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December 2023 by Google user
I went here for an oil change because they were having a special and I was looking for a new mechanic after a bad experience elsewhere. They got my oil changed relatively quickly, let me know what maintenance my car needed next (including a price quote), and communicated to me in a very friendly, efficient manner. They also have a nicer waiting area than most mechanics I've been to. 10/10 will definitely be taking my car here again for service in the future!
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November 2023 by Diego Monsalve
These people are always amazing! It is so simple and smooth to take your car there. They really honor the wait time the give you and they are always so cordial.Service: Oil change
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November 2023 by Robin Michaels
Freddy was our service writer and he took very good care of us. Our Toyota corollas engine was shaking when we put it into revers. Took it in to get looked at. Very professional and informative from start to finish. Did not try to over sell us on repairs and made sure we knew that the repairs we needed in addition to what was getting done could wait until next time. He gave us all the information we needed to make an informed decision. Even through in a coupon from online to save us some money. Very glad we went to Elite Auto repair.Services: Vehicle Inspection
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October 2023 by steven rotter
I will never bring my cars here ever again. Dropped my van off on Thursday morning. Didn’t get it back till the following Wednesday. During those 6 days, I didn’t receive ONE phone call or update. I always had to call. And ask what the next step was. When I arrived to pick up my van, it was dirty with fingerprints all over it. Door panel not put back on AND the original problem was not fixed. Totally unprofessional and extremely frustrating. Drive right by this place and don’t bring your vehicles here.Services: General repairs & maintenance
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October 2023 by JT Bueno
I went to this place for service over a decade ago, and I found myself needing to go again to have service done recently and I'm happy to say that the place has not changed. It continues to provide the best quality and service. We are happy to know that this place is in our neighborhood and there's going to be a great place that we can rely on for our automotive needs for years to come.
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October 2023 by Terri McKibbin
Elite goes above and beyond! They are professionals with the best communication and services. They care. They have kept my family and I safe. Thanks to Elite our cars are in the best condition and performance.Services: Auto windshield repair
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October 2023 by steven r.
I will never bring my cars here ever again.Dropped my van off on Thursday morning.Didn't get it back till the followingWednesday. During those 6 days, I didn't receive ONE phone call or update. I always had to call. And ask what the next step was.When arrived to pick up my van, it was dirty with fingerprints all over it. Door panel not put back on AND the original problem was not fixed. Totally unprofessional and extremely frustrating. Drive right by this place and don't bring your vehicles here.
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August 2023 by April Eaton
Dropped my car off on a Monday afternoon. It took almost two days just for them to find the issue causing the check engine light. The quote for the work seemed high and when I called to ask about it, they didn’t budge. But a guy friend of mine calls to inquire about it and suddenly they are able to knock $400 off the estimate. I asked them to do a look over on everything cause I have a trip planned. They said my brakes and bearings were clear but not even a week after having my car back, I can hear a bearing going out. Incredibly frustrated I have to take my car back in but I won’t be taking it here.
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August 2023 by Stellar Manning
I've gone for a blown radiator cap, oil changes, inspection for a road trip, and my alternator going out. They were kind and patient, even in their busiest they get your car in and out as quickly as possible while paying close attention to the small details so nothing goes unseen, they really care about you and your vehicle. Ive worked with a few technicians and have been beyond happy with how it was handled and how they treated me and my car. If you're looking for a new mechanic for whatever reason, come here I promise you will not be dissatisfied or disappointed. They are the only ones I trust.
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August 2023 by Jo-Lynn Saucedo
Very happy with Elite Auto Repair. Work is great, techs are professional and friendly. Always go above and beyond when keeping me aware of future needs that need to be done to keep my car running great. Would recommend them if you want great service for your car.
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August 2023 by Susan Stenson
Easy to set appointment. Prompt service. Reasonable price. Respectful staff that actually makes eye-contact. I’ll bet they can even count back change if you give them a twenty and penny on a $17.01 charge.Service: Transmission
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August 2023 by Veronica Gonzales
Unfortunate and unpleasant experiencebeginning April 2023 to present date. Thousands of dollars have been spent for a check engine light, no final resolution. Untrue communication times many months. The shop hours to not match what is stated, website details are untrue or misleading at best. It has taken months for Elite Auto to offer a "loaner vehicle" and when they recently did I needed to front the cost and hope they actually reimburse me. Multiple requests to speak with persons at a corporate level have been deflected for many weeks. Concerns about the quality of parts used to date for repairs, no resolution. The car now has issues that didn't exist prior to taking the vehicle there. Concerns about additional shops being opened in the valley when it has been stated by multiple employees the Tempe (Priest location) lacks sophisticated equipment and master mechanics. Larger concern other community members will be taken advantage of financially or left if precarious situations with their transportation. All this and more has been vocalized to Tim and Ryan along with their front counter techs much of it has been put in writing. (The front counter techs have all been kind). Requests to speak with higher ups are continually deflected or ignored. This issue spans many months and is still in process with no resolution in sight.Services: General repairs & maintenance
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August 2023 by Shirley Menker
We have been taking our vehicle to Elite for several years. The service is always thorough and reliable. I trust them . Thanks Freddie, for being so kind and patient with me!Services: Auto engine diagnostic
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August 2023 by Jen A.
I bought my first car since 2019 & this is where I had my first oil change ever. Since then, this is the only place I go to for oil changes & maintenance on my car. Never had issues & always satisfied w the customer service as well. They're the only ones I trust w my Charger.10/10 recommend! Thank u guys keep up the great work!
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July 2023 by Linda CHEN
I recently visited Elite Auto Repair with a low coolant level issue, and I was amazed by their exceptional service.From the moment I arrived, the staff at Elite Auto Repair displayed professionalism and genuine concern. They promptly addressed my low coolant level issue and went above and beyond by conducting a comprehensive examination of my vehicle.I highly recommend Elite Auto Repair for their exceptional service, professionalism, and dedication to customer satisfaction.
