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July 2023 by Deanna G
I want to take this opportunity to thank Bank of the West for including me to work under the absolute BEST Management I have ever worked for in my life. The management on the 8th floor have allowed me to breathe life again. They have been superior examples of true leaders working towards a better experience to benefit their customers and their employees. This is personal to me as they have treated not only myself but each and every employee equally and individually and without judgement or prejudice. I personally thank you for your goodness and kindness to me in every way. You are loyal to me and your leadership skills changed my life for the better. I am honored to be a part of Bank of the Best (West) and I am truly grateful and have benefited in many ways during my employment. Thank you.
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September 2022 by Melissa Lee
This place only has ATM do not come here for any business transactions. They have not updated their information waste of time to visit.
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May 2022 by Amanda Rabe
If you are going to get a home loan, this is the place to go. I worked with Sean, loan officer, he was outstanding. He got me a great rate, he stayed on top of the paper work. If he didn't answer the phone right away, he would call me back later that day or the first thing in the morning. He answered all my questions. He'd give me periodic updates throughout the entire loan process without me having to pester him. I was extremely impressed with his work ethic.
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April 2022 by Kellen Reilly
I applied for a mortgage with a few lenders including Mike Fink at Bank of The West. Mike reviewed my documents and said the loan was approved and was in processing. So I cancelled my application with the other lenders. Now just before closing Mike terminated the loan based on my income, which he had already promised me was approved. I dont have enough time to find another lender so Im going to lose the house I was buying and $10,000 earnest money all because Mike lied to win my business.
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December 2021 by Bobbie Jo Esker
Horrible customer service, paid off a loan and waiting all month for the title.. also when you call you wait a long time to talk to anyone!!! Supervisor stated they only communicate via emails…. Really this is the very first company ever to say such nonsense like employees don’t talk through Teams, Zoom, and phones!
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October 2021 by P & B
0 stars. This bank is truly the worst. They carry my lease loan and in all of my years of leasing cars, I have NEVER experienced a more inept bank as this one. They have taken my funds and not applied them to my loan. They have returned auto-payments to my bank thereby resulting in late payments and worse…dings on my credit. (This has happened 7 different times in 2 years). They say they’ll call me but they don’t. It takes forever to get resolution to these issues and I have spent more time trying to pay them and make sure that my account is in good standing than anyone should ever have to. DON’T get a loan here. It’s not worth the stress!! I am currently trying to get them to fix my account so that I can refinance elsewhere and end this nightmare.
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September 2021 by Sharon Tallman
Bank is a joke... I’ve never seen such poor service. Joe (the branch manager at the Camelback location In Scottsdale Arizona) won’t call me back. It’s been over two weeks since I gave him a POA for my elderly mother who is in the hospital with one leg. I told him it was a dire situation but it seems like it’s not dire to him. If you want one on one attention and appreciate your phone calls returned, I have had excellent service with Wells Fargo for over 10 years.
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August 2021 by Jessica Somers
DO NOT EVER WORK WITH THIS COMPANY FOR A HOME LOAN. HORRIBLE IS AN UNDERSTATEMENT
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June 2021 by Dontrini and Brittney Palacios
This bank sucks , you wait an hour or more just to speak to someone in customer service. It's hard to get help you need even at a branch .
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April 2021 by supers0nic77
Trying to transfer lease to my credit union. They don't help at all and pass you between departments like a hot potato and they all want to avoid you at all costs.
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April 2021 by Shaunlee wall
Horrible customer serviceCannot reach a live person to talk toOn hold for literally 4 hoursListening to their elevatorMusic and apologies that callerVolume is higher than expected -
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April 2021 by Cory TerEick
0 stars. They bought my car lease. I try to contact them via phone, via chat, via e-mail. Via phone, it takes 30 minutes to talk to someone, then they say that that agent needs me to transfer me to someone else because they don't have access to my information, another 30 minutes, etc. Via chat, it comes up "no agents available". e-mail gets no response other than an automated reply. I've tried multiple times a day, multiple times a week and I can't find anyone to talk to me. All I get is form letters via regular mail that tell me I need to call a phone number...the one that then tells me that they don't have access to my information. Their CEO needs to be canned.
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March 2021 by Louise delaTorre
No stars. Very bad communication within this company. Thanks goodness I don't have my regular banking here only a loan. When calling the 800 # plan on waiting 1 hour.
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March 2021 by Rainbo O
Their customer service stinks. You will be on hold no less than 20 minutes. The reps are not USA based and are rude and unhelpful. They wanted to send requested documents via fax or snail mail only..welcome to 2021 it's called an email and it's pretty instant. The place I got my car from used them, not me, I would never recommend them. Stay away.
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February 2021 by Scott Dulla
I have been attempting for days to reach customer service. They WILL NOT answer the phone. This is horrible.
