-
January 2024 by Michael G.
Chapman was very communicative and personal with my support while the car was in the shop. It's very convenient that they have an Enterprise office at their location so it was easy to get my rental. The repairs were done at a reasonable time and with quality that exceeded my expectations.
-
December 2023 by Brian K.
Great service, vehicle looks brand new!!! Redid entire rear end Rav4, which was backed into while sitting in parking lot
-
November 2023 by robb owsley
I Brought my BMW X5 in on short notice to have some body styling parts added. They took the car in the same day, painted and installed the body parts. They were reasonably priced and were very friendly and helpful. Efficient. Bryson Cherry was very helpful and made it all happen!I would bring my car back if I need work or get in an accident. They will take care of you
-
November 2023 by Toniann Cioce
I had other opinions on this business but after the manager Gary reached out to me and spoke to me about the issues I was having I’m very happy with them. Gary did his best and corrected the mistakes of other employees and said he would be having conversations with them and reimbursing me for charges that were not spoken about clearly. I’m very thankful for this and think that Gary is running this place very well! If progressive sends you here for repairs make to sure to get in contact with him with any concerns you may have, he’s the best!
-
October 2023 by Diana Hernandez
Great, professional and fast customer service. My claim was handled through my insurance. Car was totaled, so I can't speak on auto body work but happy with the service I was provided.
-
September 2023 by Stephanie Sevcik
My car looked beautiful after it was finished! It was a stress free place to take my car. Everyone is very friendly. A little difficult to reach people when you have questions, but wonderful people and very good workService: Painting
-
September 2023 by Chloe W.
Loved the team here and the service provided by Aaron! Would definitely come back here each and every time something happens to my car. They were always a quick, efficient, and never stressed me out.
-
August 2023 by Martinn
Worst place ever.When we were supposed to pick up the car, they called to let us know someone had hit our car(on their property)and they needed to paint it again. They called us the next day saying the car was ready.When we get the car back, the left quarter panel is sticking out and they say they never touched that part of the car. (We have pictures showing paint dust (matching to the car) on the part they said they never touched. They also never provided any information on how our car was damaged on their property(they said they don't know what happened).Our car was rear ended and needed a new rear bumper. The exhaust wasn't even straightened out.It's been weeks since they said they would "see what they can do" and when we reach out, they say they don't know if they can help.
-
August 2023 by Katrin Hummel
2 starts because the first contact I had with them was pleasant. Unfortunately, that is where it ended. They looked at my car, promised me a quote for the next day but I never got it. When I called a few days later the person who was supposed to send it said he forgot and would send it right away. But again: nothing. They were obviously not interested.And yes, I know how to check my spam folder.I went to Hardy Vehicle Design instead, had a excellent experience there.
-
August 2023 by Cleveland Thomas
Melia did a excellent job with getting my truck fixed the correct way. I'm very happy how my 2020 Nissan Rogue was completed. And, I'm very proud of Melia, she did a great job. Thank you Melia...... ?
-
July 2023 by Say What
My vehicle was there for almost a month. When I got home with my vehicle I noticed over spray on the windows, mirror's and paint. The rear bumper isn't secured. When I took the vehicle back and told them what the issue was and all that was taken care of was the windows and mirror's. I was told that nothing could be done about the paint or rear bumper. The thing that I don't understand is that Chapman isn't paying for the bill.
-
July 2023 by Carlie W.
Brought my car in for a quick estimate and the staff was so kind and helpful. Aaron C was very fast and helpful would definitely recommend them !
-
June 2023 by Kyle M.
Amazing customer service! I'd give 10 stars if I could. Someone poured nail polish all over the back of my 3 cars which were parked in my driveway. Bryson Cherry from Chapman Collision was helpful, knowledgeable and made the cars look like brand new. I'm usually leery of places taking advantage but this is a trustworthy guy! Will never use another company. This is the place you need to go if you have body repairs needed.
-
June 2023 by Lily P.
I got into a minor fender bender almost two weeks ago and Chapman Tempe did such a great job taking care of everything! The drop-off was very easy and quick, Melia provided me with updates through each step and the pick-up process was just as smooth. They cleaned my car inside and out as well, and there is a lifetime guarantee on the fix. Thank you Chapman!
-
May 2023 by Kelsey Landstrom
Chapman is great. I got into an accident where I had to go through a third party insurance and they helped me with every step of the way and communicated with the insurances. Aaron was great and walked me through the whole process when I dropped off and called frequently with status updates. I also like that there is an on-site Enterprise so I could drop off my rental there. Thank you all for being so efficient, kind, and the quality work.Services: Steering & suspension repair
