanding salesman Mike Musa. He is very knowledgeable. We are glad we ordered a new sofa and chair from Mike.
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August 2022 by Cole Philips
Mike was amazing. Walks you thru ever aspect of design. Very friendly and honest!
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July 2022 by Tessy Bryan
Cheap paper thin leather! no customer service after the sale.... sofa lasted less than two years...no pets...no kids.... the armrest developed a crack....sales person blamed us....buyer beware!!! Tempe location in AZ...Stay AWAY!!!
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May 2022 by Allison J.
I know this store offers exceptional quality, highly customizable leather furniture because I purchased two sets over the past 20 years. That is the only reason I'm giving this store three stars; I wouldn't want to deter buyers from considering this furniture line. The service I received yesterday was unexpected, if not disappointing. The gentleman was reluctant to help us. He certainly answered our direct questions but beyond that made little effort to engage or help us. We knew what we were looking for so that wasn't a cause for concern, just odd. However, when I asked for a print out of the sheet that shows the pieces he suddenly appeared very put off. Was the printer broken? Was it too much trouble? I know this couch comes in many options as far as the configuration goes...because a few years ago I spent $$$$ on a sectional...so in my experience there is lots to choose from. Then I picked out the leather and and asked if he might have a smaller sample I could take home. He handed me one and promptly informed me that "we like to get those back". I'm sure you do but here is the thing, if I'm looking at a $$$$ couch, why don't you tell me about the benefits of the $$$$ leather I've just chosen BEFORE demanding the 2"x2" sample back. I responded "I'll return your sample after I get my couch." At that point I let my irritation show. Not nice of me but I was done. Contrast this to my experience purchasing my last couch in Scottsdale. The woman helping me there went through the leathers and colors with me, sat down and drew out a to-scale sketch to help me consider different configurations for my space. Guided my leather choices based on my needs. Was friendly, attentive and helpful. Then she let me take home the store's large leather sample and provided me a pre-paid addressed envelope so that I could easily return it. And she professionally asked that I return it within X days so it was available to other customers. I certainly didn't require the same level of assistance during this shopping trip. But why am I getting hassled of a single page print out and a 2x2 inch sample? When I requested the quote for my preferred configuration, I was then promptly informed that I could completed the purchase over the phone and wouldn't need to return to the store. I knew that but thanks anyway. Maybe I'm being grouchy and unfair. But when I walked in and told him I was a two-time repeat customer looking for my third set and I brought my niece with me who I explained was building her house currently AND shared that I had told her that if she was considering leather furniture she HAD to visit Arizona Leather, I was expecting we would receive professional assistance. I admit I was not planning to buy that day. So I wasn't an imminent high-value customer that required intensive assistance. But I am a loyal customer who could have benefited from the help of an expert. And my niece was a potential new customer who could have been wowed by her experience at the store but instead, because no one took the time to explain to her what sets this furniture apart from PB and C&B and RH, left feeling like the $$$$ wasn't worth it. My expectations were high and admittedly perhaps unrealistically so. But they were set by my previous experiences with this company. I'll lower them though. And I'll call the helpful woman in Scottsdale to assist me with this purchase. It'll be nice to catch up anyway.
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April 2022 by greg zeoli
I purchased a recliner (among other pieces of furniture) less than two years ago from the Arizona Leather, Tempe store. The recliner is used primarily by my wife, who is not a heavy person. In the past several of months, I noticed that the seat cushion has failed, flattened and was no longer firm. I did not think that the seat cushion should fail after less than 2 years of partial usage, especially since I have an older model that I use, purchased 8+ years ago, and the seat cushion on that older model remains very firm.I contacted Arizona Leather and spoke to Mike at the Tempe store. I told him the issue I am having with the newer recliner. His first option was to give me filling to fill in the cushion back to normal size. I did not want this band aid approach and asked him about a warranty claim. Mike asked me what cushion quality I purchased and I did not know and I assumed for the premium price I paid for the recliner (including electric recliner, lumbar and head rest), I was getting a high quality piece of furniture. I then referenced the older recliner that has a much heavier man sitting on it (me) and that cushion is still firm. I again asked Mike about a warranty claim. Mike told me he would check with management to see if the recliner qualified for a warranty claim. I waited for a response from Mike for several weeks and he never called me back. I called Mike again and he let me know he spoke to management and my recliner seat cushion was not eligible for a warranty claim. I tried to reason with Mike again referencing the quality product I thought I was purchasing and comparing it to the older recliner previously purchased from AZ Leather. Mike would not reconsider and refused to consider a warranty claim to replace the cushion.My recent experience with AZ Leather and their unwillingness to stand by and back up their product prompted me to write this review. I paid a premium for the recliner that I purchased from AZ Leather, since I had a previously good experience and my previous purchases was for high quality piece of furniture. This last experience was disappointing and I will never purchase anything from AZ Leather again. Buyer beware!
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December 2021 by Benjamin Dorman
This has been my worst experience ever with furniture. We purchased two expensive custom couches from Arizona Leather and one of the couch cushions became cracked and they are saying its from a knife in order to not warranty this couch. My wife called eight different times to even get customer service to respond back in the first place and it has been over four months trying to deal with them. Stay away at all costs. They will rip you off like they did us. Overpriced and poor quality.
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November 2021 by Brenda Andersen
My first experience in 2007 was a good one so why wouldn’t we keep buying our furniture from Arizona Leather.Yesterday was “delivery day” of our new chairs and Rafael arrived right in the window of time he promised. Rafael’s hustle is evident and he 100% aims to please, and does so with a smile.Awesome crew - From the store salespeople, to Mike, to delivery guys.As customers, we’re quick to call and complain about something but I think it’s just as helpful to call when things go right, because they should get to hear the good stuff too.Thanks and we love the new chairs!!!Brenda and Jim
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September 2021 by Norbert S.
The quality of their leather furniture has lessened. Sofa seat started to lose it's color after only three (3) years. There customer service in Chino CA. is non existent. Justin there in CA. won't return calls. Won't buy anything from them again. A very disgusted former customer. Stay away from Arizona Leather here in Arizona.
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March 2021 by Greg Okolita
We had a great buying experience with Mike! He was very knowledgeable and took the time to show us different leather and style options. Thanks again for your professionalism... we really appreciated it.
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March 2021 by John D.
We spent $11,000 there and thought we were getting high-quality product the product had worn cushions after five months and their warranty is worthless save your money
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February 2021 by john dragoo
We bought furniture from them about a year ago it hasn’t held up and they don’t stand behind their warranty
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February 2021 by Vince M.
In general, their furniture (sofas and chairs) are very comfortable and well built. My issue is with the service after the purchase. We have a large sectional with dual power recliners. The first motor went out within 1 year and was replaced under warranty by a third party company (On-Site). It took several days to even get a call back from them and that was after call AZ Leather's main office to get them to call me back. Well, 4 years later the motor goes out again and I call AZ Leather. The motor is no longer under warranty. which I knew. When I asked about who to call for a replacement I was told they use On-Site, but don't expect a call back from them for several weeks and it my be months before they get to you. So, to AZ Leather - why in the world would you stick with a third party repair service that is complete crap, and you acknowledge it??? Even though their furniture is quite good, as I mentioned above, I will not buy from them again. Keeping such a lousy repair service has damaged YOUR reputation to the point of taking you off the list when buying furniture.
