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January 2024 by Terina Simpson
Jackie was amazing! I even had a slight issue with my rental after hours and we were into a new rental by opening. I love renting from Enterprise and also bought my last car through their sales team in Scottsdale
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December 2023 by Gillianne Joslin
The guys were super friendly, and we waited no time at all for both pick up and drop off. Thanks!
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November 2023 by Devina Fan
I recently visited Enterprise and was helped by Zach Kress. He was incredibly helpful, knowing exactly what I needed and going the extra mile to assist. Zach was both professional and friendly, making my experience great. He’s a real asset to the Enterprise team!
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November 2023 by Brittani
Great experience with this Enterprise. Tyler the manager was very friendly and great to work with. He made the process easy for me and even helped me with the insurance company who was covering the cost of my rental. He really went above and beyond to make my experience great!
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October 2023 by Aman Anil Upadhyay
Wow. I have never had a better customer experience than at this Enterprise branch. Alex went above and beyond to help me where no other rental company could. He was cognizant of the small things such as facilitating a ride for me as I had no car, making sure to calculate all the charges so there were no surprises and being overall so kind and welcoming. Brandon was also really nice and very helpful. I highly recommend this branch- they are all incredible!
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October 2023 by Nicole Zurschmiede
Good, but airport service always takes more time so make sure you factor that in and typically these outlets will no pick you up.
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September 2023 by Shawn Clark
EDIT:5 starts because of Alex.Alex has gone above and beyond to make sure that I have been taken care of this entire time dispute the setbacks we had because of the unfortunate car problems we had to no fault of our own.Thanks Alex for taking care of me I’ll be coming back just because of you buddy.———————————————————-3 stars due to the car issues i have experienced. The first vehicle we got had a slow leak in the tire, the second vehicle’s check engine light came on and I was supposed to get a replacement car today at 4 but I have not received a call from them yet. I tried calling twice but was not able to get through to someone. Since it’s now after 5 it won’t even let me call the store to try and reach someone.Only positive side to this experience had been Alex. He has been very helpful throughout this experience.
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September 2023 by Aman Upadhyay
Wow. I have never had a better customer experience than at this Enterprise branch. Alex went above and beyond to help me where no other rental company could. He was cognizant of the small things such as facilitating a ride for me as I had no car, making sure to calculate all the charges so there were no surprises and being overall so kind and welcoming. Brandon was also really nice and very helpful. I highly recommend this branch- they are all incredible!
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September 2023 by H Mukoyama
I rent a car for one month and several days later , engine check warning horn came on. I called on 10th and asked to change vehicle but the woman on the phone told me there was no other car available even tomorrow. Just go to Pep Boy and have it fixed.1. Don't use customer to have your car fixed. Moreover without thinking of customers schedule.2. Thought Enterprise is big company. Find alternative car. Phoenix is big metro area. airport branch office is right there. One day is enogh to find alternative. That's why I selected Enterprise3. Dont rent a car over 50,000 miles for long term user. obvious easy to have trouble
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September 2023 by Alexander Campbell
Great service. Every associate and manager was very helpful and friendly. Car interior was extremely well taken care of and clean. Great experience and would recommend.
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August 2023 by Karlus M.
Jay and the staff, make the rental process easy. They are personable and display a genuine desire to serve customers. Thanks for your consistency! Karlus
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August 2023 by Rachael Perkins
I recently had the pleasure of experiencing top-notch service from Enterprise, and I couldn't be happier to share my outstanding experience with the world! While my car was at the body shop, I needed a temporary vehicle, and J at Enterprise went above and beyond to make the entire process smooth, seamless, and downright enjoyable.From the moment I stepped into their office, I was greeted with warm smiles and a genuine desire to assist. J was incredibly friendly, knowledgeable, and patient as he walked me through the available options, ensuring I got the perfect vehicle for my needs. It was evident that customer satisfaction was their top priority.The rental car I received was in good condition, and it seemed like a brand-new vehicle, the interior was spotless. It felt great to be driving around in such a well-maintained and reliable car, especially during a time when my own car was in the shop.Throughout the entire rental period, J was consistently proactive in reaching out to me, making sure everything was running smoothly. He calls to confirm that I was satisfied with the vehicle and to inquire if I needed any assistance or had any questions. It was genuinely refreshing to experience such attentiveness and care from a rental car company.Not only was their customer service exceptional, but they also provided valuable information about their services, including insurance coverage options, local attractions, and safety tips for driving in unfamiliar areas. This extra effort and thoughtfulness demonstrate their dedication to ensuring their customers have a positive and safe rental experience.I must commend J at Enterprise for turning what could have been a stressful situation into a pleasant and memorable experience. J and Alexs genuine care, outstanding service, and well-maintained vehicles have earned them my highest recommendation. I will undoubtedly choose Enterprise in the future and encourage others to do the same. Kudos to the entire team for setting the gold standard in the rental car industry!Thank you, J, for being a shining example of excellence and working hard to help me out! You have made a lasting positive impression, and I am grateful for your assistance during the time my car was at the body shop. Keep up the fantastic work!
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June 2023 by Quentin Grace
Shout out to Alex and the amazing team at enterprise. Alex helped me out getting a rental when I was desperate for one as my car was totaled.he gave me his card and was really responsive. He even let me extend it past what I originally agreed to return it by as my new car wasn’t ready. Friendly and great person.
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June 2023 by Sylvia Young
These guys were awesome! Really super nice and concerned about wanting your experience with them to be good! Super great customer service!! Definitely will rent again!!
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June 2023 by Omar Garcia
Really bad experience this company and this manager in site Alex is a very difficult person to work with. No communication whatsoever and make it so hard to rent a vehicle, they act like the customer should know all the policies by memory. All they did was apologize numerous times but no further hep other than just try to push me to the side and keep going with the day. Unsatisfied with their service will not recommend nor use this company again.
