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January 2024 by AZ MICHAEL 99
This store is absolutely horrible. I was told I cannot try on both shoes, how am I supposed to purchase shoes if I cannot try them on. If they really feel like someone's going to steal the product maybe they should get security.
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January 2024 by Platero Begay
Great Customer service
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January 2024 by christopher massop
This Store is Completely Shopped Over No new product Racks of clothes Just Slopped together will never come here Again
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January 2024 by Steve Ballard
Two floors well stocked with indoor and outdoor gear, wide variety of shoes and clothing. Golf gear including a repair type shop. May as well go here first.
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January 2024 by EP
Came in to look for shoes. Found a pair, first tried requesting the shoe through the kiosk. Waited 5 minutes and then had to ask an employee as it became evident the kiosk was not working. The employee brought out one shoebox for myself and handed another customer shoes to try on. He handed her the box. Now for me he said I could only try on ONE shoe and if I wanted to buy them he would have to escort me to the register and after buying them I could try both shoes on. WHAT??? The shoes were about $120. When did it become the norm to not let a customer try on both shoes at the same time?? This was stupid. I just left. Won’t be back.
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January 2024 by The Big Clew
Camping Adventures and more hidden in this mall sized store!!!
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January 2024 by Leonardo De Monaco
Be carful when being offered a protection plan. Some staff members will sugar coat the deal just to sell the protection plan.On the other hand, staff member Chris and his manager were honest and willing to “right the wrong” the other worker did.
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January 2024 by JORGE DC.
Really good
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January 2024 by Lesley W.
First time here on 12/21 ! Very nice selection and atmosphere!
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December 2023 by Frank R.
Gannon is working the front desk, it's going to be a great day .This guys customer service is Superb, very knowledgeable, very helpful, it's a shame if this guy leaves this place , other employees should take a lesson from him on Customer service.
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November 2023 by Kristen Berg
I needed shoes for myself and my 2 little boys that have special needs. Damon was so helpful. I'm really impressed by the customer service. Thanks again
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November 2023 by Wayne Smith
I was in looking for a new golf driver. There was 3 staff members standing there chatting with each other, not one of them asked if I needed any help. No clubs had any pricing them. I finally got frustrated and left. I have bought from this store before and they were helpful, not today!!
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November 2023 by daniel Pina
My family went shopping for shoes for our toddler so we could try on several pairs. The associates working in apparel and the fitness areas were great. They stopped and asked us if we needed anything. The associate working in shoes could care less. We waited patiently for several minutes thinking he was looking up shoes on his handheld device only to realize he was texting on his personal phone and not helping anybody. After he brought us a few pairs of shoes he disappeared. Then when i needed a different size and noticed several more customers waiting to try on shoes I went looking for him in the back. When i walked into the employee area where they keep the shoes he was leaning against the rack texting on his phone again laughing at his phone. He was then annoyed that i had gone back there so we didn’t get much service after that. I should have gone to Scheels for a better selection and experience.
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October 2023 by Phoenician
This store has a great selection on all items but the customer service is lacking. I needed help in the baseball section and when I asked for help I was told this is not my area let me get you some help. It took about 30 min for someone to finally come over. Normally I would have just left but I needed the equipment for my kid so I swallowed my pride to get what I needed. I won't be going back to this location.
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September 2023 by Ashleigh R.
These people have zero clue what they are doing. I called ahead of time to see if they had a Nike 7 piece girdle in black. I wanted to check because this location is far and it said said they had two but the day before I tried to buy one online at the San Tan location and they also said they had it just to email me cancelling my order because they didn't have it. The woman I spoke to said they had it and repeated back to me that it was what I was looking for and told me they will hold it at customer service. I pack my kids up and drive all the way there for them to tell me that someone sold it. They proceed to bring me several pairs of 4 pad shorts which weren't what I was looking for. I ring up for the other stuff I got which was on a sale rack and didn't ring up as sale. I show her where they were at and it was for a different shirt that was completely misleading and the shirts that were on the sale were same priced and not marked. Confusing. Idk who runs this store but the women at the customer service area are very rude. Yeah I saw you guys whispering to each other and making faces as if your location didn't screw us out of gas and time by telling me you would put something on hold and clearly not and it gets sold in the hour and a half if took me to get there yet we are an inconvenience for you? Do better Dicks. Don't bother trying to order anything for store pickup or call for a hold because they will just waste your time and sell your item.
