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February 2024 by Rebecca Cole
They had my car for a week they never called me to let me know what was going on I had to call them everytime I needed to find out information they took every thing out of my trunk put it in my back seat and didn't brother to put it back and it was my bumper they were fixing not my trunk other than that they did a good job on my bumper
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February 2024 by Manuel Guzman
So far I have used Gerber two to three times. Leave out as much information as they could through email to me as the process of fixing my cars we're being done. I will definitely tell other people the great experience I've had with this company I will continue to bring any of my cars for any work that needs.
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October 2023 by Destiny Reynolds
I never write reviews, but my experience here was so bad that I don't want anyone else to waste their time here like I did. I scheduled an appointment to have my car looked at after an accident, and this location showed up as a certified shop under my insurance, so I came here. First of all, it took several days before I could get my car in, and when I finally got it in, they just took pictures of it and said they will return with in estimate on Monday since I came in on a Friday and their estimate person was out. Monday came, I didn't receive a call, Tuesday passed, I didn't receive a call. I finally called Wednesday, and the person I spoke to was extremely rude. He said the car was assigned, and he would call me back with an estimate in 10 minutes. He was being very impatient as I was giving him my contact information, and he never called back, and I ended up taking my car somewhere else, where they got it in the same day, and the customer service was top tier. Don't go to this place. They don't have any business and it's because everyone there is rude and half-way does their jobs.
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October 2023 by Michael Giamboi
I took my truck here to get the driver door repaired after a storm. Had the door painted and window replaced.(window was not shattered just a bad gash it was unsightly) I got my truck back today with the interior completely trashed dirt every where as if they removed the window and left it outside during one of our famous dust storms. My driver seat is stained and and tons of dirt in all the cracks. I’ve had the truck less than a month and it looks like a work truck that has been used for years.man who brought the truck out parked in a spot where I could barely fit so I didn’t see the truck clear.You can tell someone tried to wipe it down so it didn’t seem noticeable but I noticed it when I got home. And to top it off there’s tone of orange peel in the paint the shop didn’t even try to blend it out. And even on top of that there was a screw in my tire. Never again!!! Don’t do it!!
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October 2023 by Vance L
I have had previous good experiences at other Gerber locations, I took my truck in to get several areas of damage repaired after a recent storm. While the office and location look rough, I tried to give them the benefit of the doubt. Upon drop off, the customer service was great, i was promised twice weekly updates, and the repairs were estimated to take two weeks, but unfortunately, that is where the positive experience ends. I didn't receive a single update until about two weeks in when i started calling was repeatedly told it was in paint for the better part of 3 weeks, they waited until the truck was "almost done" to start chasing down a harder to find part, 31 days (after my rental coverage was used up) they finally said it was ready for pick up at 1:30pm, based on my experience thus far i gave them some additional time and showed up around 2:00 pm to pick up, waited an hour and a half, only for them to finally say i would have to come back to have my collision avoidance calibrated, then they pull up to show damage that the insurance paid for not fixed, a filthy interior with sand everywhere, some trash in the vehicle (neither of which were there on drop off) still had a metal sponge on the windshield and they cant even put a plate back on the right way. In my opinion, the root cause is that this shop takes on far more work then they can reasonably handle, resulting in longer wait times, and rushed QA. Just save yourself the hassle and headache and go somewhere else.
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August 2023 by N Prez
I had a claim that was never completed, and my insurance agency sent Gerber payment, and now they're giving me the run around to get that $ back since the work was never performed.
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July 2023 by Adrienne Kennedy
Went to go pick up my truck and not only did they take it apart and not put it back together they handed me parts from a Ford and I have a Durango so I would NEVER NEVER USE THEM AGAIN!!!
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June 2023 by joseph sheridan
I have used Gerber many times before and I love him a lot
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March 2023 by Cesar Lea
Made an appointment for an estimate and wasn’t told until I arrived that they don’t do self pay or take Progressive. Front desk employee claimed she called me the day prior, however, I have no miss calls or voicemails. Additionally, she was very unapologetic. Avoid this place.
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February 2023 by Taylor Black
I was rear ended, the other persons insurance couldn’t find a repair shop so I told them to take it to Gerber because I’ve had other repairs done there. My car got there August 14, 2022. I didn’t get my car back until January 11th, 2023. It took almost 5 months to repair my car when it was expected to take 10-15 days. I was not given updates during the process, I would try to call in but no one would answer so I would be sent to the national hotline. My mother eventually had to go into the shop and verify my car was being worked on. After that, I got updated once every 3 weeks. I got it back and missed a whole section they had to repair, so I had to take it back and they kept it another week.
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December 2022 by Paula Sterling
Gerber collision is the best place to go if your car needs to be put back together.
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April 2022 by Faizan Hussain
Atrocious experience. Took over two months to fix minimal damage and provided no updates throughout the entire process. Avoid at all costs.Service: Body & Trim
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February 2022 by Thomas Lizarraga
fantastic job on the paint and finish GREAT JOB , also Carolina at front desk in tempe on 3rd st is so helpful
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December 2021 by Sean R.
Long story short, my time was waisted expecting to hear something from this place to get my car repainted. After a month of waiting, calling, emailing and leaving voicemails heard nothing and was ghosted lol. Unprofessional. I went somewhere else and never going to this place.
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October 2021 by Jade F.
I was involved in a hit and run in August and Gerber Collison & Glass was one of the shops that my insurance recommended to replace my bumper. It took over 2 months for the parts to come in because of Covid delays. They were able to repair my bumper in a week and a half, which I felt was reasonable. I drove it home from the shop yesterday and everything seemed great. However, the today I attempted to start my car and it wouldn't turn on. Instead it is flashing every part needs to be replaced: the battery, brakes, headlights, etc. This car is barely 3 years old and has never had a single problem (as it shouldn't, it's a new car). My husband called Gerber Collison & Glass right away because clearly they did something while the car was in the shop to cause this issue. I'm not sure if they left the lights on or did something to the computer programming of the car, but the engine will not start. Sunny and the GM were less than empathetic and did nothing to remedy the situation caused by their shop. I'm curious why I'm having engine issues when they were only supposed to be repairing my bumper???? I'm absolutely furious that they are not going to fix this issue that they caused!! This is absolute BS and a huge inconvenience. Now, I have to pay to have my car towed to the Volkswagen dealership to fix whatever problem Gerber Collision & Glass caused. Update: the battery was not covered under our warranty and we had to pay for a new one because Gerber Collision ruined our battery.
