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October 2023 by Riah Jonnalagadda
I would give them ZERO stars. Do not believe the 5 star reviews, I am sure they are all fake. The staff and manager at this store are totally incompetent and irresponsible. Do Not Go to this store and visit the nearby ATT Corporate store.When I wanted to switch from Verizon, they were eager to port the number and did it without adding the device deal I specifically requested. After porting was complete, ATT system considered me an existing customer and the did not process the device order deal as advertised.They did not own up to the fact that they messed up and asked me to go to a corporate store to get it fixed. I had to make a bunch of customer calls and visit a corporate store to find out that there was no way to fix the mistake they made, and the system wanted me to pay $300 down payment per device (when I should pay $0 as a porting customer) solely because of this store's mistake.I cancelled my account with ATT and moved to T-Mobile but lost out on porting credits there as well because of the utter incompetence of this store staff and manager. (a line needs to be with a carrier for 90 days to get porting credit)
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September 2023 by JOHNPEAVS !
Gee (sorry if i misspelled it!) was very quick and helpful and made it very easy and comfortable to go through the upgrade process.
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August 2023 by Jenifer Navarro
Gisela was super helpful with giving us all the right information and got us the new 23ultra! Recommend you go to her
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June 2023 by ELLEN CURRY
I came in a few weeks ago to take care of my phone and Q was dope. I told him what I needed and he got the job done. I already had a line but needed a biz line. He had me in and out in no time. His customer service skills are spot on.I loved the team work in there that I haven't seen at any other store. While Q was working on setting me up the Manager David was gathering the requested items and making sure I had cases and all that good jazz. Team work make dreams work and they work well together! Thanks again guys!
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June 2023 by Daniel Martinez
WORST customer service experience, service rep had no idea what he was doing on the computer and proceeded to kick me out of the store because he could not complete the order. Did mot allow me to complete order and advise me to go to another store. This employee needs to be fired, extremely unprofessional, I’ve never had a worst customer experience before.
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June 2023 by Brett Beasley
Great Place!! David is a fantastic manager and He made sure all my problems were taken care of super fast!!
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June 2023 by Ryan W
David Q and Boris are awesome gentlemen! They are very informative and give great customer service!
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April 2023 by Kay Davis
I decided to switch back to AT&T from T-Mobile and this was the nearest store. The three men that work in the store are just amazing. Their customer service was immaculate, and they were very attentive to my needs. The gentleman Q, is the team member that handled my number transfer port. We were having some issues at first but once we got it figured out the number was switched over within five minutes. He answered all of my questions, and I was able to leave the store a happy customer. Also, the manager is very aware of his employees, and they all communicate very effectively. I would definitely go back to the store in a heartbeat. Good job guys.???
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February 2023 by Diana Souza
Jah and Brie was amazing and super helpful! Very nice with great banter. Give them both a raise!
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December 2022 by Jared Rollins
I had an online order canceled and was forced to visit the local store on Elliot and I was very very happy with my experience there The staff was quick courteous knowledgeable and most of all they got what I needed done. Would recommend to anyone
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September 2022 by Ingrid Douglas
Q helped me trade in my S9+ for a S22+. He was kind, professional, and personable. I'm definitely a satisfied customer.
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July 2022 by JJ
Super pleased with how friendly the reps at this AT&T store was, Bianey helped me out tremendously. I will definitely recommend more people to come to this store!!
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June 2022 by AERON MANNET
The agent was awesome sorry I did not get her name. She was very professional, engaging and quick and made the transfer from my old cell to a newer cell phone. I love this store the other one on Baseline not so much. I felt very valued!! approximate time 4:15p 5/20/22
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June 2022 by Solid Snake
Wonderful customer service. The staff was very knowledgeable and fun to be around!! Bri, Bianey, Q, and Hollie are amazing! Can’t wait for my next visit to this store.
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June 2022 by Ciara Clark
Long wait times, retail consultants don’t know what they are doing. There is always one person servicing customers. Several consultants are unwilling to help and tell you anything just to get you out the store. It is so much fraud going on in the store with people using other peoples information.
