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September 2023 by Ashley M.
Very rude and passive aggressive attitude from Ashton from the moment I walked in didn't call me up or ask me what I needed. Just extended his hand out for the keys didn't offer a receipt gave me no final details on the purchase or final price. Would not return to this location or recommend
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June 2023 by Antaine Ó Conghaile
Excellent service, very helpful and courteous staff.
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May 2023 by Hannah M.
The customer service was very poor. Maybe the girl at the register was just having a bad day, but she treated my husband and I like we were idiots. We were having trouble with using the app to return our rented van, but some patience and instruction would have been appreciated.
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January 2023 by Arlina R.
I needed to move my stuff from one airbnb to another and didn't want to do a lyftXL as we had 4 hours in between check out and check in and didn't want to rush pack an XL. I had to go into the store instead of doing their express pickup because I have a Texas drivers license. They did something tacky that I never seen before at any uhaul I been to and it was you must and have to provide a phone number of someone that HAS to answer or you can't rent the van/truck. I understand this is near the college and they want to make sure their equipment comes back, but what about someone who needs a van to move stuff to escape a domestic violence situation? After having to go through this long as hell pickup process, I finally got the keys to a newer shuttle van. Unfortunately it reeked of smoke and it wasn't even all the way full with gas but it was something I needed at that moment. I probably will rent from a different location instead of going back here.
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December 2022 by erika g
The attendant was very nice and got the trailer hooked to my car fast
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September 2022 by Anne U.
Reserved a U-Haul in Tempe Town Town Lake - 800 N McClintock Dr . They called to confirm 2 days prior. They said they were making the reservation for 10 AM. I told them it would be 12:00 PM when I got there and they said that would be fine. When I got to the rental office at 12:00 PM, they had given away the truck to someone else. Their info says a reservation is not a final confirmation, but what do you have to do to have final confirmation? I have heard this same story from multiple people regarding u-haul. They need a much better system to hold reservations - why not collect a deposit to guarantee the reservation like other people do? I am furious. I have to move from Tempe to Denver tomorrow - this is nuts! The person at the counter was clueless and could do nothing. Thanks, U-Haul!
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August 2022 by Jamie S.
If you are thinking of using these guys for a storage box or delivery, RUN! Away fast! Worst business experience I have had probably ever. They don't write a thing down, so forget trying to make any changes and have a record of anything. They actually delivered my box to be stored in PHX to Los Angeles, CA, where it has been sitting for a year now. Well hopefully it is because they actually delivered two boxes, one completely empty and the other presumably my stuff? Somehow I acquired an extra empty box they tried to charge me for. HAHA! The kicker is that they want ME to pay to have it sent back. If you are looking for moving help or storage, go LITERALLY ANYWHERE ELSE. What I should be doing is suing them!
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June 2022 by Ivana B.
I had a great experience rbis afternoon on 6/15. I can't remember the other guys names, but Malik and the other guys were super friendly and helpful! They helped me fit a ton of boxes into my Honda. I don't know how they did it, but I'm super happy and grateful for them helping. Thanks guys!
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May 2022 by Greg R.
The worst business experience EVER! We Reserved a temp controlled unit on line 3 months in advance only to find out that this local does not honor the reservation and it's "first come and first serve." We therefore had NO temperature controlled unit to move 5 students out of ASU for summer in Tempe AZ! Manager was Not helpful and did Nothing to make the situation better (ie did not try to find us another unit nor any discount etc). We left very upset! This is just awful especially for out of state parents who had done the job to make reserve a spot only to be rudely denied. The manager is feckless!! Do NOT give this place any of your business!! If I could give Zero stars I would!
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May 2022 by Lukas R.
We had a place reserved and they gave it away DO NOT USE THIS PLACE FOR SUMMER STORAGE! They were very very unfriendly! I do not recommend!
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April 2022 by Kalem V.
Just what I needed. Friendly and helpful staff. Much needed during the stress of moving.
