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January 2024 by Brandon Thomas
New flow ?No restrooms for Private Clients who are here for business/meetings... Big ?Seriously....
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January 2024 by Stacey Skinner
Rude !
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November 2023 by Cordon Rogers
Stopped by to withdraw cash at drive thru atm. The atm wouldn’t read my card so went to drive up window. Employee said atm has been broken for 2 weeks but they aren’t allowed to put a sign up because it makes the branch look bad. I wasn’t too worried because it should have been a quick transaction. It took him 20 mins to dispense less than $100 cash and then when he sent me my money my debit card was missing. He had to go find it from wherever it was left at in the branch. Poor customer service and poor business practice. It’s a real comfort knowing I pay a monthly fee for this kind of service.
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September 2023 by DJ J
I would NOT recommend doing any business banking at this location with Wanda Kaehr. I was very disappointed in her lack of warmth. I found her to be condescending and arrogant. Without listening to gain a full understanding of my concerns, she assumed she knew the answers and interrupted me regularly. She was also miffed when I opted not to take her business card.If you desire a quality standard in customer service, I urge you to go to the location on McClintock and Southern, not this one. I immediately left and went there and even though they did not have any meeting availability earlier when I scheduled my initial appointment, their bankers still went out of their way to answer my questions and resolve my concerns.I went to the Guadalupe location for my business banking needs because of their open availability in business meeting scheduling. If Wanda is the only person designated to handle business banking needs at this location, I can see why this branch isn’t booked through next week like the others in the surrounding area.Good customer service shows. At this branch, it was non-existent for me in my interaction with Wanda Kaehr. For that reason, I will not return to this branch to handle any service to my Chase accounts.
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July 2023 by Laird Creevy (UkLaird)
ATM Lobby is inside the front glass doors, is brightly lit at nite, & I think has 24/7 access - needless to say it would be surveilled by CCTV Cams. I also think it would be safe from tampering thieves attaching data recording devices. Seems such a cutthroat world these days, but for what it's worth, I believe this ATM Lobby is relatively safe for in-oerson 24hr access.
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April 2023 by sgtbilkothe3rd
Met with Wanda Kaehrs, wonderful, quick service regarding a business account. Very friendly. Could not have gone better. Highly recommend Wanda.
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April 2023 by Yoshi Walker
I opened two business accounts recently and have had issues with both unfortunately. The first account was a joint partnership account. We were told we were missing documentation and needed to provide it in order to keep the account active. Information was provided and multiple emails were provided to our banker at this location for follow up, but no communication or proper customer service was provided. The account was closed without our knowledge. The second account, which I am the sole owner of, has been setup incorrectly, giving unauthorized authorization SMS messages to someone other than myself. The communication was poor and execution on opening accounts properly has been poor. Aside from this, I have been on-hold with Chase Services which has also been poor. Coming to the realization that I chose the wrong bank to do business with.
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December 2022 by ac Fuentes
The staff are always friendly, helpful, I had to wait for 15 minutes and the bank teller was having a bad time with a patron, I was next I thought she was going to be grumpy, rude to me cause I was next, but she was SO nice and very professional. I'm always impressed by them.
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October 2022 by Alina E.
I understand customer service but can you keep your personal life outside of work? It's so annoying to be standing waiting to be helped and all you hear is two females talking about their husbands and personal life. I don't think anyone gives a crap.
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October 2022 by Michele Chinichian
Wanda has been my banker (personal, business, mortgage) for almost 20 years now and she is so awesome, helpful and easy to coordinate with! I still go to this location sometimes despite moving to N Central Phx (almost 30 minutes away) for her A+ customer service and kindness!
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October 2022 by NC Fuentes
The staff are always friendly, helpful, I had to wait for 15 minutes and the bank teller was having a bad time with a patron, I was next I thought she was going to be grumpy, rude to me cause I was next, but she was SO nice and very professional. I'm always impressed by them.
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August 2022 by Xavier O.
Had an appointment at 12pm with Gulshan Kaur and was there before 10 minutes before my appointment at 12pm and saw that she took this elderly couple to assist them. Instead of telling them I have a appointment at 12pm with this person who scheduled online. That shows me how serious they are with people who make their appointments online. I wouldn't recommend to come to this branch for an appointment. Don't waste your time.
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June 2022 by Erick Verdugo
I had three very simple questions and the woman up front had zero answers to all three, repeatedly said “I’m not sure.” Told me to wait for someone else that might know. Three stars for honesty and zero knowledge.
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March 2022 by Christinam Fuentes
The staff are always friendly, helpful, I had to wait for 15 minutes and the bank teller was having a bad time with a patron, I was next I thought she was going to be grumpy, rude to me cause I was next, but she was SO nice and very professional. I'm always impressed by them.
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January 2022 by Anna Weber
The staff at this location are super nice! Wanda is seriously the best! I love this bank and Wanda just makes it that much better. She’s very professional and friendly, and always helps with anything we need!-Anna Sauceda
