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December 2023 by Lisa W.
From my salesperson Sarah to the great delivery communication to the awesome 2 man delivery and setup crew. I bought 3 pc leather sofa sectional plus outdoor sectional sofa. Going back to find coffee table and outdoor fire pit table. Great experience! I'll be back
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December 2023 by Sharon T.
very cheap looking...surely has degraded in the past 20 years. I needed to furnish a 2 bdrm home. Found nothing suitable at Bob's. Sad.
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November 2023 by Ashley Myers
From walking in, to walking out- every single person we encountered was amazing and friendly. I would come back and buy from this location over and over again simply because of the people that greeted us and were so friendly.Tina was an amazing help and really helped make our furniture shopping and future move way less stressful because of her knowledge and willingness to help
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November 2023 by Deb Nielsen
Sarah was very nice and helped us find a bed just right for our daughter. I also have to give credit to Ashley for an awesome assist! Thanks to both of them. We were able to FINALLY find something just right after quite a bit of searching. Customer service was fantastic!
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November 2023 by Arlen Fan
Unfortunately, the delivery team postponed our order many times. Purchased the sofa on Nov 6, then purchased Threshold delivery option on Nov 18.Received an email saying that it will be delivered Nov 19.Then got an online notification saying that it will be delivered Nov 20.Then received an email saying it will be delivered Nov 27.Then received a notification saying it will be delivered Nov 28.Spent a cumulative 9-10 hours on the phone, and then they told me that they will have to reschedule for Dec 2. (I told them to cancel the entire order and refund it.)Customer experience was atrocious.
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November 2023 by Erin Ramsey
After having a issue at another location when I got to the Tempe location Ashley and Brendon both were extremely help and informative with my options and followed through with everything I needed to know even for future furniture purchases. Made my experience shopping At Bobs all together much more pleasant
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November 2023 by Sherry K.
We purchased a dining table and four chairs last October 2022. We only live here part time , so we came out just recently to Arizona and noticed one chair had a split on the seat. This chair has been sat on maybe five times. We called customer service, and because it was past a year. (Their warranty) we missed the warranty year by merely a couple of weeks they told us there was nothing they could do. No discount no offer to fix no offer to replace.Nob says he will stand behind his products, so far he has not. Very disappointed.
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November 2023 by Toni Vallario
I had the pleasure of working with Tina and she gave me the best mattress buying experience I could have asked for. She was extremely informative and thorough. Couldn't have been happier with everything :)
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November 2023 by David Spykerman
We walked in and were greeted by Martin. He was great at answering questions but also gave us space. Perfect balance! We were able to find a sofa we loved in no time and the price was so good we didn't feel the need to go anywhere else. One and done.. Loved our Bob's experience!
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November 2023 by Carol Berry
The staff and salespeople are very friendly and welcoming. You can tell that they don’t take their customers for granted. They offer snacks, ice cream bars, etc to customers. My salesperson welcomed me at the door and answered all my questions. I recommend Bob’s to anyone who is looking for quality furniture at a reasonable price.
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November 2023 by Stephanie Ritter
I bought a couch a year ago, came back because I needed another piece of furniture. They have some really good options! The sales guy from when I went the first time was awesome and super patient with me. But this time when I went they have a sales guy that is awful. He just won't stop talking, interrupts when you try to talk. Just really obnoxious. We ended up leaving cuz we didn't want to deal with him anymore
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September 2023 by Emily Arnall
The sales representatives were extremely helpful and went out of their way help me locate what I needed quickly. The treats were a fun addition to a busy day. I appreciated the help loading up my purchase from the clearance area.
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September 2023 by Adam B.
Do not shop here. Their "goof proof" insurance is a scam. I bought a set of outdoor furniture and the cover they sold me MELTED in the sun onto two of the chairs and the fire pit. I filed my insurance claim and they denied it because it was an "act of nature" and was told the decision is final and I can't appeal. I wish I'd have googled them sooner because I easily found a class action lawsuit from the past due to them rejecting claims for BS reasons. The store did actually try to make things better but did not come up with a satisfactory solution so I will never shop here again. Terrible company!
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August 2023 by Jenn M
I’ve never been to Bobs but I’ve been told by a few people that they’ve got great prices and works have everything I needed. I went in, always per normal a bunch of sales people in front ready to attack. It makes me a bit crazy but turns out that’s not what harkened. I walked in, I asked where the recliners were, one very kind woman Tina ,said they’re back and to the right. Directed me the right area and I began to walk. I didn’t know it but she was a bit behind me. I turned around to ask another question and was happy to know she was near but not pressuring me or directing me to the most expensive which most do. She listened to what I might need, she directed me. She looked things up to give me details I’ve asked for. She was so attentive and patient. I walked out with what I needed, wanted and I felt heard, listened to, I felt her genuine self. I felt like I walked out with a friend. So strange, never happened before. It was literally the best experience I’ve ever had shopping. Thank you Tina for being the perfect sales woman. You are so professional and kind. Never change who you are! If you want the best, ask for Tina!!! Thank you
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August 2023 by Lily Ostovar
I found exactly what I was looking for at Bob’s. I am in love with the tv console I found! The sales rep, Daniela, was so friendly, helpful, patient, and informative every step of the way. She truly made the shopping experience a joy, and I plan to return to the store to furnish another room in my house due to her kindness.
