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March 2024 by Holler Boy
Ive never given a bad review to a place before but i Would give NEGATIVE 30 stars to this location if possible!!! Steer clear of this absolute joke of a repair shop if you dont want to lose money, time off work, and a migraine even with the great help of insurance. I had to bring vehicle back 2 times back to back for a total of 3 visits in a month on the same claim for a very straight forward repair. Every time the vehicle was brought back due to broken/missing parts or service not being completed or even checked for quality and it always ended the same…. It was all my fault and i dont know what im talking about and they arent liable to repair things they dont want to and if i want it done right then maybe i should just go home and do it myself (which i could very well do and do better in half the time but insurance wouldnt have covered the work). All of this coming from the general manager and the onsite insurance estimator without a single apology or taking accountability for their actions and constantly questioning my ability to tell whether something was done properly or not. And when it was brought to their attention that ive paid over $200 in fuel just driving there and back 3 times and taken time off work and requesting compensation for at least unnecessary fuel theyve costed me i was told i was out if luck and they are not at fault and will not be helping. Apon returning the third time for yet another failed repair (A/C system) and a thorough conversation they made it very clear verbally that they do not intend to right their wrongs and give me any sort of decent customer service. As of right now they are under investigation by the insurance company for their actions and poor worksmanship
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February 2024 by Betsy Lawson
Did a very good job
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December 2023 by D M
Was sent here by an old dummy that T-boned us insurance(geicko), my car was going to be totaled for minor dents, my breaks felt like they were loosened and a small oil leak, has now become worse since it went into this "collision center ". Receptionist told us "it's the same as it when it came in".Save your time and Go to AZ Collision Center instead, those are real professional with no mickey mouse work!
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November 2023 by Bridget Tang
Awesome work! ?Services: Body & Trim
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October 2023 by Planet Motherfucker
No stars if I could, but unfortunately, that isn’t possible. Don’t come here if you want to leave with your car and belongings in tact. My brother brought his car here to get the paint fixed and left with next to nothing in his car because they stole all of it! Even down to his door projectors. How dirty and cheap! When my brother said to the manager that something needed to be done, in so many words she claimed she didn’t need to be told to do her job. Clearly you do! You should have some common decency and integrity to make this right, and you don’t because you are clouded by your own uncouth ego. You guys should be absolutely ashamed and embarrassed. Don’t worry, if you delete my review like my brother’s, you’ll have plenty more coming! Absolutely abhorrent behaviour from this place.
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October 2023 by Kyle Mox
I'm surprised that these guys remain in business. After suffering some immense hail damage, we took our vehicle there per the suggestion of our insurance adjuster. The *first* go-around took them 16 days - only about 3-4 days longer than estimated. At first, the work looked good. They had to replace the hood and the windshield, and were able to pull out the dents in the roof and body.We got in the car and drove home, happy to have our car back. On the way home, we realized that there were greasy handprints all over the inside of the vehicle, several plastic pieces were missing from the roof and rearview mirror assembly, our steering wheel had gouges out of it, and our headliner had a rip in it. We also took a closer look around and realized that our front fender had not been properly installed and still had peeling paint.To summarize - we were happy with most of the body work at first, but were completely flummoxed by the amount of damage they caused to our interior while doing it. Utter carelessness.We called our adjuster, and Gerber agreed to repair the damage. They ended up replacing the entire headliner (which took them about a week) and fixed the gouges in the steering wheel, but they failed to repair the fender *even though I specifically pointed it out in person*, and had left our sunroof non-functional.At this point, I told our insurance adjuster that we would not be returning to Gerber, and took the vehicle to the dealership to fix the sunroof (it had been wired 'backwards') and the dealer-recommended body shop, Precision Auto, to repair the fender. Precision did a wonderful job (quickly), and I wish that I had taken my car there in the first place. After the fact, I've noticed a significant amount of overspray on my door liners, which again indicates lack of care and effort.I did complete a customer (dis) satisfaction survey for Gerber, and was surprised that nobody responded. I suppose that when you are a corporate chain who has contracts with major insurance companies, you don't really need to worry about pissing off a customer here and there. You'll get paid either way. If I had been paying out of pocket, I would have demanded half of my money back.
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October 2023 by mhl491
I had Brian Kelly come have a look at my front fender that wasn't put back properly after I had radiator work done at another shop. He had it fixed in 12 minutes , no charge. Great shop friendly folks.Service: Body & Trim
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September 2023 by Zach Maes
BEWARE OF THEFT!!!!Find it ridiculous that not only has my car been in and out of the shop 3 times in less than a week of it being “finished”. I got it back each time with more issues than I had taken it in with… But the third time I take it in someone steals my $600 sunglasses. I went back the next day of dropping it off to get my sunglasses to prevent someone from stealing them and sure enough they were gone. Of course the manager is out of office till next week so I won’t here anything back but beware of this repair facility. It was clear that theft is an issue as the response I got from the receptionist was it states on the paperwork you signed that “we’re not responsible for any personal belongings” I understand the liability issue but does that make it okay for your employees to steal?
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July 2023 by Tiffany McWilliams
Wow! They went above and beyond. They had my car done and delivered to my house in Godspeed. Lol I had my back bumper replaced and they had new plastic brackets put on, and even buffed out a few scratches from the front end as courtesy. My car came back shining clean, smelling amazing and I 10/10 would recommend every day all day! Thanks guys!Service: Body & Trim
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July 2023 by gerardo cazares
I was referred there by Geico to get some repairs to my car after being rear-ended. They had my car fixed, painted and looking brand new within 24 hours! They staff was friendly, addressed all questions and kept me updated every min of the way. Highly recommend!
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June 2023 by Kevin Oliveira
Horrible experience. Door got a little dented up in a hit & run. Had to have them work on my car 4 times and they still didn't get it back to it's original state. These clowns even caused extra damage while replacing my door and tried to pass it off as no big deal, ended up having to replace 3 different parts they damaged while 'fixing' my car. I will say they were very courteous and understanding throughout the process. But that doesn't change the fact that their work is garbage. This is definitely a shop that takes more of a "good enough" attitude than a "good as new" attitude. It shows.Update: Contrary to the reply below, their GM hasn't reached out to me at all. js.
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June 2023 by Peggy Parker
Gerber is very professional. Gerber offers top quality service. I will definitely recommend them. I am truly satisfied with the staff and the service.
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June 2023 by chris
First class service, first class repairs and done earlier than expected. Hopefully we don't need their services again but if we do, we will choose this place again
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May 2023 by Jack Hernandez
Update: finally fixed after 5 visits. Their customer service is courteous, but I hope their QC improves. A lot of time was lost, but their responsiveness and setting me up with a rental we quick.Previous: After bringing in my car for insurance repairs after a tree damaged the rear, I've had to return twice ... Once when water poured into the back when going through a car wash and the second time when they discovered they had not installed the rear light correctly. It was cracked and condensation was building up inside the rear light housing. I understand they are busy, but now, after going through the car wash again, water is still pouring into the rear trunk ... Not just a little leak. Really disappointed in the QC at Gerber.
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May 2023 by jeremy tamayo
do not go here. my car broke down on the way home, and I've had to spend almost 2k fixing it. Had absolutely no problem before going here. The last oil change, they had zero recommendations, and now they say they'll pay for the repairs, so I can prove they did the damage. They know I can't prove this without them investigating their cameras themselves. Deceitful, dishonest, and now they keep harrasing me for leaving a bad review. Emails texts and calls.
