-
November 2023 by B B
My experience was awesome. Everyone I encountered at this location greeted me with a smile and was very friendly. The process went smoothly. I was in and out in less than 15 minutes. I will definitely rent here again for all my future trips.
-
October 2023 by Cheryl Selzer
James was very efficient and easy to work with. Renting from an off-airport location was definitely worth the cab ride in price difference and much faster than standing in a long line. The free upgraded car was a nice bonus especially with the AARP discount. Would definitely rent from them again.
-
October 2023 by Alisha LeJeune
Staff is incredibly friendly, and efficient. It was so simple to reserve, pickup and return the vehicle.
-
October 2023 by John G.
Car was dirty, and return was 7 minutes late, but at the time this place opened, which resulted in excessive charges.
-
August 2023 by Bill Lewis
I would like to thank the staff of this location for one of the worst customer service experiences I have ever had.I showed up early for my rental time, which was prepaid and verified. They then ran my license on a "365ID" machine. It was unable to verify my license, despite current ID and a clean record, so they cancelled my reservation. The attendant and manager had no feedback on why this would be, as the machine was provided by Avis. They said it was "clearly something with your record at the DMV", gave me a customer service number to call, and absolved themselves of any responsibility.To top it off, while I was on the phone with customer service, they asked me to leave the premises because they were closing, despite it being a full hour before their published time to close.I regret ever trying to give Budget a second chance at my business. I will actively advise against ever using their services.
-
June 2023 by adam jardine
The staff were very helpful and friendly, however beware of the hidden costs.They disable the satnav and dab radio that comes as standard in the cars to try to charge you extra which I found very sneaky and underhanded and a blatant cash grab.The car itself was nice but very bad on fuel (27mpg) it would have been nice to have known this when bookingAlso if you want the car for say an extra hour they will charge you for a full day plus the damage waiver so beware
-
April 2023 by Shivansh Singh
Had a great experience at this location, Michael is very helpful and patient and checkout was a breeze. The location itself is really clean.Definitely suggest using this location to get your rental vehicle!
-
April 2023 by Evelyn Capdevila
Easy check in and out. Good vehicles available. Easy to find. Hassle free
-
April 2023 by Jerry Burton
Better price than airport. In and out quickly, great car, GMC terrain.
-
February 2023 by Salar Zulfiquar
Amazing experience, staff was super friendly and helpful. Very happy with the collection of cars and their willingness to accommodate our needs. Will be returning anytime I visit PHX.
-
December 2022 by Jordan Wetstone
I exchanged my original car at the Doubletree Scottsdale location because it was so dirty it couldn't be cleaned with a standard wash. The agent, Marco, couldn't have been more helpful and concerned with my satisfaction. Great job and thank you, Marco!
-
October 2022 by Christina Billman
Excellent service! The guy at the counter was very kind and gave me all sorts of great advice before our trip driving from AZ to Cali!
-
September 2022 by Tyler Phillips
Best experience I’ve had from any rental car company. Awesome vehicle and awesome staff/management!
-
June 2022 by Jim Fatima
We rented a red Mustang. Car was clean, low mileage. Staff was friendly, professional, quick and accurate. Very helpful. Smiles, greeted you when you came in. That will bring us back to this specific Budget rental in Tempe.
-
June 2022 by Camille Mohr-Daurat
I will never rent any vehicle at that place again.I had made plans to rent a van for a move a week early, and I got a call just an hour before the time of pickup to tell me I had no choice but to get my vehicle from the Avondale location instead of Tempe.This didn't make sense, that location is 30 miles away! Since I was refused any alternative, I had to cancel the rental and postpone my move :(