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December 2023 by Savannah Stoneking
Diana was a saint! I can not say enough good things about her. She was caring and polite. Made me feel welcome at somewhere I didn’t want to be. She was quick and compassionate. 10/10 employee but also a wonderful soul all around.
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November 2023 by Araceli Olivas
Signed in and was never asked what I needed to be seen for gave my ID and insurance and was told to have a seat AFTER 45mins of waiting I was told my insurance wasn’t accepted!!! What a waste of time very unprofessional. They were too busy gossiping to have noticed my insurance card when I handed it over. My experience overall was very upsetting
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November 2023 by Laine Munir
This was my first time in an urgent care and I was very impressed. At 4 pm on a weekday, I was in and out in under 30 minutes! My NP was Sai; she was professional and caring and gave me a shot and called in a Rx for me efficiently. I would definitely go back to this UC again.
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October 2023 by Jodye Brown
I went to FastMed urgent care last week to request paperwork for a visit I had in the year of 2022. I was told by the front desk person that I must’ve been mistaken. I didn’t know where I went. I came back to fast med and spoke with Marissa, and not only did she take the time to find the paperwork I was looking for but made sure that I was comfortable and that I was OK with the visit I was having today she really help me through an emotional time. I appreciate her for the compassion, the Courteous demeanor and professionalism that she showed me 10 stars to Marissa at the front desk of FastMed urgent care on 48th St. on Baseline .
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September 2023 by Najee Ali
This place is the Worst!!! Was just seen by a Carrie Lyn Bates PA and I have nothing good to say! She didn’t listen to any of my Concerns and truly acted like she didn’t care. And what topped it off is she couldn't even say goodbye to me just randomly walked out the room so I figured I just leave.I will never Take my concerns here again!
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September 2023 by Yun Hao
I would like to thank Jocell Bodegas, Marisa Palma, and Carissa Colgrove who work here. My family were in a hurry to take covid tests to catch our international flight at the same day. They were so nice and got everything done so fast for us. I really appreciated.
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September 2023 by Krista W.
Made an appointment for today at 11:30 and I have been sitting in this hard chair feeling like crap for an hour and a half past my appointment time. I will not return to this urgent care even though it's closest to my house. If I wouldn't have already paid the $40 copay I would have left and looked for a different urgent care.
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August 2023 by Grammar Seraph
Alyssa and Marisa at front desk were phenomenal with customer service both on the phone and in person. The doctor was both empathetic and sympathetic to my tear filled pain and suffering from my shoulder which has since been diagnosed as frozen shoulder from Calcific Tendinitis. The pain shot she gave me was a great relief though it only lasted about 4 hours. Would hope I never have to but would definitely go there again without hesitation!
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August 2023 by Ty Morrison
Called to confirm that my drug testing results were pending since it would not let me signup for an account online to check myself. Lady was very rude. The drug test wait time when I went in was way longer than it should’ve been. The front desk lady made me check in and fill out a form and then waited 20 minutes before she gave me the iPad to “check in” again. I would not recommend this place to anyone. Unprofessional, rude, and incredibly slow.
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August 2023 by Jess Carilo
Had gone to the ER twice for chest pressure/congestion and shortness of breath. Was told work up was normal and to just follow up with pcp was unable to get an appointment with my pcp until next month. My chest pressure and shorthness of breath got worst over the next two days and I was missing to much work. So I made an appointment with fast med. Since they had always helped me in the past. The front office staff was great as well as the medical assistant that took my information down. Carrissa the provider quickly evaluated me and prescribed medications. The next day I woke up feeling better and now almost done with the medication and am almost back to normal my shorthness of breath and chest feel so much better and I'm ready to return to work. I want to thank Carissa for actually listening to me and giving me medication that actually helped me get some relief and help me get better, so I could return to work. I was miserable for almost two weeks before my visit to urgent care. Thanks a million Carissa!!!
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July 2023 by Vade Pierce
I waited for over an hour and a half to take a simple drug test. Logging in on their devices was not straightforward. Front desk lady was not helpful. After asking how long I would be waiting three separate times, the front desk lady herself finally helped me, for a drug test that took all of 5 minutes to complete. Would not recommend to anyone.
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July 2023 by Cindy Pence
Super fast, polite service. I was there maybe 45 minutes from check in to check out. The medical professional (not sure what her title was) was thorough and answered my questions. Staff were friendly and professional.
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July 2023 by Jon Wassom
I felt really taken care of and listened to. Cece at the front was quick and efficient. Ashley in the back office was very caring and good at her job. Definitely working in the right field! And Josh my provider was exceptional. He listened to me, took his time, gave me great home care instructions. I had issues with the pharmacy after, and he was prompt make sure it was fixed when I called back in. He made me feel like a person and not "just another patient." I will be back for sure!
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June 2023 by Steven K.
Very poor experience with this urgent care. Was misguided by the front desk receptionist multiple times regarding insurance info. You can tell the doctors that I saw really didn't care very much. Just want you in and out as quickly as possible to get money in their pockets. They say you can schedule an appointment ahead of time which basically means nothing because even if you have an appointment you will still end up waiting hours to get seen. If you can go to another urgent care, do so.
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June 2023 by Matthew Sanchez
Very unprofessional. Shinika especially. I came in with a badly swollen hand and they refused to see me from a charge back from 2017. I needed to call a previous insurance company because I was unaware of the charge and needed to get it sorted out. I asked if I can be seen right now because I was in pain and I will get it paid after I call my previous insurance. They said it was their "policy" that they couldn't see me until it was paid. When I asked for a copy of the policy, they could not show it to me. I even paid for todays visit immediately and they still refused to see me. I asked to speak to a manager, however, their manager was no where to be found. I was forced to pay everything without giving me a chance to get it sorted out with my insurance.MY PHONE ALSO GOT STOLEN IN THE LOBBY AND NOBODY HELPED ME.THIS COMPANY TAKES ADVANTAGE OF PEOPLE NOT FEELING WELL/IN PAIN! I HAD NO OTHER CHOICE TO PAY BILLS THAT SHOULD HAVE BEEN COVERED BY MY INSURANCE JUST SO I CAN BEEN SEEN.***DO NOT GO HERE!!***
