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January 2024 by Amber Campbell
TL;DR: Avoid this pharmacy unless you plan to stay while your script is filled and make sure you check that everything is correct before you give them any money. They don't care.Normally, I wouldn't post about an issue like this, but Kendra's lack of any kind of empathy or even trying to find a solution has left me feeling like I've been scammed out of $25 and will have to give them another $25 just to get the correct medication when it IS available for refill.A huge lack of communication caused this, and poor customer service has me wishing to not have to deal with this pharmacy ever again. Luckily, I only fill one medication here, and I won't be continuing with this pharmacy after the correct prescription is refilled.If you guys had confirmed the dosage with me before starting to fill it, and then given me the correct amount of time it would take for the prescription to be ready so I could pick it up, this wouldn't have happened. I do take the blame in assuming that the correct dosage would be filled, as I've never had a problem with that before, but I was also beyond exhausted and needing sleep. As it was the last dosage that had been picked up, I don't understand why the lady I first spoke to never confirmed the dosage and neither did the lady that told me it would be another 40 minutes before it would be ready. This was after being told 20 to 30 minutes by the first lady, and then waiting that amount of time.What I could not help, at that point, is that my mother would have to pick it up for me because I work nights and it was way past my normal sleep time even before I left. She didn't know to check that the dosage was correct. But your pharmacy should have checked with someone before selling it to my mother. The pharmacist even asked her if the doctor had reduced my dose, yet your pharmacy still decided to let my mother take the prescription instead of hanging onto it until the right dosage could be confirmed. Why didn't you confirm with my doctor's office?I know prescriptions can't be returned after leaving the pharmacy, but there has to be some sort of solution other than a faked apology. $25 is not a small amount, especially these days. I think my biggest question is, "How would you feel if this happened to you?" I have a feeling that no one at this pharmacy cares enough to even put themselves in someone else's shoes. Or that's how I feel after my unproductive phone call to see how you all would make this right. Now I am out the money, and I have a medication that I can't use. It's not like I can take two pills to make up for the amount. So yeah, thanks for nothing.
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January 2024 by Kirsten Gyorkos
You don't have to have manners to work in this pharmacy. Whoever answers the phone is extremely rude.
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January 2024 by Aubree Bell
This location has been an awful one to work with. Anytime any employee has answered the phone they are hostile and judgmental. I have been verbally cut off in the middle of sentences and seeming to be a bother to the staff. I do not get notified anytime my medications are filled and have not been given the correct amount of pills I need for the last two months. I dread having to come here to pick up my medications or make a phone call for help.
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January 2024 by Megan Leahy
Clean and reliable place to shop love that it’s 24/7 comes in handy frequently
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December 2023 by larzae d.
came in at around 9:20 for medicine. pharmacy is closed. long story short bathroom is closed and they refuse to open it till the pharmacy opens. why be open if your bathroom is not open ? also playing rock/metal music is that ok with their policy ??? lmao. If they wanna get exact with rules
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November 2023 by Dori O
This CVS location is one of the best! It’s not my CVS pharmacy, where I get my RXs, but I stopped in there the other day to pick up a Doordash order and a young woman named Tisha helped me S0 much. She was so knowledgeable about where everything in the store was located and went out of her way to help me. I wish every retail store had such excelled customer service—CVS is lucky to have an employee like her. Yay Trish!
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November 2023 by Jasmine J
Carly at the pharmacy was extremely helpful in sorting out a manufacturer change for my pet's prescription! She went above and beyond with the follow up, as well as locating other CVSs that carried the manufacturer that worked for my pet before it switched. I deeply appreciate the effort she put in <3 Thank you!!
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November 2023 by Gala Xy
This CVS location at McClintock and Broadway is the worst. Every one of the female staff at this location has a serious attitude and acts hostile towards customers. They seem to hate having to wait on anyone. There's no excuse for allowing this behavior. Clearly management isn't doing their job. Unless you like being barked at by pharmacy staff, I would suggest going elsewhere. I can see why CVS is losing business and closing locations.
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November 2023 by Ivy Leahy (Poison)
I love that the Staff in store and pharmacy are always very kind , welcoming and helpful they always answer my questions the best they can love how this cvs is ran always have very smooth fast transaction with all kinds of services they offer there they make it easy and offer all kinds of services so I can just stop at cvs And do everything or almost everythinvg i need to do and not have to go to multiple places best part is it's open 24/7 so i never have to wait for morning to get my stuff done I can just head on over in the middle of the night to do my thing and continue on with my night Thank You CVS i appreciate you being open 24/7 and always being kind and helpful no matter what time it is keep it up ??
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November 2023 by Michelson R.
horrible staff not friendly or knowledgeable and act like they work at Taco Bell. had to wait two hours for prescription and when I finally received it , it wasn't even the correct order. then had to wait in line again for another 20 minutes
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October 2023 by Emily W.
Whoever answers the phone for the pharmacy or works up front is extremely rude. Don't even have to go in person to know the woman answering the phone has some real attitude for no reason.
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September 2023 by Robin Bryson
I am really surprised about all the bad reviews about this location. The CVS by my house closed down so I switched to this one. They are super fast and the pharmacist always comes and talks to me about my new meds. This something my old my old CVS lacked so I am happy with my change
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September 2023 by Allen M.
Picked up a med and had a wonderful customer service experience by Tisha, who was sweet, caring and efficient. The pharmacists were also very respectful and took care of transferring and special ordering the medication needed over the phone. I saw all the negative reviews and felt compelled to share a contrasting experience. Makes me wonder how much our own mood and outlook affects our experience in life and with others. Thank you Tisha and team for a smooth script pickup.
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September 2023 by HoyMay P.
Very nice and friendly staff. I asked about vaccines and where to find another product. Smiling staff walked me to the aisle and pointed the the item. Great customer service and with a smile. They have their own Minute Clinic for any emergencies. They have their own parking lot.
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September 2023 by Avelardo Moulinet
I called this pharmacy FIVE TIMES today to get a cheap, but essential pain medicine. FIVE TIMES I was put on hold, for several minutes. The fifth time I punched in the Provider option and when I said I just wanted the pharmacy, again I was put on hold. Finally I got a pharmacist and asked for the medicine to be mailed to me. Almost $5 to mail a medicine that cost $.65 in two-three days? Same day mailing is Twice that. I'm switching to Amazon. Free, SAME DAY subscriptions delivered FOR FREE.