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January 2024 by Dona Lajoie
The work was done quickly and the car looked and worked great afterwards. Jesus was very quick to let me know how to reach him easily from the waiting room if I needed anything while I was waiting. It was a very relaxing and accommodating service experience.
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January 2024 by CC K
When I first called to make an appt I was told I’d be called back. I waited 2 weeks and no call. I called again and Michael reached back out same day. I asked how long it would take and if I could wait or need to drop it off. I was told it would be less than an hour so I’d be able to make it to work on time. It took over an hour. I was very late to work. Also, the customer WiFi was down apparently. Someone was supposed to take a look but it never came on. I finally connected to a hotspot so I could work on my laptop. Everyone was very nice but just not a smooth experience. I would have rather just be given a car to come back later in the day to pick mine up.
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January 2024 by Ke Be
This dealership is awesome. Ended up buying GMC Denali after Luz Gamez went above and beyond to make the deal possible. Thanks to her it was one of the best car buying experiences I‘ve ever had. She was a cordial, transparent and straightforward without the annoying car sales tactics.The dealership overall also impressed me as all the people were super nice to work with and have a great customer service attitude.
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January 2024 by J W
I get better service at In & Out Burgers!1. Half a day for an oil change, even with a pre scheduled appointment .2. Their technician wrecked my 2023 Escalade ESV .3. Lied to my wife about what happened.4. Put us in tiny buick with no luggage space during Christmas and made us cancel our trips planned, or we would have had to take 2 vehicles.5. Said Escalade was all fixed up. NOPE, the hood is out of line, the skid plate was still scraped and torn down , the front spoiler under bumper was still damaged . A plastic part in front of the skid plate was broken and half missing.5. We have to take it back now to get that stuff fixed that I specifically told the service manager about. This is the 4th trip, and we live 45 minutes away!6. When we pulled up in the service line to get the vehicle that was still wrecked, I had to go all over to find someone to find someone else to get our vehicle. Again, service is garbage.7. For all our time , the Wrecked car, the gas, the loss of work and income, the stress, the being lied too, the car that has definitely lost value due to the accident and all the lost memories from the trips we missed with our family, we get a car that may be fixed eventually.So know when you spend over 100k on a vehicle, this could be you!See the pictures attached.The picture of my wife's knees reflects how much room she had in the loaner car because we had people sitting behind her with the same amount of room.Don't make your problems the customers!You don't have enough employees? Hire someHave a dedicated oil crew.Can't keep an appointment? Don't make them.Can't have customer service? Don't own a business!I would give a minus 5 stars if I could.
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December 2023 by Glenn Bills
Got me in for an oil and filter change with 15 minutes notice. Since we travel 60 miles to get up to the cities near the dealership, this was very much appreciated. Had the car returned to me within an hour and 30 minutes. The car was and cleaned on the outside. I appreciate that very very much.
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December 2023 by Deborah Gross
Grateful for the knowledgeable, efficient and kind service we received today from Coulter. We worked with Denny and he was outstanding. I appreciated his experience and his levelheadedness. Great experience and I love my new beautiful truck. THANK YOU Coulter and especially Denny!
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December 2023 by Tiffany Hamm
They worked with me best they could. Didn't want payment over $550 but my payments are around $680. Already know how dealerships work they say they discount the vehicle from MSRP but after taxes, fees, and everything it's the same if not more then the original MSRP unfortunately that was the case with me, but I really needed an updated family vehicle. And I'm happy with my choice and Brett was a big help! He was nice, and at times if I seemed difficult he didn't show he was annoyed or upset with me and helped me thru the process. So I appreciate him.
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December 2023 by Robert Hoagland
I was treated very well by all of the staff and Brett Kramer probably spent all afternoon with me after picking me up at the Phoenix Airport and taking me to the Tempe dealership. I felt a lot more confident after he explained features on the 4x4 making it a less stressful drive back up to Washington state.
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November 2023 by Quiana Tyson
This dealership clearly has a problem with servicing people of color who knows cars and refused to be taken advantage of. I inquired about a car online and was called and told that it was available to view. I drove 50mins to look at it and they told me I could not drive it because it was waiting on some GM parts. I offered to put some monies down because I needed to make a run Luz said no it's fine so came back 2hrs later to discuss some numbers and inquire about the repairs that were needed on the car and instead of them telling me what those repairs are they wanted me to fill out an application for credit to purchase the vehicle and when I kept pushing back and asking questions Luz walked away. Then Bill kept telling me that quote on quote it's not this hard it's not that hard and that he's been with the company for 10 years as if that has anything to do with anything. The first lady told me it was an issue now this guy says "by the time the keys get in your hand everything will be certified" but again refuse to answer the question on what needs to be repaired right now. They want me to sign an application the finance a car that I don't even know what's wrong with it that's pretty deceitful. And when I got two other opinions involved two other MALE opinions that is Bill could not handle that and again he can only said " it's not this hard." I asked to speak to the manager and the manager Ryan kept sending Bill out. I asked to drive the car and I guess to satisfy me they said I can drive it around the parking lot which is completely unsatisfactory and also this tells me that is something seriously wrong with this car. This is a team of crooks I am convinced!!!!!
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November 2023 by J R
My buddy went over to buy a truck and the sales person that was “helping” him, was extremely unprofessional, went as far as to tell him he was an illegal alien so he couldn’t get a decent price and it was going to be high no matter what. How do you assume that on somebody by the way, they look and dress. Wouldn’t recommend! Btw, Salesperson: Luz Maria Gamez
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November 2023 by Brian Brost
AVOID AT ALL COSTS!! We purchased a new 2016 GMC Acadia from Luther Brookdale Chevrolet (5/24/16) , along with "complete” extended warranty via Protective Asset Protection (PAP) for up to 72 months or 100k miles. These are sold off the shelf at the dealership. In May 2021, I brought my GMC Acadia (60 months, $69k miles) to Coulter Buick GMC in Tempe, AZ for a stutter/hesitation issue with the transmission. Coulter was the closest “GM Certified Service Department” and I wanted to avoid a scenario where I'm denied coverage due to a technicality. Michael Valenzuela was the service technician. Coulter performed a multi-point inspection and did not find any issues but I realized the issue was not fixed. I called Michael Valenzuela and was back into Coulter. On 6/4/21, Coulter “fixed” the engine mount and PAP paid Coulter $1,194.59 for the repair. On 4/5/22, I’m at Coulter once again (3rd time) for the exact same issue. Coulter once again “fixed” it by replacing the Front Struts and Mounts. PAP paid Coulter $1,504.31 to complete the repair. I called Michael Valenzuela shortly after to advise the issue remained. I had already navigated issues getting into an adequate rental car, so I offered the first week of June given I’d be traveling and could leave the vehicle.On 6/7/22, Michael Valenzuela left me a voicemail stating “Brian, Michael over at Coulter Tempe. Hey giving you a call back on the Acadia. There is a software update program for the transmission shutter, the extended warranty has unfortunately expired, the software update wouldn’t be something that would’ve been covered under the warranty either way, um, but uh, um, I’m going to go ahead and take care of that programming for you, um, just uh just to help you out there it’s like a $350 program I’m just going to just take care it for you no charge. We did figure out what’s going on with the rear A/C, or the A/C, uh it needs a rear evaporator is leaking I do have components in stock I can have it done this week for you by the time you come back can have it wrapped up, it’s about $1,500 in repairs, again the extended warranty has expired the 20th of last month so if you want me to move forward with that I can. I’m going to send the inspection to you via text message, you can approve the A/C repair on there the transmission shutter you’ll see where there’s a zero charge, you still have to click approve to have the technician move forward again on that part because there’s a zero charge I’m going to take care of that for you on my end so any questions you do have call me…” After all this, we simply needed to plug the vehicle into the wall and download a software update?! As you see, the extended warranty was clearly on his mind and now he’s “helping me out” on $350 software updates.Move forward and the stutter/hesitation remains. Ultimately, in June 2023 I called Michael and told him my expectation is that he gets me into a vehicle as I’ve already spent considerable time/money on the issue. I show up at the rental car facility and it’s setup as customer pay. I called Michael immediately and told him I’m not paying for another rental to which he advised this isn’t their standard practice. I asked him – what’s standard about 5 visits and bumbling an extended warranty? I stated I'd been patient and didn’t want to approach the BBB, hire an attorney, etc., I just wanted my car fixed. To which, he told me to pick it up and get out of there. I returned and we argued in circles before I asked who oversees the department. The floor employees had already scattered but two people came creeping onto the floor. I asked what they knew about my file and they said nothing just get out of here. Neither identified themselves but after digging on the website, it was Justin Mitchell and Joey Dionda.Coulter is either incompetent or dishonest. I'll admit my timeline on the 5th(!!) visit was too slow but come on Coulter. Michael is the worst. Justin Mitchell and Joey Dionda aren't managing anything up there and it's embarrassing.
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October 2023 by Lily M.
This is the only place I will take my car for service. Every time I come they are always willing to help. I was in a bind and needing an oil change, but they didn't have any appointments. Nick was so wonderful and fit me in on a busy Saturday so that I could be driving on the road safely. Everyone is friendly, the lounge is very clean, and they really care about their customers. Only place I will go for vehicle service!!
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October 2023 by A Star Ri
I was quoted for a new Buick key. It was $183, which wasn't an issue, but they didn't quote me on the labor. When I arrived, they attempted to charge me $398. I expressed toStephen, I wasn't happy about the price but gave my card for payment. He took a little off, and I ended up paying $294.07, which was honestly the least they could do. I reached out via text for an update on my car and didn't receive a reply until over an hour later, and that was after I called and requested a call from Stephen. I hate being ripped off, and I hate receiving horrible customer service even more. They sell keys that are compatible with buick on Amazon for $14, and they can be programed by you, and a locksmith can make the key for a lot cheaper. Save your money.
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October 2023 by Marcia Butters
We were traveling on a 6 week trip from Maine and were needing an oil change on our GMC Sierra diesel. They were able to get us right in when it was convenient for us so we could continue on our road trip. We were also grateful to come out and find our vehicle freshly washed! Thank you Coulter Buick GMC team!
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October 2023 by Cris Holmes
Extremely Disappointed in Coulters bait and switch sails approach. I have two bucks a LeSaber and a Rendezvous that I have had serviced by Coulters for almost 20 years and have always been pleased with there service. So when we decided to look at a new used vichical they were our first choice. I found a vichiel I liked on line and talked to the sales representative. I made an appointment to test drive it. When I started the car there was a check engine light on. The rep explained that the part was on order but they don't have a delivery date yet. I drove it and it's a nice car. Upon returning to the dealership I was given a price $5,500.00 more than the web site listed price. I had a cashers check in my pocket for the Internet listed price. One of the listed items was tinted windows which Buick list as a standard feature. The other items included additional key fob with remote start, Coulter Prep for $995 and Coulter value pack for $490 among other services. When they are tihs deceptive on the purchase price what else are they hiding? I don't believe I can trust them to be forthright and onest.
