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November 2023 by Shane Smith
Worst cobblestone I've ever been to. Several Vacuums didn't work. Wheels were dirtier after washing than they were before I went thru. The drying towels left streaks on my windows. Soap wasn't dispensing in the tunnel...tube looked clogged and soap was oozing out instead of spraying. Vehicle didn't get halfway fried in the tunnel and was dripping wet.
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November 2023 by Eric Tuttle
BEWARE: Before signing up for a membership, you should know they took away employees' and managers' ability to cancel memberships or issue refunds (to make it more difficult to cancel or get your money back, they blamed it on the employees for issuing too many refunds, good ole corporations). I had been using cobblestone for a few months without issues, but when I moved and canceled my membership online. It gave me the confirmation screen, but 3 weeks later I was billed again for another month. I went into 3 different locations and was told that there was nothing they could do about it. They gave me the customer service number, but it's just directions to cancel online. They gave me corporate's number, but after calling them on five different days and leaving multiple messages with no response, I gave up. They claim they will call you back within 3 business days, which seems like a long time for a 60 second customer service call, but they don't even do that). I went back to the store and the employee told me she must be busy (because there is...only one person handling all of cobblestone's membership issues). They told me to keep trying to call and that was that. There are a lot of good carwashes in the valley that will help you in person when you have issues. I would recommend choosing a different place, based on my experience.
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October 2023 by Heath P.
Would have given 0 stars. The tall quality control guys seems to hate his job here been coming here for 3 months and this guy always has a stick up his butt I pay for a quick detail and I'm easy outside only wheels and tires and I always get an attitude I used to tip $20 each person that worked on my truck but lately i don't think they deserve its a horrible experience. I will still continue to come here because it's near my house. But come on cobble stone get it together before you lose business! Thank you to the staff at entrance y'all are solid very energetic.
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October 2023 by Robert Carrillo
It wasn’t good he would think for a $300 detail it be decent. Actually you’d expect it to be perfect. I got I got my friends truck back and to say I was disappointed is the least I didn’t even wanna let her see it or even tell her where I went for a $300 detail they didn’t even take the time to lift the backseat in her truck and vacuum. I had no idea the seats were soaking wet because they had plastic on them so when I got home to return her truck, I took the plastic off shut the doors and the next day she called me she said oh my God it smells so bad I need to get over there so when I did she was right, it stunk it’s still smells I know the truck was dirty but they didn’t even bother getting the roof. That was the whole point of getting it detailed. The roof was filthy. Mind you the whole truck was filthy with the things that they should’ve done they couldn’t. Ignore you got a vacuum. I get it. Some listings wouldn’t come out but you didn’t even do anything on the roof pretty much left every stain up there and you would think after being there for eight hours I think I’m not sure how long it was there but it was a long time they called and said it was done the seats or soaking wet and so is the floor I would never recommend this place and I feel bad that my friend has a membership that she had to get a membership just to get the $300/2 170 it’s still a lot of money and it’s embarrassing. No pride in their work they didn’t even vacuum under the backseat. I would not recommend it or go back and she has a membership. She probably would not go back with her membershipServices: Auto detailing
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October 2023 by Peggy Willis
I would like to thank Mario the G.M. of Cobblestone Car Wash for his response to my situation of being charged for a car wash I never had. He was very professional, polite and never insinuated that I could be wrong or maybe I forgot. He called the corporate offices to have them issue me a refund. I then was contacted by MaryJane from the corporate office and she too was so helpful I was amazed as well. She informed me about my refund and when when this was going to happen. All and all Cobblestone Car wash is a great company to deal with.
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October 2023 by J.R. A
While my Tesla was in the shop for service, I was given a loaner Tesla. I'm a paid member of Cobblestone and had already previously ran the loaner car through two other Cobblestone locations by having them look up my active membership at two other locations in Scottsdale. But not at this location. The ahole manager, Mario, refused to look me up and couldn't have cared less that I was a paid VIP member. Not sure how this unprofessional excuse for a manager got a job as a manager but he has ZERO managerial skills needed for a customer-facing position. He should be fired asap as he doesn't display the qualities of a professional nor what I think Cobblestone wants/needs from its managerial staff. I've always been treated like a VIP customer at other Cobblestone locations until I came to this one. Highly disappointed in Cobblestone for hiring this unprofessional, poorly trained excuse for a manager let alone having him responsible for making decisions relating to long term monthly members.
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October 2023 by Kyle Anderson
Great customer service! Had an issue with the interior cleaning and Pacco very respectively explain I didn’t purchase the proper package for that type of cleaning but still went above and beyond and clean it anyway! Very respectable employees.. Will be back!
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October 2023 by Ashlee R.
ZERO Stars. Management is dishonest and refusing to take accountability for their machine ripping off the driver side mirror of our 2021 Toyota Tacoma on Wednesday, October 4th at 6:20pm. Paco admitted responsibility on Thursday, October 5, 2023 after reviewing the cameras and and informed me that general manager Mario would be reaching out on Friday. Never received a phone call. Just got off the phone with Mario on October 7, 2023 after I called him stating there was a "miscommunication of who would be calling who" followed by him telling me that he could not tell by the video if the vehicle had prior damage, would not be taking responsibility, and wanted me to bring in the vehicle for a visual inspection to see if there were screws or glue. He is NOT credentialed to inspect vehicles and I will be getting multiple third party inspections. I will be filing a small claims case against them to cover the $650.00 price tag for repair. This is unbelievable.Horrible business practice. No not go to this location. I expect that cobblestone car wash corporate will reach out to me directly to rectify this ASAP.
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September 2023 by Jessi Deciga
Worst car wash i have ever received and i am not picky. I was so disappointed that i felt inclined to write this review. I got the basic and jus got back from a Vegas road-trip and all i needed was to wash the bugs from my front windshield. I came out with every bug smeared on my windshield. The water pressure was terrible and a waste of money
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September 2023 by Susan Knapp
This location used to be really good but unfortunately it has gone downhill. Washes are so so and the interior never looks like it's been cleaned. I tried the do it yourself option but the times I have gone they don't have towels available or they have closed early. Definitely could use better vacuums or least better maintenance on them.
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August 2023 by Barfany B.
I used them for about a month with no problems however in my most recent visit the car wash broke off my drivers side mirror casing. cobblestone says they are not liable for replacing the part because the vehicle is older (2006).If you have a newer car you will probably be fine but if you have an older car like myself it is probably best not to risk it. the employees were understanding and nice this is just an unfortunate corporate policy.
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August 2023 by Melanie Holte
Went through the car wash and my car came out dirty. The brushes messed up one of the seals around the back window. For the price, I would have appreciated a clean car at minimum.
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July 2023 by Matthew Laster
Adrian from the git go was very polite and welcoming even in this heat. The other men I encountered were also very polite and welcoming. Thank you Cobblestone for having such great employees.
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July 2023 by Mr. Jax
Such an excellent team with a reliable wash! Their towels are such a wonderful touch.I'm so grateful to David for going above & beyond to get my car spotless! What a great experience here!
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June 2023 by Jennifer Morales
Customer service was great! I love the unlimited plan. Just wish the car was a little cleaner when it was done. Still had dirt in corner of windows and inner windows were not clean nor was inside wiped down. Thankfully I got unlimited so I'll just keep taking it back till it's clean correctly but not sure if I will continue unlimited if satisfaction is not met
