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December 2023 by Jill L.
The one in Santan is very horrible when it comes to fitting my daughter is very shy and quiet and the lady didn't even have her sit down and go over why the glasses bothered her. Need better customer service when it comes to after the purchase. My daughter likes her glasses but they don't fit well and the person helping did not even have her sit down and explain it to her but got hostile.
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October 2023 by jess g-
5/5!I had a really bad experience at a competitor, bad enough I walked out without an exam they were rude as if I was bothering. I walked in to EYEGLASS WORLD it was a whole new experience. I was greeted I was properly explained every detail. Speedy service but not rushed, I felt welcomed. Actually the General Manager helped me out. (which you never see happen they are usually "too busy to engage with customers")I would for sure be back for my next appointment and will be referring my friends and family.Thank you guys!
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September 2023 by Cas Sundell
Kate was absolutely amazing and I’m so grateful she was there — in all the years I’ve been wearing and consequently having to replace glasses I’ve never met someone that was as knowledgeable and enthusiastic AND more than happy to take the time to help me find the perfect frames so fast! Shopping for glasses is usually the most stressful experience to me and with Kate I found that I was genuinely enjoying the endeavor. Then, to top it off, James had my glasses done and ready to be picked up faster than I could have ever imagined possible! I couldn’t recommend this place enough!
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September 2023 by chanda Park
Kristi was very friendly and helpful. James was very skilled and professional. Kate went above and beyond my expectations. She provided outstanding customer service with great knowledge and expertise. I had major problems regarding glasses & contact lenses which she provided immediate solutions for.
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August 2023 by Esperanza Zavala
To start off everything was quick and easy. Not something you say when getting an eye exam. Everyone was really helpful with every single thing. Very genuine people. If your looking for a good experience when looking for a perfect pair of glasses, I really recommend Kate. She does an amazing job and will do anything just to meet your needs.
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August 2023 by Bill D.
The service was not so great , they advertise what they do not sell, I paid quite a bit for glasses and was not really impressed with the feel of the glasses, told them and after 7 months scratches appeared and I called them and they basically said too bad. Will never go to them again. Bad service overall.
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July 2023 by Angie F.
I made an appt for 11:45 since it was my first time here i didnt know we can just do walk ins. I already had a prescription ready and picked out glasses. They cancelled my appt due to me already having a prescription and told me to wait i would be next soon. There was 3 people ahead of me. I waited almost 2 hours and still they let people who had appts go first and i had my kids with me they got bored quick. I went to the guy in front and he said i came at a busy time even though i had an appt which he cancelled. I took my business somewhere else and was in and out in 15 min. I would not recommend coming here if you already have prescription. They seem to worry about the ones who see the dr more
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July 2023 by agape Recycling
Second year getting glasses here and very satisfied. The staff is very friendly and knowledgeable and the doctor was extremely thorough with the exam.I've lost vision in half of one Eye so my exams are always a little more difficult than the normal person but the Eye doctor had no issues with it whatsoever.They have a good selection of frames and quality glasses. I have a prescription they don't stock so it took about a week to get my glasses in but definitely worth the it.My one major suggestion is always get the insurance because you never know what's going to happen. I was able to warranty my glasses out 3 times last year after they were damaged at work.This is my spot to get glasses and I recommend it be your go to also.Thanks again for the great service.
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July 2023 by Carina Gayosso
I was able to schedule my appointment online the night before which was very easy and convenient. Everyone there was very friendly. I never felt rushed to pressured to buy more/upgrade.Mike took the time to explain my insurance to me and made me feel very welcomed. He was patient, answered all my questions, and took the time to explaine differences in glasses/lens/etc. I also love that they have a lab on site. Highly recommend this place!
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June 2023 by mason gerace
It was my first time in today and i was greeted by alert and cheerful staff. Richard was the employee helping me and was amazing. Had me in and out within 10 minutes for a repair. Would recommend
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June 2023 by TNC Tigno
Richard helped me with glasses I hadn't purchased at this location - no problem! So grateful! Great service ... Thank you!
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June 2023 by Marylou Osuna
Definitely get your glasses here! The staff is friendly and welcoming. I had a great experience buying my first pair of glasses plus I got a pair free!
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June 2023 by Jaszmin Crawford
The lab is very quick with getting my lenses ready! Each time they were ready same day. They have yet to disappoint.
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June 2023 by Aimee Beauregard
I drove my son from Casa Grande to the Tempe location over a month ago due to his child losing his glasses. I was happy to find a place that would make glasses the same day since VisionWorks stopped doing it. Their quality of service is garbage compared to what we have always received in CG. They acted they were doing us a favor making him one pair the same day, I have yet to receive his sunglasses. The glasses were supposedly damaged while being made and they had to order another frame. I stopped in the store a few weeks ago to check the status and I was told the frame had not arrived yet. They would call. I called the following week, still no glasses. Last week I first was told they were waiting for my son to bring in his frame, but yes they had his lenes, then Kristy told me they are ready and she can send them, we should have them by Friday. Friday and Saturday I was receiving calls that his glasses were ready for pickup, but I work 12 hour shift so I didn't get the message when they were open. I called today Monday to speak to a manager who was unable to take a call. A gentleman Rafael informed me that incompetent Kristy did fill out the form for the glasses to be sent, but never sent them. Please don't use this place or deal with Kristy, you will wait over a MONTH for your items. In the future I will spend the extra money and go to lenscrafter in the mall to save myself wasted time and effort.
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May 2023 by Mark Potter
Valerie, Kristi & Kate took wonderful care of my wife who had multiple glasses with trifocals lenses. We left feeling like we were treated like royalty. Thanks Tempe Eyeglass World!!!!!??????
