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January 2024 by Brandon Evers
Thank you Jeff for helping me with my check
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January 2024 by Rob the Foodie
Nice location and very friendly staff and great customer service ?
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November 2023 by MH
My family’s business has been going to this location for 30 years, from the time it moved from Mill Ave. I have never experienced such horrible customer service from Dianna and her team who is extremely stuck up, and a staff under her clock thats become as cold as she is. This team makes it a horrible experience and I will drive off if I see Diannas face again.
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September 2023 by Justin Coan
This bank and the people that work there are garbage. Very rude, not helpful at all, and I would suggest that anybody looking for a decent bank search elsewhere.
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September 2023 by Rubi R-S
Friendly fast service. They also have dog treats if you happen to bring your pet! I love that!
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September 2023 by Tav Leroy
Everytime I come to use the atm I can't get in and the outside one is off, I didn't realize that when they close at 5pm they shut everything down. What kinda ridiculous mess is this? I've used chase for years and regardless of time I'd be able to go to atleast use one of the atms anywhere else. Awful.
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September 2023 by Laura Amphlett
I have been a customer for years. I also have to go to this location every week because of my job. Recently it seems that there is a whole new staff, which is fine, however the new manager, I am not sure of her name, possibly Diana or Diane? who is very condescending every time I have to interact with her every single week. As a manager myself, I would never treat my customers as she has with me, which is weird because I’ve only been respectful. why the need to talk down to me? weird attitude. this branch used to be my favorite because of the nice employees, now I dread every time I have to go there, what a shame.
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August 2023 by Angel Vargas
First of all I want to say tghank u for having t?ghis extraordinary people at this branch mill and university starting from Jessica to even the security guys they are all wonderfull I go there almost every day and they always do a great job yesterday was my birthday and some how they find out today when i went to do my business they gave me a happy birthday card to me is like winning the lottery having people that even take the time to get to know ur custumers and go beyond the extra mile is just amazing thank you Jessica and team in sure you ur effort will be greatly appreciated
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July 2023 by Eric Berdeaux
This is my neighborhood Chase branch. It is also the branch I've done transactions with as a branded business. In my personal life, as a customer, I would look forward to my interactions with the staff. They were unique and well suited for this area. My neighborhood also includes the main buildings of Arizona State University as well as student housing. This year the staff were exchanged for a new crew. I dont know where they came from but I do know that they are ill suited for this cosmopolitan location.Very short and very rude. The new manager is exactly what we don't want our students to have to encounter. Behavior is key when doing business with our foreign students, in particular. It takes knowledge, experience, critical thinking and heart.Assuming that she is following the law and treating every customer in a similar manner, then my own experience is a troubling indicator that our students are not getting the demeanor they should be. However, I have my doubts that her demeanor stays consistent. I got the impression she was not happy. Or perhaps, not happy serving me. ?Which I think is much closer to the truth. I only had two visits and my second time was just as bad as the first.Feeling repelled, I have taken my transactions to the pedestrian friendly ATM in the drive thru.I would recommend that she be exchanged for a manager more qualified for this area of town.If not that, then at least a brief tutorial in etiquette and the standards that should be upheld as an employee of a service establishment.
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June 2023 by C
Mayra the teller was surprisingly rude. She acted like a brat teenager high on pain pills. Weird stuff.. In general, everyone else is normally pretty nice and accommodating though!
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June 2023 by Oko Oyuna
Hated my experience at chase bank. The account specialist was unprofessional and got asked irrelevant questions. Closing my account right away
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June 2023 by Vikrant Raj Behal
1. Calls in a day ahead for natory. The bank says come in tomorrow between 9-11.2. Takes morning off from work to get notary done.3. Walks in to the bank4. Denied notary because they are understaffed. When asked about the call, the lady says she isn't obliged since notary isn't mandatory.5. Come after 10 days since she is going on leave next week
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June 2023 by Shishir B.
I'm guessing now the branch is being run by a bunch of new hires. Used to be my go-to branch but service quality has dropped exceptionally.
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February 2023 by Cameron Y.
Terrible company and terrible customer service. Don't use chase unless you want to incur needless fees and overdrafts because of those fees!
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January 2023 by Pablo Robles Garcia
I don't know about other people's bad experiences here, but when I came here without an appointment or calling ahead, they helped me right there an then and didn't stop working until they answered all of my questions. They gave some of the best customer service i've ever had at a chase bank!
