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February 2024 by rachael h.
What wonderful customer service! Needed my debit card replaced. The branch manager was able to help me get it replaced before I had even finished my other bank business! He also had me check to make sure it worked before I left! The whole process from walking in to walking out was 5-7 minutes. I won’t go to any other location than here!
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February 2024 by rachel h
The branch manger helped me to replace a debit card. They were able to create an in house bank card, before I was finished with my other bank business. He also have me check to make sure it worked before I left. I’m not sure I have been in and out of a PNC bank before in under 5-8 minutes. Thanks for your wonderful service.
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November 2023 by Bill Hud
Could not have had a better experience. After much research on the soundness of various banks in my area, I made the decision to do business with PNC Bank. Karen was the banker who assisted me with opening a checking and savings account. She was very knowledgeable, answered all of my questions and did not rush the process. If you would like a satisfying banking experience, I highly recommend going to PNC Bank and seeing Karen for any of your banking needs.
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October 2023 by Lisa Williams
They are unprofessional over the phone and usually from a different country and am unable to understand them. Sooo frustrating.
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March 2023 by Jen Car
I just have to say, I pulled in on a Friday and was taken care of at after 4 to open a personal bank account by Karen. I’ve called her since and will be opening a business bank for a pretty large sole proprietor business at my current location branch because of her attentiveness. I hope to receive the same. Seriously, put people first. It’s not hard. Chase bank lost my business that day. Thank you Karen.
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August 2022 by ML
For those who react to buildings or have CIRS: we could not go into the building. As soon as we opened the door we felt symptoms and knew it was not safe to go in. We used the outside self serve kiosk.
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April 2022 by Steven Saunders
Not to assume like a nagging Nancy but I am incredibly unhappy with PNC Bank I miss BBVA period. I I've always had good experiences at Banks especially when it comes to opening up a new checking or getting hey current checking account worked on. Apparently at this location the employees there or at least the lady who is at the desk disregarded showing above satisfaction for customer service. I expressed to her that I desperately needed my checking account to be fixed and ask her if she would help me but she said that what we were going to do was going to take longer than 10 minutes and that she was not able to help me because that's when they got off at 2 p.m. I got to the bank as fast as I could and thought that people would be willing to show excellent customer service to an existing customer especially when they provide information stating that they are in desperate need of help and getting a new checking account because the current checking account was having major problems. The lady did state that she would be able to help me sometime Monday or Tuesday and completely disregarded the fact that there was still 10 minutes left to open up the checking account provided I was already a current customer. I'm completely unimpressed by the fact that the lady was unwilling to stay 5-10 minutes past the time that they were supposed to get off provided that I expressed my urgency for this matter and ask nicely twice. I know that I had an excellent experience with Compass Bank the guy was willing to stay late open up a checking account deposit a check and talk to me about all the good options that my checking account offered . That's why I say this experience is completely offending and leaving of me finding a new bank .I strongly urge PNC to discontinue banking and if they don't discontinue I strongly urge them to put forth more effort towards their current customers and their customer service because of the situation I am not thinking about it I am going to change Banks thank you for your mediocre customer service and your mediocre customer support.
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April 2022 by Tametra Reams
Since this Branch has changed from BBVA to PNC I will not visit the inside of the branch. The Branch manager and employees are very rude and I use the ATM and sometimes the drive- thru if it’s a big deposit .
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February 2022 by Daniel L
Very polite. No customers when I arrived.
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September 2021 by Anais Ra Ilunga
I've been banking with them for a few years now they be PNC in a couple of months.... so can't imagine too much change
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July 2021 by hal turman
Making the last payment in that car loan. What a nice feeling to get that finally over with. Guess it is time to start looking for a new one. ?
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February 2021 by Kathleen N.
Great location. Friendly, helpful employees. Never busy. Awesome bank with free checking account. They have nice offers if you have a credit card, always mailing offers for personal loans and things like that. Thanks!
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January 2021 by Deidre Haney
Change if heart to have two different bank as I'm try to get my financial STRAIGHTEN out!!
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July 2020 by M P.
I will never be back to this location! I came to make a cash deposit. I did not fill out a deposit slip and told the teller how much to deposit. I've always done this and never had a problem. He must of not been listening attentively because after I realized the deposit was short $120, the manager came to his defense and said he was right there with him counting and he said the teller was correct. After I insisted they were wrong they took 20 min counting the draw and come back to tell me they were wrong. You have two tellers counting a small transaction and you BOTH missed $120, AND insisted I was wrong!? YIKES! And then had the nerve to pass the blame on me for not filling out a deposit slip. I used to be a teller, that is what you get paid to do if the customer doesn't fill one out and it is the TELLERS job to confirm the final deposit amount. After being in the drive through for 30 min they finally figured it out. After telling me I was wrong for not filing out a deposit slip, they gave me a quick apology at the end. This bank is full of a bunch of clowns and I will definitely not be back, as they apparently do not have great attention to detail.
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June 2020 by Scott Ullstrup
Service is substandard
