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December 2023 by Ryan S.
What's there to say? I mean it's a Costco, the parking lot is slammed with cars parking and leaving, people walking everywhere. Ultimate though the inside, just like all Costcos is super clean, shelves are packed, clothes are constantly being refolded after annoying customers mess them up and drop em back on the table. Delicious and cheap food at the Food Court up front. I went in to just verify my new membership card and take the photo, whole process took maybe 2 minutes? It's a Costco, you know what you're getting because the stores are all universal lol
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November 2023 by Road Travel Vlogs
The service was slow and i didn't get a call after my car was done. So I ended up with waiting more than 1.5 hrs.
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November 2023 by Sreya Ann
Tires we purchased from here wore out 50 percent in a year. Costco representatives at a different location even explained how the tires are not of decent quality and how Tempe Costco is not willing to do anything about it. We're now being forced to shuttle between the tire company and Costco with no positive outcomes.
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October 2023 by Sanju Joseph
Mark was very helpful and went out of his way to inspect my existing tires and recommend my next steps. It was quite clear that he was very busy with multiple customers and a computer system that was down. Appreciate his eagerness to help me even in the midst of his busy schedule.
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October 2023 by Quincy Harrison
Excellent! I had a flat tire and came in near closing. The technicians took their time and put a spare on for me. Truly grateful.
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September 2023 by Caleb R.
Food court is horrible. Waited an hour for 3 pizzas. When I finally asked they just gave me 3 pizzas that just came out. Person who was 75 tickets in front or me got their 2 pizzas before me. Basic math. Horrible experience
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September 2023 by JEFF PETERS
Costco is a top-notch warehouse club. The tires are worth your membership. The people help out greatly, too.I had an emergency need for tires for my daughter's car. The normal tires for her vehicle were on national back order, with no estimate of when (or if ever) this would be resolved. The associate directed me to another retailer who would have the tires and gave me specific brands of the exact tire we needed -- not just for the car, but for her exact driving needs -- and showed that the cared about their customers.He could have sold me some expensive high-speed tires she would not have ever gotten any benefit from that would not last nearly as long. Instead, they sent me to a competitor. Great serviceCostco tires have a road hazard warranty, which comes free. You get free tire rotation every 6000 miles. They also fill their tires with nitrogen. That prolongs the tire life by keeping consistent tire pressure at greater temperature ranges. Members get free nitrogen tire fills with nitrogen at any Costco.
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September 2023 by Ana S.
Freida and the rest of the Costco staff here is awful. Such a train wreck. They're are some of the most unfriendly and racist people I've seen so far in AZ
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August 2023 by Tonya D.
Love this Costco. Employees are always friendly. Lots of new items. Store has always been clean and organized well.
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August 2023 by Maria C.
We went here yesterday afternoon to buy whole chicken to feed 90 people. So first we went to the Membership counter just to ask to whom we can talk to about getting 16 whole chickens and the man in the counter with name tag "George" said to my husband "End of line!" So my husband went straight to the Roasting area. I waited in line in the membership area to ask the very helpful woman who told me to go and asked the managers or supervisors that are wearing red vest. I went up to them and asked if we can buy 16 roasted chickens and pick up before they close. Nick "Manager or Supervisor " said he would go to the Rotisserie and check. He came back and said "I am sorry, we're sold out!" That was 4:00pm. I told my husband and my husband said how could they be sold out when the 3 ovens are full of chickens being roasted? Because of the unfriendliness and lack of willingness to even listen to what our situation was, how can you call what they do customer service? I've never had a manager lie to me when it was so obvious that it was not true. In my opinion, these people shouldn't have access to "customer service " situations. Incredible is the only word I can use to describe the lack of courtesy and professionalism that was exhibited by these so called "managers." I feel sorry for the employees that have to report to them. If it was my call, these people would be on the street in a heartbeat. BTW, we we're trying to buy food for 90 kids from the Philippines that were here for a competition. Most of them do not have financial support, so the meals we (and others) are providing, is the only food they have while they are here. Taking matters into our own hands, because a plain "no" is the answer of small-minded people, we walked out with what we needed for the kids. Absolutely no thanks to the "managers " at this Costco. This is the last time I will ever set foot in that particular location again. Thanks for nothing.
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June 2023 by Janelle Banda
SEXISM and ageism!My elderly father was forced to wait 1.5 weeks to have Costco install tires bought.Same day as my father's appointment the staff at Costco happily decided to install same day a hot Asian lady's brand new tires.My father's tires were in critical condition.How dare you Costco. Do better.
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June 2023 by Yasaman Parthor
Eric was rude. (I think that was his name. Short little dude with a piercing).I brought my friends car to get tires replaced since he will be out of town for a month. We made an appointment but ended up needing it done sooner due to the car being used for a trip. So I brought it for a walk-in appointment, because the guy on the phone said they accepted them the first 30mins of opening.Everything went fine, the first guy was very helpful and nice. I went to pick up the car, and Eric made a comment about making an appointment. I started to say that I had an appointment and I needed to cancel it since the work was done but he rudely shushed me and waved me to stop talking. I began to speak again and he did the same thing! Any time I would start to talk I was shushed like a child and cut off from talking. I'm so appalled..Makes me wonder if he would act that way with a man. Never going back to this Costco tire center again and making sure my friend doesn't either.
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June 2023 by Suzan Sarnoski
Not happy at all. On hold for 7 minutes, the person answering the phone was short and little rude. Also price was out of line
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May 2023 by Aileen R.
Costco Auto--- never in 20 years of going to the same Costco did I feel the need write a review and sadly I gotta give a negative one. I can't believe the attitude of a mechanic (white male in his early 40's/brunette is the only info I have for him). Conclusion, he should not work for people if he doesn't plan on being helpful or engaging in a kind manner. Dude acted like I was expecting royalty service. Any other worker there offers to check your tire pressure, or they'll kindly tell you you're in the wrong spot. He was avoiding eye contact when I got there n when I finally reversed he started off by telling me what I should've done/ said hi and gotten out of the car like a normal person. I could not believe this encounter happened--please have a talk with him. I hope he's not the one in charge cuz yikes.
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April 2023 by Högan Jé
I normally have a positive experience at Costco Tire Centers but was compelled to leave a review because Eric went above and beyond today with myself and several other customers who I observed while I was waiting during a very busy day there. Thanks so much. Give that guy a raise!