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January 2024 by Isaiah S.
We came into this ATT with a LOT of work to do, combining lines, upgrading lines, changing plans. All told we were there for 2.5 hours. Jill was very helpful in getting us everything we needed and answering every question we had.
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January 2024 by Rasheed Mitchell
Jen and Jill not only are the most respectfully kind people but they also care enough to answer whatever’s questions I have no matter how dumb they are. They represent what customer service should be !
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January 2024 by Pam Campbell
Jen and Jill were an amazing help
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December 2023 by Ilona N.
We experienced terrible customer service when we asked for assistance with the set up of our new iPhones this morning. A female with pink hair refused to provide help and made snippy remarks when we mentioned that a customer who left the store as we entered seemed very disgruntled. Needless to say we did not respond in a positive manner. I'm not sure if the employee was lazy or utterly incompetent, or both but as a long time well paying customer her attitude was not tolerated. I suggest you avoid that store unless you want to lied to or treated disrespectfully.
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September 2023 by michael navarro
Delphin was great and she knows her stuff going back to her from now on perfect 10 she was and 5 stars all day
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September 2023 by Mikey Z32
Great staff, helped me transfer my data from my online order!
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September 2023 by Brandon Lytle
I totally left a bad review thinking I got screwed over so I went into the store and he explained to me exactly how it was broken down to where my pod pros were actually free. He showed me where the breakdown was and how it works. Really sorry about the bad review. That’s what happens when you jump to conclusions without knowing or asking how it actually works. Thanks again!
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July 2023 by Bungie Bungie
This store was very helpful, the staff were patient with me. I had issues with my phone and they found a solution for me. I’m very happy with my new phone, and will continue to come to this location. Great people here. I didn’t even have to wait long before someone helped me. Not a lot of store, our helpful, they pretty much rush the transaction and make you leave . Not here’s. I got all my questions answers before I left the store.
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July 2023 by Joel G
I'll never go to this store again. Staff communicated poorly. I don't like to waste my time, so I hope you don't waste yours.
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July 2023 by Tom I.
I was mailed a new sim card. Couldn't get the sim card drawer open with a paperclip, as the directions showed. Online directions said I could go to the store and they would do it. Went to store at McClintock and Baseline. Young woman wouldn't touch my phone, just handed me a tool, slimmer than a paperclip. Then told me to call 611 from my other phone to activate the new sim card, assuming incorrectly that my other phone was AA&T also. That seemed odd, so I asked again about the 611, and she looked up the 800 number. I handed her the pen (which was wet?) that she had handed me, but she wouldn't touch that either. When I got home and made the call, the automated AT&T system said my sim card was already activated, and I could see that on my phone; she was wrong.Just mail the tool with the new sim card. And get staff who actually do their jobs.
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June 2023 by Jonathan Brooks
Came here to switch phone carriers and get new phones. They were very helpful and accommodating in every way and explained all the fees and credits and discounts we were eligible for. They also assisted in transferring all of our data/ contacts/etc from our old phones to our new ones. We live in rural AZ where cell service is not always the most reliable... we've had Verizon, T Mobile, and Cell One..... and AT&T is BY FAR THE MOST RELIABLE service we've had. It's fast, mobile data works great and we have experienced excellent cell coverage. I need to shout out Andrea and Delphine from the store who were excellent and awesome in helping us!!!! Highly recommend AT&T and this location!!!
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June 2023 by Mara Guz
Very fast and polite Delphine was able to fix my problem and give me more advice and I will be coming back
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June 2023 by karthik kamal
Never go to this store. I went to this store today and waiting for more than 40 minutes to upgrade my iPhone. The sales girl was literally flirting with another customer and never minded that I was waiting for soooooooo long. She didn’t even say a sorry or a word that she will help me in a moment. This is ridiculous and I walked out of the store with frustration after waiting for 40 minutes. I never recommend this store for any one. Very worst customer service.
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May 2023 by Kelly K.
Do not go to this store. Horrible customer service and management. I went in to get a new SIM card for my phone. The lady at the store said she couldn't help me and to call AT&T to order one. I didn't think that was accurate because a few days earlier I was told to go to the store for a new SIM but I went to my car and called AT &T. They said to go back into the store and ask to buy one if they wouldn't put one in for me and they would reimburse me over the phone. The lady in the store said she wouldn't sell me one or help with getting a new one. I was still on the phone with AT&T and they couldn't believe what the lady in the store was saying to me and had no clue why she wouldn't help me. The lady on the phone apologized over and over again and kept saying she had no clue why they wouldn't help me. I drove down street to another AT&T store and they had a new SIM card in my phone and I was out the door in 5 minutes. I learned my lesson so you don't have to learn yours. Do not go to this store! Even the lady at the second store I went to said there is no reason for what happened and they get complaints about the store on Baseline and McClintock all the time.
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April 2023 by Gabriella Tamney
Recently decided to upgrade my iPhone. Luckily I called ahead of time to make sure they would have my desired model before - they did not, but Michael was so helpful in getting my new phone delivered right away. She was so personable and made me laugh. Great experience. When my phone came in, I brought it to this location for some help getting it set up with the data and number from my old phone. Jared was a super help and guided my though the process seamlessly. I couldn't have had a more positive experience, thanks to the great employees.
